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January 2024 by Cj
They damaged my wheel while changing my tire. Brought the truck back to show them and the service manager James Lafountain called me a liar and said I was trying to scam them for a 350 dollar wheel. Absolutely the worst customer service I’ve ever experienced.
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December 2023 by Michael Garand
Just needed basic oil change and rotation. Price was very reasonable, dropping off and picking up was very easy. Shop was immaculate too btw.
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February 2023 by Brad M.
I have used the Augusta Dealership a few times now for oil changes on my 2021 F250. They have been great with the oil changes. Service Advisors Ken and Walt were easy and nice to talk to. On my last oil change visit, I had an issue with my wind shield wipers. I asked them to investigate and fix them. They needed a part and assured me it would be in the next day and only take an hour. The next day, I waited for the call until I called them at noon. They had to make calls and find the part. I had to reschedule the appointment for a few weeks later. On the 3rd visit in less than a month, I asked to talk to the service manager, James Lafountian. Mr. Lafountian didn't want to take the time out of his busy day and meet a consumer. Mr. Lafountian showed zero respect and could care less about people. I have spent just under $1000 this MONTH and just wanted a few minutes of his time. Mr. Lafountian came to the waiting area and wouldn't see me in his office. Mr. Lafountian was rude, hostile, disrespectful, and angry that I even asked to see him. Mr. Lafountian said he didn't want to talk about my experience or even get to know me and my situation. I would like to say Ken and Walt have always made me feel welcome and have been very helpful. Looking through the reviews, I am not the 1st to have a negative interaction with Mr. Lafountian. At a quick glance, I have found at least 3 negative reviews about Mr. Lafountian.From your own website you say "Customer satisfaction is our top priority, and we show this on the sales floor and in our service department.". Mr. Lafountian failed to meet that standard today. Also, from your website, "Work hard to ensure customer satisfaction at every opportunity...". Mr. Lafountian failed to read that as well. "At Quirk Ford of Augusta, we're dedicated to earning your business again and again.". Unfortunately, this experience has left me looking for another service center.
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July 2022 by Katelyn F.
Absolutely terrible service, "fixed" the initial problem but another problem accorded afterwards.. that they wouldn't cover the cost of (of course) & aren't going to fix. Completely untrustworthy. On top of that it's a very expensive place to get serviced. They left me stranded with a car that was unsafe to drive knowing I live an hour away. They closed and left me crying in my car..When you pay 3k for an electric motor and they don't check the battery (that the motor runs off of or test drive the car afterwards) and they make you buy a new battery and have you put it in...what a joke.Also this man sat on my car knowing I was in it. Said gross remarks to me. I told the employees what happened & they thought it was funny. Had to tell them to say something to him...
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May 2022 by Tyler Backus
I have had my truck serviced here a number of times and it always turns out great. Their prices are also really competitive including when comparing to chain or independent shops. At their prices, and the backing of the work, there really is no point going to other shops.
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May 2022 by Mitch FENDERSON
I paid 125 dollars to have a key programed. It is a 20 minute job at best. And they charged me for an hour labor. Never ever going back and I'm selling my Ford!!!
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May 2022 by Malcolm Rouse
Great work!
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April 2021 by Kshanti G.
This place is the worst! We ordered a simple part for our car (rain deflectors) and they cannot find the part to install. The order never happened and the person that made the order two days ago doesn't "recall" doing it.
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January 2021 by Kile H.
I called up and asked if a truck was available and they said it was so on my way down I called again to make sure it was still there and they said it was. When I showed up they said it was sold. Than I told them I already called twice to make sure it was available. And I got a "how are we supposed to know it was sold " so they waisted a 2 hour drive and they were rude and tried to justify how they didn't know it was sold. Don't waist your time.
