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March 2024 by Laurence L.
Straight shooters. Clear and informative. Clear and informative. I repeat - clear and informative!
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June 2023 by TINA Bowlin
We needed a new sofa and after searching four Bangor area stores we finally found exactly what we wanted at Tuffy Bear. From our sales man to the delivery men, and everything in between, all I can say is PERFECT! We love the sofa and the customer service was great. Everything went off without a hitch, which is rare these days. Thank you Tuffy Bear!
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August 2022 by Richard Passantino
A few years back I ordered two Lazy Boy recliners. Shortly after the warranty expired one of the chairs would not recline properly on the foot rest. I was told I can bring the chair in for repair and it would cost $80.00. This was during the colder, icy season here in Maine and I am handicapped with problems with my back, hip and knee but I managed to drive the 1.5 hours to Tuff Bear. I was told that the fabric would have to be removed and that it was a big process. Tuffy Bear also said they would call me when it was done. I never received a call after months. Then, one day I receive a call from Andy the service manager saying my chair was there for 2.5 months and it is ready for P/U. He said the lady in front called and left a message. Now.... I have a private line, an answering machine and voice mail with Spectrum, so the call would have came through. Very rude office person and did not care about whether she called or not. I believe she misdialed an got a different number than mine.The fabrics on both chairs are defective and LazyBoy is not the same company as it was in the past. To make things even worse the other Lazy chair had the same problem a month later. I flipped the chair over and it needed a small bolt, washer and nut that I had in my garage...(if I did not have in garage it would have cost 42 cents at Viking Lumber) and I repaired the chair in less than 5 minutes. Not too bad for a disabled veteran. It makes me wonder if LazyBoy knew of this problem since it happened on both chairs. Shame on Tuffy Bear to mislead and take me for $80.00.BEWARE of TUFFY BEAR FURNITURE and LAZY BOY!!!!
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August 2022 by Grace Scott
Reasonable prices. Excellent customer service. Fast delivery.
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July 2022 by Richard P.
A few years back I ordered two Lazy Boy recliners. Shortly after the warranty expired one of the chairs would not recline properly on the foot rest. I was told I can bring the chair in for repair and it would cost $80.00. This was during the colder, icy season here in Maine and I am handicapped with problems with my back, hip and knee but I managed to drive the 1.5 hours to Tuff Bear. I was told that the fabric would have to be removed and that it was a big process. Tuffy Bear also said they would call me when it was done. I never received a call after months. Then, one day I receive a call from Andy the service manager saying my chair was there for 2.5 months and it is ready for P/U. He said the lady in front called and left a message. Now I have a private line, an answering machine and voice mail with Spectrum so the call would have got through. Very rude office person and did not care about whether she called or not. I believe she dialed a different number than mine. To make thing worse both fabrics on both chairs are defective and LazyBoy is not the same company as it was in the past. To make things even worse the other Lazy chair had the same problem a month later. I flipped the chair over and it needed a small bolt washer and nut that I had in my garage...(if I did not have in garage it would have cost 42 cents at Viking Lumber) and I repaired the chair in less than 5 minutes. Not too bad for a disabled veteran. It makes me wonder if LazyBoy knew of this problem since it happened on both chairs. Shame on Tuffy Bear to mislead and take me for $80.00. BEWARE of TUFFY BEAR FURNITURE and LAZY BOY!!!!
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May 2022 by Janis F.
I was extremely disappointed in looking for a living room set a few weeks ago!.... The prices were the highest around !... the sale person I had was absolutely horrible!... not sure what the hell is going on at tuffy bear but it use to be my first choice and I went to competition and spent three grand on new furniture!...
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October 2021 by Terry Mcclain
Been searching for some furniture. I must go & see for myself
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September 2021 by Amanda
Bought a large and heavy sectional not even a year ago it keeps coming apart! I have a warranty on it to fix and also clean any spots of stains called today guy was completely ignorant making it sound like it’s MY fault the couch is coming apart? Also when you sold me it you did say there was a cleaning service to clean it….. woman on the phone said she had no idea what I was talking about…. Time to find my paperwork!
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September 2021 by Brian Fearon
Ordered a couch in January, estimated to be ready by June, July at the latest. It's now September and they don't make effort to update without being reminded by the customer. It's been allegedly shipping since the end of July. I understand delays because of the pandemic, it shouldn't prevent you from communicating with the customer. Held hostage with a restocking fee with an ever changing promised date and no way out.
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May 2021 by Becky Noyes
A nice furniture store with all your basic needs and a helpful staff to help you find what you're looking for! They didn't quite have exactly what we were looking for upon our last visit, but then again, we weren't 100% sure exactly what we wanted either. We'll be back again!
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March 2021 by Jan Chase
Nice furniture at reasonable prices
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December 2020 by Eadd9000
Lobster rolls the best i ever had!
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November 2020 by Kelly Rider
Amazing deals
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November 2020 by Bethany Elfaham
Excellent customer service and an awesome selection of furniture! We will definitely be back.
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September 2020 by Larry Rocha
Awesome ? the owner, Shawn, is truly awesome! We had issues with our leather couches and he went above and beyond (to say the least) to make things right and make sure we were happy! Absolutely recommend! Their customer service is unsurpassed; a rarity anymore!
