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December 2023 by Allthethings Alex
I wish people that suck that customer service would stop getting jobs in the public but they helped me when I needed help.
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October 2023 by susan marcotte
They are amazing. Very friendly and helpful.
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August 2023 by Chelsey Duguay
I have always had a great experience with community concepts. I've gone to them with many problem such as housing and they've always been able to help me and lead me in forward directions
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December 2022 by alex helms
Very helpful reasonable people. It's can be a waiting game but they seemed to be helpful and speedy on their end. Thank you so much to them.
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December 2022 by Melissa Patterson
Signing up for a program, They help with many different things..Thank yo community concepts.
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November 2022 by Angela Samperi
While I'm sure they are overwhelmed and overworked , the lady I've spoken to a few times is rude. In a passive aggressive way. I appreciate that they're helping families and offering the services they do, but you can not be making people feel stupid every time . Especially when it's an easy and polite conversation.
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September 2022 by Stevie Sea
Wonderful group, support staff is phenomenal. They make the application process easy and as streamlined as possible. I’ve received multiple phone calls already during the application process to keep me updated as to my status. It is an overwhelming feeling of gratitude to have such kind people on the other end of the phone who truly care about helping their fellow Mainers with heat and rental assistance.
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August 2022 by Stephanie Clark
Wonderful group, support staff is phenomenal. They make the application process easy and as streamlined as possible. I’ve received multiple phone calls already during the application process to keep me updated as to my status. It is an overwhelming feeling of gratitude to have such kind people on the other end of the phone who truly care about helping their fellow Mainers with heat and rental assistance.
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August 2022 by Jerry Fontaine
Need more funding or closing 9/30 for transportation Jerry
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July 2022 by Stuart Richards
Very helpful. Still like pulling teeth as with any association of the same kind
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May 2022 by Erik Ross
Takes Alot of time to find out a yes or no question from this space
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March 2022 by Farralee Ouellette
The ERA program is hurting more tenants than it is helping with the slow process to approve applications and send funding out. Our landlord has collected 9 months of rent for a building he has only owned 7 months. He fraudulently collected money and what is being done, nothing as of yet. We are covered until the end of April with the amount of rent he is sitting on, yet he is claiming nonpayment of rent is the reason he is evicting us. Landlords had to sign an agreement that not only would they not evict for nonpayment of rent, but they also signed saying a rent increase of more than 5% in 12 months would not occur. He has been receiving ERA funds in the amount of $975 since July 2021 and increased the amount well above the 5% threshold in January to $1200 a month without a 45-day written notice. I was told by the worker I am allowed access to all documents that were signed. I not only didn't receive the documents, but they also advised the landlord I was trying to get evidence on him. More ERA funds are on the way, yet we have a court date, so we are not providing him with that ERA fund check. We are sending it back for landlords who choose to follow the agreements that they signed and who are respectful to their tenants.At this point they have not enforced this program and the agreements signed by our landlord. We have had no issues with our landlord until he thought he could speed up the process of ERA funding by sending in 7-day notices on several tenants. When he realized he couldn't take advantage of the system in that manner, he chose to evict his tenants. Do the people that administer this program actually care about what happens to tenants? From the looks of the program response, that would be a no. We have at minimum 50 text messages, emails, and video recordings that clearly show the landlord's behavior which will be submitted as evidence into our hearing.It is interesting how we as citizens have to follow and abide by laws, yet people that are not US citizens or have naturalized since their entry into the USA don't. As soon as our housing is stabilized, I will be fighting for better protections for tenants and make sure their rights are actually upheld. Our situation is like so many others who may or may not have the courage to speak out about the abuses we are subjected to as tenants.
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March 2022 by Aprienne Pina
If you are a landlord, DO NOT Deal with this organization. No one here knows how to do their job. Even the receptionists are rude. Emails and phone calls are not responded to. I had tenants that moved out, but prior to them moving out, Kaitlynn Bennet assured me we would receive their rent check within 4-6 weeks. Today I was told the tenants don’t qualify. Not sure who is doing the hiring over there but I haven’t spoke to a competent person who could rectify this situation yet.
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February 2022 by Saoirse Agnew
People who answer the phone will assume your male or female just based off of your voice which is considered bigotry to the highest levels. Some people are niceWhen u ask for a supervisor they refuse and when u repeat yourself they hang up on youBy far the worst customer service there isIt's bigotry when u assume someone is male or female just based of your voice. And btw the person who called me a sir didn't apologize
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January 2022 by Katrina Grant
greatful for their help it's a blessing thank you and staff all so very nice and kind ?
