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October 2023 by Ken Little
Not from the area and needed an oil change in a Ram 1500. Called and they had me in within about 30 minutes. Very professional and accommodating. Highly recommend.
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October 2023 by Frank
A great dealership to deal with. 0 pressure when buying one. Definitely will be back for my next one!
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June 2023 by James Andrew
This used to be such a great down home dealership where people were taken care of, now it’s all about over priced vehicles and lengthy Waits for service. So sad I’ve given them multiple chances, and I always find myself disappointed
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June 2023 by Sarah Pearce
Wanted to give me $2000 for my Jeep Grand Cherokee. I worked on it and sold it privately for $7000. Yay me!
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April 2023 by Abby Seiders
This dealership has gone downhill significantly since being sold to key, they sell you a vehicle then provide the worst service I’ve ever experienced but you’re stuck because if it’s warranted work you have to have it done at a Chrysler dealership. I would recommend going with any other dealership, I have bought many vehicles and this is the worst place I’ve ever dealt with.
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October 2022 by David Hutchins
I've bought two new vehicles from Newcastle. This last one, my 2011 Chrysler 200 was an excellent car. After having it for a decade I sold it to a young girl that I imagine will get many more years out of it. Great car!
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September 2022 by Dave Liming
Great service. Took care of all issues with my Jeep quickly and professionally.
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September 2022 by Sandy Lehman
My radio and Bluetooth phone weren't working and I was having a hard time figuring out the problem and finding someone to fix it. I usually go to Newcastle but I had tried them and some other dealers but no help. I went back to Newcastle and was working with the parts department and then Mike in the service department contacted me to find out exactly what was going on and he came through like a champ. He found the part, getting it in before it was expected to be in, getting the jeep in to work on it and turning it around and all at a fairprice. My only downside is that the vent to the left of my radio now has a broken slat. I don't know if it was done there but I don't remember that before I brought the Jeep in for service. I'm generally pretty happy with the way I'm taking care of there
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September 2022 by Shari Templeton
Always a trick getting a phone call answered. Service does a fine job if you can get patched through to make an appointment. I use another business to service my truck now.
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September 2022 by Aimee Clegg (MUDGRL)
Great experience! The service advisor, Park is FANTASTIC and went out of his way to help me and got my vehicle back in a reasonable time. Will certainly be back; thanks again!
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September 2022 by Keri R
Amazing, attentive, prompt service. Everything was so easy. Best car buying experience I’ve ever had.
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September 2022 by David Cowan
Have bought trucks and jeeps from them for years always have been treated good Mike and the service department is great
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August 2022 by Richard Cozad
Great experience overall. We live about two hours from the dealership. We had several questions, ask for additional photos and information about the towing capacity. Several people were involved and getting our questions answered and the information we wanted. Everyone work great together as a team we really appreciate all the help. Mike C. Was very patient and helped us get a great deal!Thank you to everyone involved.
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August 2022 by Kayani Vannah
Needed a truck with a doable payment and something I wouldn't regret, they made it happen! They were very patient with us!
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August 2022 by Justin Day
Courteous customer service. The issues with my truck were addressed and completed on time and at a fare price. I will continue to have my RAM serviced here in Newcastle.
