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January 2021 by Charles Birlem
We have had fuel and maintenance supplied by this firm with consistently high levels of quality. The prices have been reasonable and personnel considerate and knowledegable.
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June 2019 by Elyce Reavely
After 12 years of service from Seacoast we will be removing our tanks. Customer service has been seriously lacking in the last two years and delivery instructions are not followed.
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January 2019 by Cassandra F.
Can I give zero stars? Not only did they not take on new customers, even with no heat, they wouldn't even recommend anyone to help in the industry
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December 2018 by Zea L.
I have had recent and extensive experience with Seacoast energy technicians that work on oil-fired boilers. I have had at least three different technicians come to my house for the same problem and none of them were able to fix things properly and certainly they were all incredibly inefficient.I have had oil-fired boilers in many homes over the last 40 years and I've had many companies work on these boilers in many different states where I have lived. I can truthfully say that the technicians that work for Seacoast Energy are some of the least experienced and most confused technicians I've ever come across in my entire life and I would strongly advise everyone living in Midcoast Maine to stay away from this company or you will pay dearly for work that accomplishes nothing and probably breaks other parts. The technicians don't know what they're doing and they waste time and money. I was charged almost $1,000 in labor costs just to figure out why my boiler wasn't working properly. It turned out that the boiler was working fine and it was just some valves and a pump that were not functioning properly and the technicians took over a month and three visits to figure that out. My cost for these fellows to come to my house three times was $1,000 in labor. Any other boiler technician I've dealt with in the last 40 years would have solved this problem in under an hour and I would have paid $100 instead of $1,000. I get the impression that Seacoast Energy Management has directed their technicians to purposely drag out the time that it takes and to overcharge customers severely for the labor and materials. I was also billed for many many hours for work that never occurred. Instead of charging me for 5 hours they charged me for 10 hours. I would say not only beware of Seacoast Energy, but never, ever deal with them or you'll be sorry.
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September 2013 by Sarah P.
after years of terrific service as midnight oil company, they have changed their name, and also, unfortunately their approach to customer service. recently they let my propane run out, although i have been on automatic fill up for years. this might not be a huge deal to many homeowners, but my refrigerator and freezer run on propane. as a result i lost hundreds of dollars of food that was stored in the freezer. when i approached their "customer service" representative, Peggy, to see what they would be willing to do to compensate me, her reply was nothing at all, as i should have been watching the levels myself. she claimed i had used more propane than in past years. i was shocked. signing up for auto fill and being a punctual payer and pleasant customer for years apparently means nothing to seacoast energy services.
