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November 2023 by David Blake
Awesome service
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November 2023 by Jack A
Highly recommend, even just stopping in. Everyone from the service department to sales team where kind and friendly. I went to 6 different dealers from Rumford, Lewiston, to this one and this was the best value and quality of vehicle to ease of working with making a large purchase, financing, thoughtfulness. Go talk with Bill.
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November 2023 by Jack Almanzar
Highly recommend, even just stopping in. Everyone from the service department to sales team where kind and friendly. I went to 6 different dealers from Rumford, Lewiston, to this one and this was the best value and quality of vehicle to ease of working with making a large purchase, financing, thoughtfulness. Go talk with Bill.
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May 2023 by Jodi Reutzel
I can't say enough good things about this dealer! We worked with Skip and there was no pressure. He went above and beyond and we would HIGHLY recommend going here! We will definitely go back for our next vehicle!
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April 2023 by Kurt Thompson
My vehicle has bumper to bumper warranty, I call them to do work on my vehicle #5 was misfiring. They told me they don't do those warranty because they only do Mopar warranty only when I was told by my dealership to go to them. I own a Jeep and every time I need help with my vehicle they always have and excuse not to do the work.
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December 2022 by john loman
I've never bought a car there but their service departments excellent and they have some of the best detailing in the area
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November 2022 by Janice McCallum
Too bad we can’t give this place 10 stars. We were involved in an accident while vacationing in Maine, and the staff here towed us from Millinocket, loaned us a vehicle, and completed enough repairs to get us on the road again in 3 days…one of which was a holiday. Thank you Bill and Bobby and all the staff who worked so hard to get our Ram in drivable condition.
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September 2022 by Alan Smart
Thornton Bros. has a long history of having nice service and most accomidating sales department. Yer not in buisness this long without being top notch. One of Lincoln Maine's finest.
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June 2022 by Lynsie Lundstrom
Poor communication. Dirty. Not friendly.Bought a new Jeep here a couple weeks ago. The sunroof screen broke before the car had 600 miles on it. I called Thornton Bros, they told me to go to Quirk in Bangor to have them look. Quirk says make an appointment with Thornton so I did even though they're an hour from my house.The loaner car was disgusting. It smelt of wet dog and the check engine light was on. It has 130,000 miles on it and I expected a loaner more comparable to my vehicle especially since I purchased here very recently.I get a voice-mail saying my car is ready for pick up. I called to confirm it was fixed, they can't find any paperwork on it and will call me back. They left another voice-mail saying to call them to discuss my car. I finally spoke to someone at 330 and parts have to be ordered by they are on backorder.I brought in the loaner key, without a word, a man slid my car key across the counter to me, I put down the loaner key and left.
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May 2022 by John Williams Pappas
Tire department was very helpful save lots of money when I bought my Nitto Terra Grapplers for my Jeep Patriot
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September 2021 by Sherri Funk
Needed warranty oil change and everything looked at, they got me in while I was in town, great service.
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September 2021 by Chad Shorey
Customer service is number 1 with Thornton Brothers. We've purchased 2 vehicles from them within the last year and will continue to do so
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September 2021 by Dawna England
Excellent service! Skip Michaud was a huge help with getting the new purchase done quickly! Very satisfied.
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September 2021 by Scott Birtz
Friendly people, I have purchased 3 new vans and 1 car through them.