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June 2023 by Amy Mizner
1000/10! Way back in 2007 my mother purchased a similar blanket for me for Christmas- it was my absolute favorite thing in the world. My mom grew up in kennebunkport, we were always down there for the summer and then back there for prelude.Years flew by, movers misplaced the blanket & my mom is no longer with us… as a total shot in the dark, I emailed Mountain Tops in Kennebunkport, ME - I asked if they had the same blanket in stock. I wasn’t expecting any reply as it was mid winter - Sue, their manager, replied back SHE BELIEVES SHE HAS ONE IN STOCK!!! They weren’t open for the summer yet but when they were to open she would let me know. >> FAST FORWARD TO MAY:>> Not only was Sue extremely helpful and quick with her responses, she had my package out immediately! It got to me very quickly because I live an hour away - I AM ETERNALLY GRATEFUL to Sue & Mountain Tops for everything, THANK YOU thank you Thank You!!!!!! ?
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November 2021 by T Feeney
Nice store, but awful customer service. Young man at register was rude and not helpful; while waiting in line to check out I heard him answer "it's against store policy" 4 times to different customers for different issues. Young woman working with him at the counter looked embarrassed. Disappointing.
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September 2021 by Paul R.
Cobwebs in the window display not a good look A good cleaning may be due. # swifter can be your friend
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August 2021 by Meghan Horner
Mountain Tops has both outstanding merchandise and staff. Abby, the assistant manager went above and beyond to assist me in finding a replacement sweatshirt for the one that I damaged. Additionally, the manager, Sue even provided me with contact information of another store that may carry the sweatshirt I was seeking in the color I had previously purchased.While Mountain Tops may lack a website, it’s because their customer service is top-notch and highly individualized.Next time I’m in Kennebunkport, I wouldn’t shop anywhere else!
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August 2021 by Doreen Cordeiro
Love the shirts here… happy with the selection.
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August 2021 by Rachel Rendine
Terrible customer service in how they speak to you and not very helpful and low on merchandise .
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September 2020 by Shanti B.
Super unprofessional staff. The 2 women working there were gossiping behind the counter (presumably about another staffer) the entire time I was standing there. I was the only customer in the store and just stood in front of the counter because I did not want to interrupt their conversation, but I clearly needed help finding a size for a sweatshirt. They were clearly intentionally ignoring me. Finally after a very long time, I said "excuse me". and they rolled their eyes at me and finally paid attention to me. I thought it was very unprofessional that they were gossiping about another staffer - one of them was young (maybe late teen) but the other looked to be in about her 50s and should know better. Finally when I was checking out I tried to make conversation about the town and nearby sights (clearly I am a tourist since this is a Souvenir store) and the older woman was very rude and answered in short one word responses. Very strange experience.
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October 2019 by Jean F.
Purchased a t-shirt at this place on September 5, 2019. When I returned home, I placed it in the wash and the decal on the shirt faded onto the shirt. It was a long sleeved, yellow t-shirt that now has blue staining all over it. I contacted the company who made the shirt and they contacted the store. I also contacted the store and the person claimed she didn't know what I was talking about. I was told I could get a store credit, which I didn't want because I don't live in the area, I was there on vacation. My option was an exchange, which again makes no sense because I'm afraid the same thing will happen again. I was told that Sue needed to see the shirt, so I sent it back. I know it was received because there was tracking on the package and I've heard nothing. If ever in the area again, I will bypass this establishment and go someplace else.
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August 2019 by Alexander L.
Stopped in to get the obligatory souvenir t-shirt. Great selection, although the prices are what one could expect from a tourist town. It's conveniently located with parking outside; $3/hour on the honor system, fees go into a wooden box nailed to a house next door. Staff is helpful and friendly. It's sad that the only review so far was 1-star since people are too stupid to know not to reach under ladders instead of asking for assistance from people whose job it is to assist them. Great store, beautiful town. Can't wait to visit again.
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February 2018 by Julia Sullivan
I go to Kennebunkport a lot and go here every time. It's a great store. One time the lady who is in charge of it asked me if I wanted a job there
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August 2017 by Tararin Nikomborirak
Very good clothing, ornaments, home stuff, etc. Mainly apparel ranging from t-shirts to sweaters to dresses! Really pretty!
