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August 2023 by Bryan Cassidy
The staff is very friendly and helpful when dealing with your financial needs.
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June 2023 by Brett Boucher
Have been a member at Maine Family for 20+ years, and even though I now live out of state I continued to bank with them. Well, this may soon come to an end. Customer support/service is awful. I’ve recently had the need to utilize the mobile app for electronic deposit, but was running into issues. Called and discussed my issues with the mobile banking rep - Carol, who took my info, details of the issue and said she’d get back to me. Several days go by and no call returned. So I call, ask to speak to Carol… goes to voicemail. I leave a message and continue to wait. Try calling again several days later… Can I speak with Carol please - please hold. Moments later, I hear the phone pick up, then immediately hung up. Not one word spoken. Conclusion, Carol recognizes the out of state area code, has no answers for the mobile app issue, and can’t be bothered to assist in resolution.
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May 2023 by Jason Morrison
This company has become harder and harder to deal with to stop a payment on my card i was told i need to come in and sign something. They also are no longer opened on weekend for in person service . Only drive up . So if you work monday -Friday good luck getting anything accomplished with them. .
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March 2023 by Linda Lee
Very poor customer service.. On hold for over an hour. Called back again a bit later, left messages and still waiting for some kind of acknowledgment from them. This has been a 2 week waiting game so far. Called back today. Once again, the waiting will now commence. I work and live 2 hours away. I cannot just appear there at the drop of a hat. I am desperately trying to settle my mothers finances and accounts since her passing in February. I feel like MFC doesn’t prioritize customer service under special circumstances. I cannot wait to get this Credit Union behind me and out of the picture… Noone needs this kind of headache..
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March 2023 by ian beaule
Been a member since I was 8 years old. Happy to stay with them always helped me with loans and I feel like they gave me the benefit of knowing me into account. Best credit union I've dealt with.
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March 2023 by Nicole Rodrigue
Absolute worst and most unreliable bank in Maine.
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June 2022 by Christine Bilodeau
I have a great experience banking with them over the years.
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June 2022 by Josh Ryan
ATM only works half the time. They do shared branching, but they do everything as a check, so then it creates unnecessary holds and headaches with your Credit Union. I became a member hoping it’d make it easier, but its still just as much of a headache. If they need to have a physical paper trail that bad, just keep the receipts and don’t make everything go by check.Also- if you don’t have enough in your checking, it’ll either reject it or charge you a fee. This is why I’ve stuck to my other credit Union that’s farther away instead of switching completely.
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January 2022 by Sue Poulin
Always get excellent service,friendly tellers.
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January 2022 by Jordan Fyfe
Was planning on opening an account here and depositing 100k to start off with, but as I walk in through the front door I am greeted by the front desk associate who seems to have a serious issue with me being there with the smart remarks and the poor attitude. Pretty sure my age was a factor.
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November 2021 by Benley !
Their app is horrible, their ATM eats cards(they literally have a box of the cards it stole), and their entrance to the parking lot/drive thru is a disaster.
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August 2021 by Sam S
I have been a member since I was a kid, I have never had a bad experience. The app, kind of stinks and the automatic check deposit feature never works, but, I have never had issues with service, or any of the staff. Best in the area by far.
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January 2021 by Beverly McCloud
The online banking is really issue... it’s keeps on saying I have the wrong password and on top of that I can’t pay a bill gives me issue every time.... I was at BOA forever and never had issue with any.... cause I wanted a bank closer to where I live that’s why I change!!!!
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November 2020 by Martin Bailey
Great place to do business.
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August 2020 by Jennifer Warriner
This credit union is the worst. Go to Community or 5 county.