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October 2023 by Jennifer Rothgeb
The moose tour with Tony was fantastic! Tony was an exceptional guide. He was knowledgeable, and fun. We had an amazing time and saw a moose. 10/10 would recommend, worth every penny!
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October 2023 by chamila kuruppuarachi
Best customer service ever. We rented ATV s and kayaks. Staff was super friendly, we were bit late to return but no complaints at all. They gave us trail maps and tips as we were first timers as ATV rides. Price was same as online rentals.They also gave us extra life vests with Kayak as we had kids who took turns with us.Thank you for let us enjoy our vacation and make it memorable. Will definitely go again if we are around
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October 2023 by Susan Lautt
We went out on an early Moose land tour sunday with Brandon. Although we were unlucky seeing moose with the heavy morning fog we were very lucky having Brandon as our guide. He was extremely knowledgeable about the area , the Moose and their behaviors and all the wildlife . We will definitely try it again next vacation
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August 2023 by Carol Perry
Wanted a nice little get away so we rented an ATV for a day to hit the trails. What an awesome day it was! Smooth easy process thanks to these guys!
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August 2023 by Rebecca Humphrey
We used Northwoods Outfitters to rent ATV’s, had a great experience. Unfortunately, our ATV got stuck in the mud due to a ton of recent rain. Jason attempted to rescue us, however it was really stuck. He gave us another ATV to continue to enjoy the day. He had a great attitude, and responded quickly to us in the woods. We’ll definitely book ATV’s with them again. Added bonus: great iced coffee at the store!!
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June 2023 by Steven K
I was with the person who rented the canoes over the phone. It was clearly explained on the phone when we rented the canoe the purpose was for fishing for three people. When we got to the store the employee specifically stated that she does not recommend using a single canoe for fishing due to fishing lines. This made complete sense. With no options left we asked to refund our money. We were aware of the policy, but this business didn’t listen to our original ask, and we felt they simply wanted to rent a canoe. More troublesome is that once the (helpful) employee explained why 3 in a canoe wouldn’t work, she said she would refund my brother in laws money. However only after we purchased $100 of gear to offset the refund we were told that she wasn’t able to refund because she didn’t have authority.More troubling than this is the owners response stating our real reason was we wanted a motorboat. This is simply not true, we already have a motorboat. We did change our mind, at the recommendation of your employee. Which (again) made perfect sense.I urge the owner to empower his employees. They didn’t want to lead us astray. This in turn keeps positive reviews coming in. The owner however, seemed more interested in the running up the sales quota. A bit disappointing.
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June 2023 by Jennifer Schumann
On 6-16 2023 I rented a canoe by phone for a fishing experience for three people. Their website showed it was $40.00, but I learned it was $65.00. I arrived at the outfitter to get life vests and after speaking with an employee it was decided that three people fishing from a canoe was not wise. I asked to cancel the reservation. They said that they could probably work something out. I said that I would be buying a lot of fishing tackle from their store. After purchasing over $100 in tackle we were told sorry we can't cancel the canoe rental, but if someone else rents one we will cancel. That apparently never happened. So I rented a canoe and never even saw it and a refund was refused. Fair/good business? I don't think so. The truth is your worker told me that fishing three in a canoe was unwise. We did have a pontoon rented, but we were unsuccessful fishing the large Moosehead Lake that we were on and thought we'd have better luck on Pronge Lake so my nephew could catch a fish. This was thoroughly explained. I think your way of treating people is much desired. We will let others reading decide.
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June 2023 by Marjolein D
Stayed here for 3 nights during our trip of Maine and it's my favorite place of our whole trip! The rustic barn apartment was beautiful and spacious and Pat and Mike were so friendly! Even though we only saw 1 moose on our sunrise moose spotting trip with Steve, it was not for want of trying. And the canoe trip was beautiful nonetheless. Fishing with Greg was both peaceful and exiting, as we managed to catch two lake trouts and saw a bald eagle! Greg also had some great recommendations for where to go in town, so we had fun that night as well in the Stress free moose. The highlight of our stay was the ATV drive, where we got to explore the area in yet another different way (after the hikes we already did). All in all, great place to stay with amazing activities and friendly people. I definitely want to visit again!
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June 2023 by Cynthia Copeland
Booked a Moose Safari with Steve our guide. We actually saw 5 Moose and Steve definitely knows how and where to find them. All of the staff is very friendly and knowledgeable about the area and other places to visit. This was my 2nd time and definitely will be back to visit again from Florida.
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June 2023 by Deborah Shock
Steve was a great Moose spotter. We found 5 total on our trip to the deep woods. Most friendly staff and informed about the area. Beautiful area and creatures to see out in the wild.
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April 2023 by Natalie Bergstresser
We scheduled the daily moose tour. Everyone was especially kind and went above and beyond to give us a great experience. Instead of 3 hours, we were given an additional hour to our tour. Tim was exceptionally knowledgeable of all things outdoors in Maine. We will definitely return.
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March 2023 by David S.
Unforgettable experience! Brandon was an amazing guide and got us immediately on the fish for ice fishing when the locals all got skunked! Great personality and wish we could bring him with us! Steve was a great guide for the snowmobile tour. Jason at Northern Outfitters made the scheduling effortless. Everyone at there was super nice and thoughtful. Nice and clean and we'll taken care of equipment- hope to go back soon!
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March 2023 by Lisa Luckett
Unreasonable owner. After 8 years of multiple friend groups renting sleds from Northwoods, we couldn't get any help with 1 accidental double booking. Northwoods' owner would not budge, was crass and argumentative. Our business isn't wanted or needed. However, the employees are super nice and understanding and genuinely wanted to work with us. All future business will be going to Moosehead Sled Repair & Rental! Moosehead was flexible and helped one of our guys with a helmet repair and we didn't even rent from them.
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March 2023 by cjs495
Was up at Moosehead (Northwoods Outfitters) 2 summers ago, had great fishing experience, but with such negative reviews thinking twice about it
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March 2023 by 831nikkip
I only wish I could give Northwood Outfitters zero stars because even one is more than they deserve. The owner is extremely disrespectful to his costumers and makes no attempt to be polite or cordial. I’ve never dealt with such unprofessionalism by an owner of an establishment. When I realized that the condescension and lack of any regard for his customers was coming directly from the owner of the shop, I decided to never give this place another penny of business. The employee we dealt with on the other hand was excellent and I only hope he realizes he doesn’t need to work for someone that awful and finds a new job! If you rent from these guys, rent at your own risk and pray you don’t have any issues. Also know you’re supporting a terrible business owner and human being! Plenty of other shops in the area worthy of your business!
