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July 2024 by Adam Freeman
Customer service has not been the best since my membership began. It seems like all the employees appear to detest their work. I have been a consistent customer for almost two years, yet, not one friendly face when I pull in. I pull in daily, most of the time to all the workers smoking, one of them accused me of driving too fast when I arrived to have my car washed. A courteous, "hey can you please slow down pulling in?" Would have been fantastic (I'm sorry my gas pedal is a little touchy sometimes) but the way this guy says it to me is demanding, "when you pull in, you NEED to slow down" long story short, I'm going to cancel my membership and probably hunt for a slightly better experience. I am not, at all, fond of poor customer service. Thanks
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July 2024 by Personified Projection TV Head
Been going here for years. Incredible value, the guys are just great and very kind, they love dogs, and they do a great job cleaning the car. Highly recommend.
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June 2024 by Mark Ryder
If you're just trying to wash salt or mud off your car, you're in the right place.
Call cold water wash only does not get your car very clean. Best wash in the area (only wash in the area)
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May 2024 by Gail McNerney
I am writing to put a complaint down for an employee. You have working for you, Wayne I come in Today in got my vehicle washed and a gentleman by the name of Wayne was swearing at me. He smells like pot and he was very rude
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May 2024 by Nancy Glidden
I need to file a complaint. Its about Wayne. He's so rude to the customers, He smells like pot most days. It's bad when we don't want to stop because he's there.
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May 2024 by Andy Anderson
I went to appearance plus car wash in Old Town, this morning, where my wife and I have had memberships almost since they’ve been open. One of the employees, Wayne, seems to be in a perpetual bad mood. I’m uncomfortable going through there when he’s running the car wash, and I feel like I’m bothering him just by driving in. This morning, though, I was blown away by his behavior. I drove in, said hello, and forgot to put it in neutral. My fault completely. He started the machine, and realized what I’d done. Before I had a chance to shift, he LOST IT! His face turned red, and he screamed, “PUT IT IN NEUTRAL!!!” So I did. The machine never stopped pushing forward though, so when I put it in neutral, my truck wouldn’t shift. At this point, he got right in my face and screamed at me again, “PUT IT IN NEUTRAL!! “ I told him that I had, and he screamed, “PULL FORWARD!!!” I did, but he still wasn’t able to get the machine going. He reset it, and I was finally thorough.
I’ve never experience customer service this bad, ever! If Wayne hates his job, and dealing with customers, he should find another job. Maybe this one isn’t a good fit. I hope the manager of the car wash sees this review and contacts me. If not, my wife and I will get memberships somewhere else. This one isn’t worth the hassle. Washville in Bangor looks popular, and fthe membership is less.
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May 2024 by Chris King
Ignorant customer service
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April 2024 by Charles Gray
Great car wash. They have both self wash and drive through. I love the monthly pay once and car wash all month
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April 2024 by Sean Higgins
I like how all the snowflakes are crying about this car wash place I have a membership car wash there and what good owner he is doing Update update People like tyler a window liquor The owner of this cor wash is an awesome man he treats people with respect And he is a very fair man So to all your crayon eaters in window liquors if you don't like this car wash go somewhere else
Move to China .. The owner is a great guy,
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March 2024 by Dalton
Opens late and closes early, never bothers to explain to customers what’s going on, nobody should support garbage customer service, I’d rather go anywhere else
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March 2024 by Eric S
The owner is rude and seems to lack basic communication skills, may not have graduated from highschool.
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March 2024 by Valuable Advisor
Owner is nothing less than a rude, uneducated POS. I will make sure nobody I know takes their business there.
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March 2024 by C Faz
The first time I went to this place everything was fine I got the package for 20 bucks a month no big deal. This week I went back for my second car wash. That red-headed bearded guy has got to be one of the rudest people I've ever met. He's asking me to go to the left of the right so I start doing it and he starts pointing even faster like I'm upsetting him for whatever reason very impatient, rolling his eyes" I pull up I said "hey I'm sorry about that" he returns and says "don't be sorry about it just learn how to follow Direction and take criticism". I had no idea what the guy was talking about I was just trying to be friendly. I said "no worries I'm not trying to make you mad" he goes "I'm not mad you haven't seen me mad yet" the guy actually had me kind of nervous at this point so I have nervously apologized again and he yells "NOW YOURE MAKING ME MAD. At that point I put up my window and I watched him spray off my car and he keeps repeating out loud yelling "wow WOW". I am cancelling the membership. I will just go elsewhere, what a creep.
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February 2024 by Taylor Comstock
Extremely rude employee... I was the only car in line, no one before me no one after me. I parked a little bit outside the car wash entrance to look at prices when the employee screamed at me to come forward. He aggressively knocked on my window before I had come to a complete stop inside and asked me what I wanted. When I expressed that I wasn't quite sure what I wanted because I hadnt had the chance to look at the packages and prices, he rolled his eyes, sighed and acted extremely impatient. Every part of the transaction was cold and rude. I definitely didn't feel taken care of or cared about as a customer. I won't be coming to this car wash again.
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February 2024 by Enrique Fraden
Great car wash
