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“I've been a member for almost 20 years when my parents had me open an account as a little kid. I hadn't dealt with the Venture Way branch much, but went in for my first car loan. Will in lending walked me through the whole process and took the weight off my shoulders. He helped make my first car purchase a breeze. Thanks!”
“Being a repeat customer now, I must say Danielle Hewes has assisted with my banking and financing on more than one occasion. She is always prompt, professional and personable! She goes above and beyond to make sure all your needs are taken care of and you can feel at ease knowing “your” best interests are her number one priority! Highly recommend Danielle for banking assistance and loans!”
“I absolutely love Maine Savings Bank!! The people who work here go above and beyond customer service. I have had the pleasure of recently working with Lexi (the assistant branch manager) and she has made me feel just like family. The people who work here genuinely care about the people who live right here in Maine. It is their pleasure to help folks save money and get loans no matter the circumstances! I have never seen such great service and care for the people. Thank you for everything you do Maine Savings Team!!”
“Don't use the atm in the lobby, It'll rob you blind and you'll be fighting to get your money back. Currently trying to get $250 back and it's been 3 days.Edit: the staff here has been nothing but professional in ensuring I get my money it now falls on my bank and it is no longer on their end I was angry an irrational in my previous review and I do apologize”
“In a world where mediocrity (or worse) is the common place, my experience with Bangor Savings Bank has been unbelievable. I feel incredibly honored and relieved to be working with these professionals, across multiple branches. They are all local, they are all engaged, they will give it to you straight because they don’t want you to fail. Bangor Savings Bank will admit when their products are not the most competitive, too. I so much appreciate it. Bangor Savings Bank, in my view, is real deal.”
“I've literally gone through Katahdin Trust Company from the time I opened up my VERY FIRST BANK ACCOUNT EVER back in 1990çs and STILL NOW USING SAME COMPANY BUT NOW THROUGH my PERSONAL FAVORITE, MY PRIMARY LOCATION THAT I ALWAYS USE EVERY TIME,THE BROADWAY LOCATION... IN BANGOR .KEEP UP YOUR GREAT WORK...”
“just dropped in for the ATM today, but I have used virtually all the services offered. The online banking has been developing for several years. Key seems to be doing it right.”
“Wow the option to not allow overdraft just saved me big because I forgot to move $200 from one account to the other before using my card and the card was declined instead of generating me an outrageous overdraft. So yay no overdraft.”
“I was really happy with the customer service we received from Michelle and Cassidy. The entire branch seemed friendly, helpful, and professional. We are glad we choose Bangor Savings!”
“I WISH TO THANK TINA VERRY MUCH FOR HER EXTENDED EFERTETS IN DEALING WITH THE MANAGER TO GET MY ISSUE CLEARED UP SUCCESFULLY I VERY MUCH APRECIATE THE TWO OFF YOURS HARD WORK AND DEDICATION TO THE SERVICE OF YOUR CUSTOMERS. SINCERLY ROBERT H, BLAST THIS IS WHY I HAVE BEEN A DEDACATED MEMBER OF YOUR BANK SINCE 2010”
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“Update NOV 2023I'm upping the score for 2 reasons. #1 It's been about 12 months with no issues, #2 One of the managers contacted me to apologize. He informed me that their staff had not received adequate training on the Truth in Lending Act and, they were taking steps to do better going forward. I actually really appreciated that they were willing to admit fault in this incident and display a genuine effort to improve.Original PostIf you are looking for a mortgage, I would stay far away from Bangor Savings.They were always unprepared, and getting closing disclosures from them was like pulling teeth. On multiple occasions they forced me to sign incorrect documents. After almost daily phone calls, I finally received the correct documents the day before closing.Loan servicing is not much better. The portal provides very little information and since I don’t bank with Bangor Savings, there are no options to pay my mortgage online. My only option to make or change payments is through a 15-20 minute online chat.”