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June 2024 by Steve Rogers
Had two appointments with them made over the phone while driving. Asked if they would send reminders day before and was told yes. No reminders were sent. Was told the opened at 10 and that is what their website shows so knowing I made the appts for the morning at my doctor's request I showed up at 945 for both. The first one was at 1030 so no big issue but the second one was at 930 two weeks later. When I told the tech that I didn't get a reminder and was told by them that opened at, she basically said they just started opening at 930 last week. She said that I missed it and there was nothing she could do. I was the only person there and waited another 15 minutes to see if he 10 o'clock would show. He did not but she still wouldn't take my blood and just sat there doing nothing. She said they texted my home phone which I don't have and never had the number they listed are code 000 which I'm fairly certain doesn't exist. They had my cell but never texted it despite getting failed to send messages on the home phone listed. I asked her to remove the false number and she said I'd have to call their answering/appointment service. I call the appointment service and they said it is the lab that gives them the contact info. Horrible service. Go anywhere else if you can.
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July 2023 by Tony Stanley (Thor)
1) Closed on Monday despite the hours saying it’s open. One wasted trip.2) Lost internet service and couldn’t restore it while I was there. Second wasted trip.3) This location is by appointment only even though nothing here says that. Third wasted trip.If you value your time, then at least you now have the information you need learned at the cost of my time.
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May 2023 by Cody Lounder
Our 4 year old son needed a blood draw today. He was understandably scared, crying, etc. The phlebotomist we saw was incredible. Calm, comforting and quick. Got his tiny vein on the first try and we were in and out in just a few minutes.
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March 2023 by Ben Schulz
I have to agree with the other 5 star ratings. Emily, the new phlebotomist, is amazing. She's very professional, welcoming, competent and efficient. It was a great experience.It is a bit frustrating that there is no more walk in option and that you have to wear a mask. However, it was so easy to make my appointment online and they provide masks once you're there.
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February 2023 by Jackie Downing
So I went to this Nordics lab thinking I could just walk in but you can't It's appointment only and I was disappointed that there's no information mentioning that on the website, Right under its name and address would be a good place, because I checked before I went. The woman there was perfectly lovely and offered to try and fit me in another gentleman in but she didn't know when and we are both doing fasting bloods ?
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February 2023 by Scot St Hilaire
Freeport medical in same building ordered labs. I said but it states no labs without appointments. The Dr said no they will take you right away. Waited 20 minutes for the tech to come out abd ask me if I had an appointment. I explained the Dr had just ordered labs from freeport medical sane building. She explained I needed an appointment in a very rude manner. Than took a lady that just walked through the door. I walked out.This service was placed here to assist Dr Knighton in his practice. Not to just provide outside services. I travel 40 minutes to see this doctor. I am not going to make an appointment than travel back for lab tests. This lab has always been great until a little over a year ago. Things changed. I would not recommend this lab at all. Unfortunately the alternatives are to far and inconvenient. Thus the tests will not be completed unless I change doctors and that may have to happen.
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February 2023 by Jessica Higgins
The new phlebotomist is an absolute GEM! She was friendly, welcoming, and very helpful. This was my first time not even feeling a blood draw too - Nordx, don't let this one go, she's amazing! I specifically chose this location because it was by appointment only (I really don't have time to sit around and wait at a walk in clinic) and for it's convenience to work. This is now my new go-to location for lab work - it was quiet, clean and easy to find!
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February 2023 by E
I was lucky to walk in versus scheduling an appointment since I live 25 miles away. Young lady was efficient but could have been a bit more welcoming.
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February 2022 by Dirk Kokmeyer
The phlebotomist did not show up for work and therefore I had to leave. There is no receptionist at this facility and none of the patients were notified of this. Very poor service.
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February 2022 by philip docherty
The staff here are rude and condescending. Go elsewhere.
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February 2022 by Lynn Shea
Very rude employee. Not helpful at all.
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July 2021 by Tom Fry
I have visited Nordx twice and had a great experience both times Vicky is wonderful, and stuck me before I could ouch. I highly recommend this place. True care, and concern from Vicky. I will never go anywhere else for treatment that is offered!
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July 2020 by Story Landis
Excellent service. I made an appointment by phone for blood tests, arrived a bit early, waited in the car until the phlebotomist called for me to come in, got the blood drawn painlessly and was finished within 15 minutes.
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July 2020 by Leigh-Ashley Milne
Couldn't call ahead and make an appointment. Tried multiple times. Have a small unventillated waiting room. Takes a long time to get blood work drawn. I suggest letting people make appointments.
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July 2020 by robert richter
I will never go back to this Lab. They are slow and Rude.
