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January 2023 by Anissa Z.
First of all great location, great room, clean. If you are visiting the area, it has one of the few public restrooms avilable if you are doing the Christmas events in the area. The hotel is in a beautiful location.
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December 2021 by Beth D.
The hotel is in a beautiful location. However there was no service. A similar review was posted below and I echo everything they wrote. The carpet had stains, the paper thin walls, hard to use heater and a non working tv remote. Not to mention we didn't have access to WiFi and when we called the kennebunkport inn we pressed 0 for the operator/front desk but were then greeted with the answering machine. This was truly a build your own adventure and I wish I had dug deeper into reviews to find that out prior. Overall this was a good spot to put your stuff while you explored. But If you want service we would recommend their main hotel the kennebunkport inn. It seems like they have help around the property.
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September 2021 by Julie K.
We stayed here in August, 2021. We chose this hotel for the location and the photos we saw online. It is a contactless check-in. Very odd. Our key was left in a box near the front door. We had room 307. Much to our dismay, it was nothing like the photo. The bed and 2 nightstands took up the whole room. There were no chairs. This is nothing like the room that is pictured on their website in this category. We could not get anyone on the phone and had to walk up the street to the sister hotel, where there was staff. We ended up staying in the room at a reduced rate.There were 3 bicycles for the whole hotel and we missed out on using them the second day.
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June 2021 by Sean K.
Hotel gets a 3 but loses a star for complete and utter lack of service, so overall a 2. The Grand Hotel is the step child to their Inn across the bridge. The rooms are small, and inconsistent. Some have a balcony, some have carpet stains, some get two chairs, ours had none of the above. All rooms have access to a painfully slow elevator. There is visible wear throughout but it is comfortable enough and generally clean. This was completely a DIY experience a la air b-n-b. There is nobody to greet you, instead you help yourself to an envelope in a box and start your adventure. Although staff is "shared" between locations, we only saw one employee on the last day. We had multiple rooms and needed them for a complete experience -- one had no hangers, only one had a working hair dryer. The QR code in the "welcome" packet instructs us to text with any issues but texts are not returned so this became like a camping expedition with the limited resources at hand. They offer a daily breakfast "with a baked good" which varies by day, "but there is always a baked good"--until there isn't. We had factory made overnight oats, OJ and a granny smith apple. OJ and a granny smith. Let that sink in for a moment as your tongue retracts down your throat. With no table in the room, we followed their suggestion of eating in their "art gallery" which is quaint, with decent art one might even consider buying for your own home, but an "art gallery" not a cafeteria nor restaurant. Needless to say this space is also devoid of tables...bon appetit!The lack of service continues even after your stay. Despite the reservation for multiple rooms being under one name, a special trip was made to the Inn for the express reason of splitting up the bill. They were able to do it, but then ALSO charged all the rooms again to the original card anyway. Double dipping could have been a mistake but ignoring the multiple calls and messages all day today and then outright hanging up when I called was not cool. There is clearly no call center here, just an over-worked desk attendant who is clearly making many unfortunate mistakes.
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April 2021 by Carrie J.
The Grand Hotel is a great little hotel on a Main Street in Kennebunk. The location is perfect to get out and walk around, eat and shop. The hotel itself is very clean. The room comes with robes and a Kruig coffee machine. Because of covid they do have a little set up downstairs in the lobby with coffee and tea, extra towels and toiletries so that you have everything you need without housekeeping. In addition, they also leave a cute breakfast bag hanging on your door in the morning with local pastries! Ours had two slices of blueberry bread, orange, orange juice and yogurt. Additionally, the hotel did let us check in very early and it was extremely appreciated! Would absolutely stay here again.
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April 2021 by Kathy L.
Not sure if they have not got " back on track" since Covid....But really disappointing recent stay - I always try and stay here due to their elevated presentation and attention to detail that I experienced a few Years ago....Granted it is off Season, but the bathroom in this particular room needed to be cleaned properly - ( Urine marks on the floor in front of the toilet ) Not enough towels, the tissue box was all rusted out, the toilet kept running and one tiny bottle of lotion - and the few guests they did have they placed them all together? If I have not checked out yet, I don't want to listen to the cleaning( banging around ) and loud conversation in the room next to me while trying to take a conference call - Overall the carpet in room and on the stairs is worn out and needs to be replaced - same for overall furnishings...tired and outdated - need neutrals and a "clean space" to relax. Hope they get it together - unfortunately not a lot of options, The Boathouse was closed. Looking forward for things to improve as the vaccines keep on coming and you get back to a Luxury Hotel - not a Hampton Inn... !!!
