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April 2024 by K V.
Very disappointing service. I purchased a pallet of stone on a Saturday and was told Justin would call on Monday to set up a delivery, likely for Tuesday. Justin called on Tuesday to say he couldn't get a driver out until Friday. Scheduled the time for Friday. Two and a half hours after the delivery window ended, I called to inquire on the status. Holly said I wasn't on the schedule for today and deliveries had concluded. She transfered me to Justin who said I had been on the schedule but their previous deliveries took too long. Apparently when he decided he would not follow through on his promise to deliver at the agreed upon time, he decided it was not worth notifying us. I feel disrespected and unvalued as a customer.
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October 2023 by German Shepherd puppies Lebenshunger
As a business we take a great deal of pride in treating people with patience, respect and being there to answer all questions and offer guidance long after the purchase is made. We look for these same attributes when we are making a purchase. When it comes to these same qualities, Granville Stone and Hearth does not disappoint!We decided to put in a new patio and thought it would be fun to do the project ourselves. Although we had never done this type of project before, the folks at Granville made the job a hundred times easier than it could have been. Justin, the store manager, was there for us every step of the way, always taking our phone calls and always happy to offer his expert advice.From the first swipe of our credit card to the last stone laid and beyond, Granville's customer service has been five star. If you have a project, don't think twice about putting your trust in these folks. You won't be disappointed.
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October 2023 by Cory Gross
Great selection of fireplaces and stone plus lots of other great products. Great service.
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August 2023 by marty gillespie
The whole staff was very helpful. They are so knowledgeable about all the different products.. The store displays the stoves, inserts & fireplaces, so you can see and feel the products before you buy. You can definitely see the high quality of the different products.. I have been to many fireplace stores and this one is top notch..
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June 2023 by Richard Placek
Nice place, staff was nice and helpful. A little pricey.
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November 2022 by Susan M.
We bought a Ravelli Pellet stove from this company a few years ago. The service from Granville has been a yearly challenge for us. A few weeks ago, the stove refused to turn off and caught on fire. We were told by Granville that this had also happened to another customer. An estimate from Granville quoted $500.00 to get the stove back into working order. Although we feel this is now a consumer safety concern, we decided since we have $1000.00 worth of pellets sitting outside, to have it repaired for use this winter. We advised Granville of our decision and were told the stove would be picked up and repaired. That was two weeks ago and last night the temperature outside was in the teens. The stove is in our large family room and is the only source of heat for it.
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October 2022 by Xrude7
seller of over priced trash ! my mom is 82 years old . For some reason my family started buying heating units from these guys ; i've always said they are over prices . but ten years ago they would service what they sold . not now !My brother works over 70 hours a week to help support my mom who lives with him . they've have bought many different unit ; the last 4 have been unsafe ! one pellet stove exploded sending glass flying . think it was Irregular they bought a new one ! though my brother cleans it twice a week it stops working about every 90 days and cost them a lot to get it running again . a gas fireplace they bought the pilot light doesn't work right ! and last they bought a cook stove for $6600 ( why i don't know it was the highest they priced ) with in the first few weeks the fire bricks started to move . though my brother has called and text them , it's almost been a year trying to get this stuff fix . Granville Stone & Hearth said that they would replace the bricks , but it will cost a service charge ! I stay sue them ! Al Lowe
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May 2022 by jean
Great selection of building stone. Landscaping, paving stop, and various lawn ornaments
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September 2021 by Chad Eslin
Great advice, great price and they even cut a rock for me!
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August 2021 by Tony Ferguson
Lots of stone and rocks to choose from
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May 2021 by Dan Oleson
If you want quality service do not purchase anything through this store . They will lie to you.
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May 2021 by Aidan LeClair
I spoke with Dalton the other day just to ask a few questions about an upcoming project and I learned so much and then some. Exceptional team and service!
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May 2021 by Noah French
The staff is friendly and helpful. Especially dalton
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April 2021 by Vicci B.
In December we had a propane fireplace insert installed by Granville and were so pleased with the service that a month later made the decision to have a second wood burning insert installed . I contacted Granville via email for a quote and an estimated time for install without response. Another email sent but decided to go to the store same day. Met with a sales person named Dave who seemed totally uninterested and told us that he didn't think the regency was available even though advertised on the web site and other regency dealers. We left...sent a couple of emails to Justin and my husband called an spoke to him. Last time about a month ago with a promise that he would "get back to us" NOTHING! The is not a great representation of good business and buying local. I get more interest and service from Amazon! I am very interested in talking to The owner of this business Ned Jenkins It would seem as though an owner would want to know the lack of interest in our money being spent there. In reading previous reviews I see this as a trend of perhaps having all the business you want
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April 2021 by Victoria George
In December we had a propane fireplace insert installed by Granville and were so pleased with the service that a month later made the decision to have a second wood burning insert installed . I contacted Granville via email for a quote and an estimated time for install without response. Another email sent but decided to go to the store same day. Met with a sales person named Dave who seemed totally uninterested and told us that he didn’t think the regency was available even though advertised on the web site and other regency dealers. We left...sent a couple of emails to Justin and my husband called an spoke to him. Last time about a month ago with a promise that he would “get back to us” NOTHING! The his is not a great representation of good business and buying local. I get more interest and service from Amazon!I am very interested in talking to The owner of this business Ned JenkinsIt would seem as though an owner would want to know the lack of interest in our money being spent there.In reading previous reviews I see this as a trend of perhaps having all the business you want
