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March 2023 by Marianne P.
USE TO BE A GOOD STORAGE PLACE BUT....LOOK AT DATES OF REVIEW-OLD!Do you wonder how the reviews on Yelp look like thesis on how great this place is? How old are these reviews? It USED to be trust worthy but now- I don't think so. I am sure the owner will promptly respond to this review and say whatever he needs to. If you are like me and depend on auto pay- good luck. Yes, the place is clean- it should be. Friendly staff is a good thing- then they are not. Yes, the names of walk ways are of streets in Alameda- how cute. Yes, they give free locks. THEN they ding your account for late charges even on auto pay because for some reason it does not go through- three times for me. I even had a bank employee, on a three way call, helped straighten out the information needed for an auto pay arrangement. I also put it on a credit card. It was finally arranged, so I thought. I left the country for three months only to find out the payments were not made and my unit was going to auction within a week! Deal breaker! I went to pay and rescued my precious pictures/stuff and all is well. Admin said they sent emails but upon review in front of them, (all mails, spam, etc.) no emails. They said they do not know what happened but I was charged $29 each attempt and ended up $200+ on service charge just this time around. Deal breaker! I MOVED OUT ASAP to a storage place just down the street... so clean it looks high tech and very busy with tenants. High Street storage, not so much. Don't be easily impressed.
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August 2022 by Scotty C.
Highest praise and gratitude for two wonderful employees, and high praise for the facility itself. Rick helped me so much when I got sick and couldn't finish moving out by closing time, and refused to accept one penny of money from me in payment. It means so much more than just the help with the work in this age of nastiness in our country. THANK YOU, RICK! And more thanks to Jessica, who also was so generous with her help and her time, and helped the reputation of High Street Bridge Storage. THANK YOU, JESSICA! We also have praise for the fair pricing and superior facilities. At our other, outdoor storage units, rodents got in, and there were ... bad, bad consequences. NOT here!
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May 2022 by Donna G.
This is the best storage place around. Friendly staff. Sheri is the best, top-notch . I've used this storage for 17 years total time. Clean, professional, well kept. I can't begin to think of another place to use for storage.
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April 2022 by Leslie H.
This place is the absolute best. Sherry and her team go above and beyond for you. They made moving from the East Coast to the West Coast a breeze. They allowed me to send my stuff there and they moved it into my storage unit at no extra cost! This is not something they normally offer, but I was in a real jam and they helped me out. I wanted to send a few small items via UPS and as long as they weighed less than 25 pounds they took them. They allowed me to sign all my papers online and I was also able to checkout using a mover as long as they attested the unit was empty. Their customer service is amazing, all the women that work there take their time explaining everything to you. Nothing seems to be a bother. They are such lovely people, I'd definitely recommend them.
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February 2022 by Tanya C.
Fast response, clean facility, and Shari is on top of everything. Have been with them for 3 years and happy to recommend them
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November 2020 by Aman M.
I've been renting a unit here since June and it's been great! No issues, great friendly staff, and easy communication. My stuff did collect dust, but I was warned beforehand about the location of my unit and the proximity of the entrance. All of my stuff was protected in plastic so I don't mind a little dust. Overall would definitely recommend!
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July 2020 by Cali P.
Best self-Storage in Oakland. A little pricier than other places, but well worth it for the longer hours, sweet staff, and availability of carts for convenient loading and unloading from the parking bay. They were also immediately responsive with COVID-19 precautions, initially only letting one customer into the facility at a time (though they have now returned to more regular operations on that front).
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June 2019 by Steve C.
A year ago, my wife and I decided to pack up the family and move to Portugal. We sold almost everything, but kept a 5 x 7 locker of personal items, books, wall decorations, rugs, etc. to deal with at a later date. A year later, I'm back to pack and ship, and it has been challenging to say the least. From day one though, HSBSS has been courteous, professional, and super helpful. The facility is spotlessly clean, well lit, and has a great selection of packing materials if you need anything. Easy to pay rent online from anywhere via their website. I've used storage places for years and these guys do it right.
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May 2019 by Carolyn B.
This place is such a awesome storage place to use. I stored my things here in May of 2017 and I am now getting ready to take my things out, this Saturday 5/19, after using their services for 2 years. They are the best Storage place that I have EVER used. Since moving to California from Oklahoma back in the late 80's. I have used 2 other storage places in San Jose and San Francisco but High Street is the BEST!!!. My things were safe and secure and the staff is awesome and very professional. If ever I need to store again, I will definitely use High Street Bridge!!!
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April 2019 by Anon J.
MULTIPLE break-ins to my unit. No record despite having video cameras. They were friendly and highly recommended by a company that was excellent to work with (and also highly recommended) when I moved in. Tremendously disappointing.Edit after the below reply: Also when I reported the fourth(?) or so break-in I was told that someone from corporate would contact me directly, and instead only received the below online denial. Further, at one point they said they could provide me with a record of all the times my unit had been accessed within the past week or so by the end of the day, then rescinded, pushed the length of time back, and rather than giving me a record of the times it had been accessed (per their security/alarm system), provided me with video records. It seems highly plausible to me they could have been covering up other times the unit had been opened and only informing me of the ones that were actually me/that they had video evidence of. Items stolen, pages torn out of a book.
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September 2016 by Mark Cunningham
Great place to store crap.
