Auto Repair in Monmouth, ME

“Was quoted a $600 price for a serious repair, ended up costing me $300 because they found a better way of doing it. They could've charged me the original $600 but they are super honest, hardworking, and won't take advantage.”

“Title: Exceptional Service and Timely Repairs at Lance's Auto and Truck Repair

Rating: ★★★★★

I recently had the pleasure of experiencing the outstanding service provided by Lance's Auto and Truck Repair in Augusta, Maine. After my diesel truck broke down due to a damaged fan clutch that had gone through the radiator while towing our fifth wheel, I was in urgent need of a reliable mechanic. Luckily, I stumbled upon Lance's, and I can confidently say that they exceeded all my expectations.

From the moment I made the distress call, Lance went above and beyond to assist me. Understanding the urgency of the situation, he promptly drove out to where my truck and fifth wheel were stranded, showcasing his commitment to providing exceptional customer service. Lance's willingness to assess the situation on-site before arranging for a tow truck demonstrated his dedication and attention to detail.

Upon arrival at Lance's Auto and Truck Repair, I was immediately met with a warm and friendly welcome from his whole team. Lance and his team recognized the unique circumstances of towing a fifth wheel and understood the importance of completing the repairs promptly. Their proactive approach and sense of urgency were evident throughout the entire process.

Lance wasted no time in diagnosing the issue, utilizing his extensive knowledge and expertise. He swiftly identified the damaged fan clutch and radiator, explaining the necessary repairs to me in a clear and understandable manner. Lance's ability to communicate effectively reassured me that my truck was in capable hands.

One of the most impressive aspects of my experience was the speed with which the repairs were carried out. Lance understood the time-sensitive nature of the situation, ensuring that the necessary parts were procured on the same day. His efficient handling of the repairs minimized any disruption to my travel plans and allowed me to continue my journey as quickly as possible. And we were able to get to our campsite before it even got dark.

Throughout the repair process, Lance and his team worked diligently and meticulously to replace the damaged radiator and fan clutch. Their attention to detail was exemplary, ensuring that every aspect of the repair was performed to the highest standards. Lance kept me well-informed about the progress, going the extra mile to provide updates and explanations along the way.

Not only did Lance focus on resolving the immediate issue, but he also conducted a thorough inspection of my vehicle to ensure there were no additional problems. His commitment to providing comprehensive care further highlighted his professionalism and dedication to customer satisfaction.

Overall, I can not praise Lance's Auto and Truck Repair enough for their exceptional service. Lance and his team are highly skilled professionals who go above and beyond to meet the unique needs of their customers. Their ability to promptly assess the situation, arrange for towing, and complete the necessary repairs in a timely manner was truly remarkable. If you find yourself in need of an auto and truck repair shop in Augusta, Maine, especially when towing a fifth wheel, I wholeheartedly recommend Lance's without hesitation. They are an absolute gem in the industry, providing quality service, prioritizing promptness, and treating customers with the utmost respect and care. Thank you, Lance, and your team.”

“We've got several old cars that always have something wrong with them and for a couple of years now they've kept them running. Always have a good experience.”