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October 2024 by Curtis Borland
Dear Owner,
My wife and I were in your store on Sunday, September 29, 2024 around 5:00pm and had a horrible experience with one of your employees. I hope that it was not you.
We wanted to find some cards to write a nice note to our room steward and servers on our cruise ship. We found some in your store and proceeded to purchase them. There were two ladies at the counter, one was black the other was white. The black lady waited on me and told me how much I owed and I said that I hope she could change a $50 bill because that was all I had. The other lady very rudely, loudly and angerly said “why is that all you have?” I explained that we were on a cruise and that’s all I had.
She then let me have it in an even angrier and louder voice stating “that we are not a bank and that the cruise ships should tell you that before getting off the ship and that the banks are closed on Sunday’s.” I was furious but held my cool the best I could and said “would you like for me to take my business somewhere else?” She turned her back to me and continued to voice her anger towards me. The other lady gave me my change of about $38, which didn’t seem to be a problem, but didn’t say a word. I took my change and purchase and left your business with a very sour taste in my mouth and angry. I realize that it was a Sunday and that the banks were closed, but she didn’t have to be so rude about it and it didn’t seem to be an issue in the long run.
I have a couple of observations and comments about that situation:
First of all, that is no way to treat tourists that come into your business and I’m assuming tourists are the bulk of your business. If you know there are cruise ships in port then I would think that you would have enough money on hand on a Sunday to cover any contingency. In fact, there were 8 buses full of passengers just from our ship in town that day and I saw another 4 not from our ship.
Secondly, your employee needs to be sent to customer service training on how to handle situations like this and how to control her anger. Perhaps if she had said something like, you know this is Sunday and we normally do not have a lot of cash on hand because the banks are closed. But we will see what we can do. That would not have escalated the encounter. Your employee owes me and her co-worker an apology and should be disciplined.
Thirdly, I wanted to tell her that I was a retired State Trooper from Texas who worked under President George W. Bush when he was our governor and that he grew up as my backyard neighbor when we were kids for a little while and that I’m sure he would not appreciate her treating me or anyone else that way. I know Laura would not.
There is one thing for sure, I will never set foot in your business again.
Curtis Borland
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November 2023 by Anne Gauthier
Nice miscellaneous items
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September 2023 by jim miller
Gday from Leonora, WA.Thanks for the webcam. If I ever get to Kennebunkport I'll be sure to stop in.
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August 2023 by Owen Cloukey
Great place for little things. Cashier was very helpful and lots of Kennebunk signs and history.
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July 2023 by Wajdi Kauther
Nice place to buy souvenirs. Bit pricey but good collections.
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December 2022 by leviny
Great store, great products and great customer service. The owner is so sweet and made us feel right at home! Thank you!
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December 2022 by Chadd Sess
Great store and the staff was the friendliest around !
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October 2022 by Paul Whitworth
staff was out of store when trying to check out then they did not return credit card
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August 2022 by Michael Christopher
Yes it catches your eye. since its right smack in the middle of town. BUT please stay away from it. Unfriendly miserable workers. I had my daughter in there with my wife and I guess my daughter picked up some magnet. This older worker who works there came over and grabbed it out. of her hand... I am saying this is a 3 year old girl who was just happy to and enjoying her day. then this old employee start yelling think she is stealing it..... Most unbelievable thing I have ever seen****** it was not the young employee. It was the older lady. Trust. me you guys have no leg to stand on. The rep of your shop is well known in KBP...... we have family and friends. who live here and trust me they know not to even walk by your LOW key dollar store merchandise. AND YES PLEASE HAVE THE VIDEO FOOTAGE. READY. WE WOULD. LOVE TO SHARE IT WITH THE LOCAL NEWS ON HOW YOU TREAT YOUR CUSTOMERS.*** Well you do own the store next to it that sells all that. according to the lady.
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July 2022 by Clark Thompson
Feel bad for the low ratings this place has gotten. We had a nice experience and there were unique items to look at...
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July 2022 by Vito Genovese
Horrible store, rude staff, dispespectful products. Do not shop there
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July 2022 by Frank Curoli
don’t bite the hand that feeds you lady or should I say "Boss" lady
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July 2022 by Mark Occhilupo
I will never shop here
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July 2022 by Luciana Franco
Rude Rude Rude. stay away!
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June 2022 by Paul Weld
Very friendly associate and a good product selection
