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August 2024 by Donald Jones
Why is Paul still employed by the U.S. Postal Service? My experience is entirely consistent with everyone else's. I stopped by to drop of piece of mail that was misdelivered to my address with an incorrect name for that address and wrote "Incorrect Address" on the envelope. Paul lectured me on defacing mail. I have seldom encountered anyone so rude, arrogant, and insolent in a very long time. He is the antithesis of what a valued employee of the Postal Service should be - total lack of interpersonal skill and consideration in dealing with the public. I will drop off mail at the outside box but will not venture into the W. Kennebunk P.O. again and endure this level of mistreatment.
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July 2024 by Pipo Collins
Minus zero would be my score, I have been for 30 years supporting the USPS but I never encounter a person with such lock of manners or people skills , Paul was the worst I ever dealt with my entire life, he thinks his job is to teach etiquette ,rude, obnoxious and talking about calling the kettle black, why is he working in a public government job??? dealing with people seriously I never had a single problem in my life going to the post office until this clown, horrible service, skip this place people.
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June 2024 by Kaitlyn H
Like everyone else writing a review, I'm here to complain about Paul. Never have I been spoken to by a stranger in a more condescending and downright rude manner.
After another horrible interaction with him today I visited google reviews to see if maybe it was just an isolated incident. Apparently, this is an issue for the entire West Kennebunk community who tries to utilize this office. As customers we do NOT deserve to be verbally abused when trying to use a basic service like the post office. It's embarrassing that even after countless reviews there seems to be zero repercussions. West Kennebunk deserves better.
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May 2024 by Karen Gralia
Just wondering why I continue to see horrible reviews about Paul at the West Kennebunk Post Office and he still continues to work there. There are some serious issues with his performance. It’s not just every once in a while it’s every day. Why a business would except unprofessional, rude, condescending and just darn right nasty behavior from their employee is beyond me. People need to be held accountable for their actions and their job performance.
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March 2024 by Adam Champagne
The man who works here is very condescending and rude and answers questions like it’s a verbal sparing match. Not sure why he chose to work with the public. I went in twice thinking the first time he may have had a bad day but it was the same thing again. I will be using the wells post office instead since everyone is super nice there.
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March 2024 by Cathryn Majorossy
The man who works the counter is very very rude. Avoid this location.
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January 2024 by Alissa Haaker
I thought I was losing my mind but no, appearantly this post office does employ one of the rudest humans on the planet. It's almost comical ... was I being punkd ?
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December 2023 by Emily G
Holy moly the dude Paul working today was a trip! I was trying not to laugh at some of his reactions to my simple questions and requests. He yelled when I didn't read something out to him but instead, showed my phone screen. "If it seems like I'm agitated, it's because you held your phone in my face!!!" I asked if he was having a bad day, and he said, "I wouldn't know." I genuinely wonder if he's okay and needs some mental health help? I asked if he could scan something or print a receipt and he gestured around and said, "Seriously? Do you know how this works? Does it look like I have a computer set-up here? " I told him I had never worked at a post office before but that information sure was interesting! He changed his tune and asked if I needed anything else and to have a good day. It was pretty funny because of how ridiculous it was. Crabby lil dude.
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November 2023 by Aaron J
The guy working here (Name rhymes with Haul) has the opposite of a people personality. First and last time here.Not even attempting to be helpful in least bit. Yikes man, find another job that makes you happy.
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October 2023 by Cindy Evans
Always Rude, and impersonal. I understand that there is more mail than there used to be but that is not an excuse for his attitude.
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July 2023 by David Stockburger
I wish there was a negative rating!! This guy is extremely rude and not helpful in any way. You ask him a question and he just stares at you with his hands behind his back. I will now use UPS and Fed Ex for all my packages and not mail letters anymore until he’s gone.
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June 2023 by Brooke V
Rude employee, avoid this location.
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March 2023 by John Hersey
I couldn’t believe how rude this guy was Saturday. I went in to mail a package and I placed it on the scale. He said: “DON’T PUT THE PACKAGE ON THE SCALE! IF YOU THINK YOU CAN DO MY JOB, PUT IN AN APPLICATION!” I said I was sorry, I was only trying to be helpful. He said: “I DON’T WANT YOUR HELP and I DON’T NEED YOUR HELP!” Then after I told him which price he said sarcastically: “ you’re in charge”.I respectfully replied: “no sir, you are in charge.” Then he said: “well that’s not the way you acted when you came in!” Then I said: “once again I apologize.”I was as polite as possible, think about it, he had my package, what could I do.
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October 2022 by Terry B.
Less than terrible service...the Post Master is impolite, unhelpful, rude and he sends packages back all the time, even though they have made it as far as the Post Office...and are properly addressed...He needs to have a different job that does not entail people.
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September 2022 by Steve
Just try to go there and you’ll understand the 1 star review. The epitome of the postal service, a prime case study for everything wrong with it.
