“I would really like to note the exceptional customer service at the store. We had a lot of Carter stuff that had been sent to us in the mail that didn’t fit our son and everyone in the store helped us go through it and exchange the items. This was not a normal exchange experience. Multiple staff members help us go through the items and switch the sizes out and order what we couldn’t find online. Then when we were looking for specific items in the store, multiple staff members also walked us around and pointed us in the right direction to find everything that we needed. We left the store and the next day, discovered that we thought an item had been left behind accidentally, and the store manager personally called us back and helped us locate the item. Everyone in the store was incredibly friendly, knowledgeable, and so helpful. It’s very rare these days to find great customer service, and the fact that every single person in the store was wonderful and on the ball was really refreshing and made it a lovely experience to go to the store”
10AM - 6PM
58 Main St, Freeport“Lisa was very helpful when I visited and she went above and beyond in terms of helping me. The selection is excellent and the prices very reasonable. Well worth a visit.”
10AM - 7PM
35 Main St, Freeport“FantasticThe staff are very friendly and helpful ? and they went above and beyond to help me out when I was there this week ?I shop at the Gap outlet store all the time, because of the friendly atmosphere and staff ?☺️??????? ??”
“The Old Navy Outlet store has been really hit or miss for me in the past. I stopped by recently because I hadn't been in a while and just wanted to browse. Two things of note immediately: 1) is there ANY organization to this store?, because it sure doesn't seem like it, and... 2) it had a real post-Black Friday feel to it with clothing and accessories discarded in piles everywhere. I don't blame the staff for that necessarily, as I watched loads of customers literally abandoned piles of stuff wherever they wanted when they realized, I guess, they didn't actually want to buy them. Also, another reviewer mentioned the lack of staff at the Fitting Rooms; this actually felt very normal (at least it is in other parts of the world from what I've experienced) , so I appreciated just being able to help myself to a room whenever I wanted (...granted, they were also messy with customer's deserted stuff). In the end, on this particular occasion, I left with two items: a very cute, white sweater with golden sparkly thread AND a fantastic little black dress. Pricetag? Under $50. And the person at the cash register was SO friendly and engaging; she gave me an enormous brown paper bag for free when she saw I had been toting around all my Kitchen Store Outlet stuff in my arms. I don't know that I'm rushing back here anytime soon, but if I'm in the area and I've got the time to explore, I'd come back to see what gems might find me! But I wouldn't come back intentionally looking for a specific item.”
“I have come in a few times to grab stuff for my kids and always find more than I’m looking for! Everything is nicely marked and they have everything you could possibly need/want! Highly recommend coming here to shop as well as to consign!”