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November 2023 by Anonymous
Amazing customer service at the Kittery, ME location!! Zachary (associate #233654) was so constructive and supportive in helping my mom and I find sunglasses that we each loved and felt comfortable in. His level of service made a world of difference in our shopping experience. Would definitely return & recommend this location!
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November 2023 by Carrie McKie
Kudos to Janelle for fixing my sunglasses. Your customer service post purchase, is why I will always get my glass from the Sunglass Hut. Thank you!
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October 2023 by Erica
Jannell was wonderful! When the wrong lenses were ordered for my glasses (not by her), she was apologetic and fixed the problem immediately. I appreciate the excellent customer service she provided!
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July 2023 by Daniela R.
Bought my favorite pair of sunglasses here 4 years ago. Awesome. Went back today to upgrade. Closed. Despite posted hours of 10a-6p. No sign, no message on the phone, no sunglasses for me.
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July 2023 by Sean W.
My brother was in dire need of a new pair of sunglasses, so on our way back from Maine we stopped at the sunglass hut on route 1, the women who greeted us, Sue was very welcoming and assisted us with everything we needed. From many questions to even making sure the glasses were a perfect fit. She did everything quick and was very thorough, explaining the different lens and what they do. If you need a new pair of sunglasses and want an expert opinion and service you know where to go to!
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June 2023 by Tris
It’s really unfortunate that I am giving 1 star after shopping in the Kittery Maine location for years. I went in to exchange my DG sunglasses because they were extremely bent. Angela was putting heat to them and trying to adjust them after I had asked her if I could just have a brand new pair, considering the money I spent on them. Her response was we don’t have another pair and I’m not sure if we will be getting any more in. I then said that I would just like to return them & get my money back. Angela suddenly goes to the drawer in the back of the store, pulls it open and pulls a brand new pair of sunglasses out. I proceeded to still return mine, because I had already asked her when I first walked in if I could just exchange mine for a brand new pair. As I was leaving she proceeded to give me attitude & talk about me to the other SA working. I wasn’t asking for much, just an exchange because my sunglasses were damaged.
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May 2023 by Anthony Mills
Jannell was a pleasure to work with and she provided many options from different manufactures to find the best fit and look. I would highly recommend working with Jannell in Kittery for your next pair of sunglasses.
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March 2023 by Faith Mulvey
I hardly ever write reviews on google but Jannell from Sunglass Hut in Kittery deserves one!! She helped my boyfriend find sunglasses and even convinced me to buy a pair, when I wasn’t even shopping for myself… she’s such a great sales women! Highly recommend <3
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January 2023 by NORTHEAST WATERCROSS
Driven here 3 times now during their regular hours to no one here 2pm jan 12th no one’s here
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December 2022 by Lori Insko
Great customer service! Great selection and product knowledge as well.
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December 2022 by Catherine Peterson
I’m not sure if the woman who helped yesterday was a store manager or district manager but she was phenomenal. I worked in retail and hiring for a decade and had I still worked doing that I would try to recruit her. She was training two new employees in just a positive and upbeat way, assisting multiplier groups of customers and up-sold me into 2 pairs of RayBans. The retail staff in this location seem truly happy to be working and helping. It was fun experience and pretty unusual for brick and mortar lately. Thank you!!
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November 2022 by Pamela Brown
Very nice place to find the right pair of glasses. Thank you
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November 2022 by Diane Kim
I rarely write reviews but this one is very well warranted for my experience was excellent. If I could give 6 stars, I would. Both associates were extremely attentive, knowledgeable, helpful, and kind. I hope Jannell and Sam (I believe the managers name was Sam or similar name starting with ‘S’) are recognized and appreciated by their management as they deserve it.
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October 2022 by Alfred Poulin
Friendly no pressure experience.
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July 2022 by Sandy Hamel
The manager working tonight (Tuesday June 14 Kittery Maine at closing) and her employee are always top notch (they recognized me and my boys from years ago) My sons had been in earlier and they both helped them but my boys were unsure (teens... so they were cautions on how much they should spend). So I came back with them and my sons girlfriend. My boys were greeted by the Manager and employee and welcomed back. Not always the case with teens. They admired the thought and time they put into the purchase and recognized the money that was being spent. By the end we ALL bought a pair. We went from one person getting glasses to 4 and my husband might be going back tomorrow and getting a pair. It helped with the specials you were running but it was the welcoming environment of the store and the fun everyone was having. We kept saying what would it be if we added on more pair of glasses :) Always great protection plans, quality and selection.
