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September 2024 by Chris Jessup
On a Thursday, they sent out a tech to give an estimate on chimney repairs. The tech inspected the job and said he didn't see anything unusual that would be an issue. Great! I just need an estimate so I can schedule the work. By the time they called back Tuesday, the job had become too difficult to do and they backed out. So either the tech that inspected the job was a liar, or the person that decided not to do the work is.
Their prices on stoves are quite high as well. Shopped with them for a new stove, and their prices were almost double the price from other retailers. That alone was not enough for a bad review, but the addition of poor service warrants a review.
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April 2024 by Mae
Great sales and tech team. Kory has the experience to make your fireplace ideas a reality.
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March 2024 by Alexa Dealy
Amazing company! I had an issue with my pellet stove, called them and they were out the next day. I wasn’t able to be home so they accommodated that. They fixed the issue and gave a detailed invoice of what happened. Their pricing was also very reasonable. Will def be using going forward
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February 2024 by Beth Richards
We went to Alternative Heat Source in search of a replacement for our cold-air leaking builder-installed gas fireplace. From sales to install Alternative Heat Source was friendly, knowledgeable, professional, and attentive. Korey was super easy to work with, responded quickly and always with information we needed to make a decision. Switching to a pellet fireplace was the best decision for us and we couldn't be more pleased with the result. Highly recommend Alternative Heat Source!
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January 2024 by RnL B
Friendly, helpful, and straight shooters. Installed within one month of house assessment. Followed up with minor repairs. Easy contact, and they always answered all our questions and addressed concerns.
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January 2024 by Raf B
Friendly, helpful, and straight shooters. Installed within one month of house assessment. Followed up with minor repairs. Easy contact, and they always answered all our questions and addressed concerns.
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January 2024 by Taylor Manning
Alternative heat has been installing fireplaces in our homes for a number of years. They are professional from start to finish.
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November 2023 by Alex Elston
I bought my stove from them years ago. I had an issue with pellet stove not igniting. I replaced the igniter and still nothing after researching online. 15min or so I found others that said there is a fuse in the control pannel that controls the igniter. I didnt want to mess with it so I called alternative heat. They guy came out after I called a second time. Very nice and personable. I told him what was going on and what I found online. He said that he was told by "them" not sure who that is, to never open up the control box because no one will want to work on it. Found that odd but anyway.... He went to thermostat and messed with it and then asked if the stove was plugged in. I said yes beacause all the lights were on behind the pannel we were looking at. Not the greatest confidence builder. he ran the stove and it did exactly like I said. Didnt light and dropped pellets in tray. He hooked a cord up to it for power supply and then packed up. Said I would need a new control.pannel. later on I got a $200 inv for 30 min of doing the same thing I had done. Called and that's the rate for 1st hour. Ok. So be it. New control board cost. Almost $900.00. Then install.No thank you. I looked online at other stove shops and ordered the $2.99 fuse. Unplugged the control board .. undid the 5 little screws. Poped out the fuse. And installed new one. Plugged it back in. And voila. Stove is working. fine. Other stove shops sell the fuse for a reason. It's a replaceable.part. 3 bucks compared to over 900.. come on..... sound like they need a new tech or trying to sell stuff you don't need. Won't ever use them again....
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October 2023 by Gregory Sleeper
Kory and the team have been a pleasure to work with on a pellet stove and also a fireplace insert. I would highly recommend them to anyone purchasing a stove or insert.
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October 2023 by Angelea Errington-Cyr
What a wonderful company. They all were educational about the stove I bought, how to care for it and the best pellets to use. Which are the same pellets they use at their own homes. Office staff was very responsive to my many questions. Great Price and Exceptional Service.
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September 2023 by Allyson Anderson
I cannot say enough about Kory and the entire team at Alternative Heat. After a lot of comparative research, I decided on Alternative Heat based on the fact that they were a “one stop shop” and could handle all of the aspects of installing a gas insert and surrounding stone fireplace at my home in Casco. They were professional and attentive through every step of the process from the initial consultations to my many follow-up questions and decisions. Kory was a hands-on contractor and had things rolling immediately once I approved the design and purchase. From the building of the frame to the gas and electrical work to the installation of the gas insert he was communicative, on-time and always left a tidy worksite. He subcontracted with a stone mason and had him scheduled on the calendar well in advance of when we were ready for him assuring a slot in his busy schedule. He recommended a local artisan to craft a mantel, assisted in my stone decisions and helped me order the bracket for the hanging TV as well as installing it. After the mason had completed the stonework, Kory came back to check on the work, touch up any paint on the fireplace and once again, answer some questions we now had on the fireplace! I am thoroughly enjoying my new fireplace and would highly recommend Kory and Alternative Heat for their extreme professionalism and expert workmanship
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September 2023 by Bruce Spainhour - QME
We are ecstatic about our new Gas Insert. Kory and his team were fantastic and we highly recommend them. They made the whole process simple for us. We have an old camp in Maine and it had a very old and unsafe wood stove. We wanted to replace it with Gas as we had gas already running in the house for the kitchen. Further, we had a specific look in mind and Kory (and his team) were able to show us different models of gas inserts that incorporated all the features were were wanting. His team came in, removed our old unsafe stove, put in the gas insert and hooked up the gas line for us. In fact, they were also able to help us keep our existing Chimney cap which had been custom made previously. The whole process was clean, neat and efficient. We couldn't be more pleased and have had numerous compliments on the insert as well as the installation. We will continue to tout our great experience with Alternative Heat Source Inc to anyone that will listen.
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September 2023 by Sarah Smith
I don’t know how to share my photos on here BUT my two new gas fireplaces Vermont Casting are AMAZING THANKS TO Kory and Dustin! WHAT a team and GREAT JOB‼️
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September 2022 by IRENE REILLY
I knew I had come to the right place as soon as I stepped foot into the showroom of Alternative Heating Services! My experience was exceptionally positive. Kathy welcomed me at the front desk and quickly assessed my interests. Carl then provided excellent guidance on options which made my decision-making easy.
Within a short time afterwards, Kory performed an onsite review which revealed his extensive knowledge about heating systems. He was very easy to work with; patiently answered all my questions; kept me informed and up to date on the purchase status and the site work schedule; and, coordinated proactively with my fuel company!
The installation of the new system and fuel line as well as removal of the old was done with efficiency, skill, and care.
The customer service I received from Alternative Heating Services personnel was second to none. They were courteous, enthusiastic, and professional in every way.
My experience was a most satisfying one indeed! I'd recommend them in a heartbeat! It was an absolute pleasure doing business with Alternative Heating Systems.
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September 2022 by Jeffrey Gniadek
I am extremely satisfied with the complete experience of having Alternative Heat Source sell and install my new gas fireplace insert. All my sales and installation questions were discussed with and handled by Kory. I really liked the fact that Kory did everything professionally and on schedule, he was here when he said he would be, no delays or excuses. A big PLUS was that the project was a complete package which included LP gas line and electric supply to the fireplace, not all stove and fireplace dealers do this!
