-
February 2024 by Deedee Belden
Bought 3 horse models and one had a bad defect. I did contact store by email only to be told to contact Breyer to complain. I expected a refund once returned but to be told to contact manufacturer is terrible service. Will never use again. One star for shipping which was fast. I would recommend buying from a store where they except returns like 99% of them do
-
June 2022 by Bea Ptrs
I cannot give a true review at this time because they are closed. Only open Sundays 10am-3pm. But the model horse in front of the building is very life-like.
-
February 2022 by Elaine Culleton
Just received my first order (a pre-order from January) Loved the handwritten note, and my son enjoyed the poprocks surprise ☺️ Thank you so much!
-
July 2021 by Neb Crilly
What an amazing experience getting to meet the owner of the shop, she opened it just so I could come and see it as I was traveling from CA! Her communication was amazing and her shop gets
-
April 2021 by Gabriel Roca
I paid $49 ($19.80 for the products and $29.23 for the shipping), never received the products and was only refunded $19.80, since the parcel was sent back to Triple Mountain Horse Models because the Spanish postal service (i.e. Correos) never notified me that the parcel had arrived. So, as friendly as they may be, I do not recommend making any purchases at Triple Mountain Horse Models if you are in Spain because they use a shipping method that only guarantees traking up until the moment the packet leaves the US, after that you are left to the good will and practices of Spanish Correos. So, you may end up with a long wait, a sad son/daughter/friend, $29 less in your bank account and no products whatsoever.
-
November 2020 by Bear Alvarez
Purchased 3 catalogs. Fast and Friendly Service. Would Buy From Them Again.
-
September 2020 by Michelle Perez
What a great exoerience. No problems at all and some extra special touches that will definitely make me a repeat customer!
-
August 2020 by Karista Richardson
Easy ordering. Great description of items prior to purchase! Quick shipping. Love the personalized note on the receipt! My daughter was thrilled!
-
January 2020 by Jeremy Bunn
Honest good people to work with, super responsive, great communication.
-
January 2020 by Falon Scyoc
I’ve probably posted a review before but I’ve been with TMM 3 or 4 years I think now and TMM and Eleda who runs it continue to be excellent customer service! I ran into a rough patch recently trying to get my hold herd home and Eleda continued to work with me after holding my herd for a very long time. Once I finally was able to get them home, The addresses got mixed up as I didn’t double check it was my new address as I had moved and Eleda also helped in trying to reroute my package. In addition, the hold herd program is awesome cause you can buy a bunch of models and pay shipping for them all rather than one at a time or so and the pony points program is great too! I highly recommend and speak very highly of Eleda and TMM! Continues to be the best customer service I have ever got from anywhere model and non-model related!
-
December 2019 by Amy Hess
She loves the Brabant and she likes the sweet horse from her grab bag. She named the Brabant Chestnut! Thanks so much for welcoming us just after closing. She is ready to put up her first Freedom series horse in her room!
-
November 2019 by Anni Koziol
They are amazing and treat you like family. I recommend them 100%
-
October 2019 by Scott Pinette
Highly recommended keep up the good work
-
August 2019 by Michelle Arthur
Great experience! Literally a collectors heaven!!!!!
-
July 2019 by Della Brown
Outstanding customer service, fast shipping and a great rewards program! TMMH has a fantastic selection of horses and new ones are always put up every Friday night.