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January 2024 by Bill L
I have been driving thousands of miles for my sales job. Between my car, my wifes car and kids vehicles, we have done multiple trips for many years to Jacksons. I have always expected two things. Honest assessment to the best of your knowledge and a fair price. Never once did I not get those things. You go above and beyond for customers. Your honesty and quality of work are greatly appreciated !!
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January 2024 by Jamil Terrell
Joey is a stand up guy. Polite and professional.
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December 2023 by Sophie Craig
Jackson’s is great! I’ve had multiple great experiences there - they’re fast, well-priced, and do a really good job! I recommend them to everyone.
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December 2023 by Kari Mullan
Great service! Got us in quickly and fixed my fuel filter right away when we walked in! Super nice and friendly people as well!
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December 2023 by Audrey Broetzman
I brought my car in because it had a minor oil leak. I had called the week before to see if they had time available, and they told me sure thing, bring it in at 8am the next Monday, so I did. I called around noon because I still hadn't heard anything and they assured me they were getting to it. A few hours later I had to pick it up, having had no work done and frustrated because I had not only wasted my work day just to get absolutely nothing done, but also had to spend money on Ubers getting back and forth. I was enraged to find that my car had been left on the side of the road almost a block away, not at all within sight of the shop, with the KEYS IN THE IGNITION. I realize we are in Maine where people are trusting that crime is a little lower, but this is an incredibly rude thing to do to a customer as you're inviting any old Joe walking by to just up and steal my car. I understand shops get busy, but if you don't actually have time available to work on a car on a given day, you should be upfront about that instead of telling people what you think they want to hear.
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December 2023 by Crystal Babcock
Single handily the WORST experience I have ever had, no communication, my vehicle sat by the side of the road exposed to rodents, pedestrians and the elements as it got really cold. They removed every bolt and nut, and refused to finish the job they started. I got it towed elsewhere and then I found out they tampered with a piece to my engine that would cause my engine to fail, my vehicle was missing parts like my bumper, headlights things that weren’t damaged that I had to have my insurance replace, they lied to me about parts that were intended to be picked up at the wheel house in Detroit saying they were waiting on delivery of parts for weeeks when they were being picked up. They spoke to me so disrespectfully to the point I was scared inside their shop as one of there car guys jumped up from his seat yelling at me because I was concerned with the time frames they were saying it would be done and 6 weeks into it nothing had been even stated. As a single mom they treated me as if I was stupid and held onto my car. This is not a reputable business every shop I called spoke on how unorthodox and unprofessional they were to tare down my vehicle and not finish it because of insurance rates. I would never ever go here again and I feel they should be out of business
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September 2023 by Cindi Lemery
My mother went to them for a second opinion, so glad she did! Nice to have an honest garage in town.
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September 2023 by Jasmine Boothby
Will be my go-to garage! Super honest and very friendly. I couldn't get a straight answer on what was wrong with my car until I brought it here. I definitely would recommend!
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June 2023 by Dominic Crowley
These guys are the best. Wouldn’t take my car anywhere else in the area! Joey and the mechanics at Jackson’s are true professionals. Not sure why people are complaining about the rates in the reviews - I thought they were very reasonable.Service: Exhaust
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June 2023 by Vanessa Rhodes
These guys are absolutely amazing. I stopped and was like can someone please come check the noise my cars making and they stopped what they were doing and came and diagnosed my car. Found out what was wrong and I was very upset so they called around to find me the best deal. I swear by these guys. Absolutely amazing, sweet, and efficient.
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June 2023 by Ella Olivas
I went there because my Ford transit started making this noise in the front end and it’s our family vehicle. One of the mechanics hopped in drove it and it was the lug nuts that were loose because town fair tire didn’t tighten them properly. Thank you so much can’t imagine what would have happened if a wheel came of going 70 mph on interstate with a van and kids in the car. Thank you so very much and God Bless!Service: General repairs & maintenance
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June 2023 by Alex Vargas
These guys are incredible, I had last minute hitch and wiring harness installation and they were able to fit me in their busy schedule and made it happen. Joey is incredible, these guys are the best down to earth guys.Service: General repairs & maintenance
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May 2023 by Charles Moody
I had fantastic work done on my car at Jackson's. I was quoted a ridiculous amount of money for exhaust work at VIP and Jackson's did it for less than half that price. They did the work in a timely manner and provided high end service. Shout out to Joey for being so kind and helpful! Will definitely be bringing my cars here for future work.Services: Exhaust
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May 2023 by Michael Taylor
Joey at Jackson's Automotive is the best. I came in with an older Volkswagen from '99 that had failed inspection many months ago and was on a tight deadline to get the car to pass before my registration expired. Joey and the team had a large laundry list of repairs to make on my car, and they did it quickly, affordably, and with great quality (hey it passed after all). I've been turned away by mechanics before when they see my '99 Volkswagen, so for Jackson's Automotive to not only do the repairs for a very fair price, but also welcome me back to do more (I know, I know, who really wants to bring their car back for more right? but really the car is 20+ years old, the job will never be done) is a wonderful feeling.I enjoy doing work myself, but on a tight deadline without a space to work, Jackson's Automotive provided me the insight on the repairs taking place and allowed me to provide them with the parts I had previously ordered for job. They gave me great confidence my car was in good hands and I would highly recommend them to others! Will definitely bring my car back here next time!
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May 2023 by Tenma Spencer
The first time I was here, I took the used car I was considering buying from Mike's down the street in here for an inspection. The appointment was on time, service was friendly, and they even told me the inspection would be free! They have a clean waiting room and even have a drink cooler there.However, my second visit here caused me to reduce my rating from five stars to four stars for the following reasons:-They took two and a half days just to replace a coolant tank and didn't even start to look at my car until the second day. I do understand, though, that they get lots of business and are very busy. However, I always get my car fixed within a day, and usually within half a day, at Mike's and VIP down the road. Jackson's did do a good job, though, and my vehicle is no longer leaking coolant.-This place is somewhat more expensive than Mike's. Jackson's labor rate is $119 per hour. However, Jackson's is still cheaper than VIP, which charges $146 per hour.-Finally, when I was here to get a coolant leak fixed, they told me I was leaking oil from my oil filter housing, told me it was a fire hazard, and wanted another $900 to fix it. Although $900 is a fair price for this service, VIP later told me that the problem wasn't severe at all and that it wasn't worth fixing.
