NorDx

Most Recent Comments

• March 2024 by Katie Larsen
  The worst service. Waiting over 1.5 hrs a long with many others.
• February 2024 by Jill Smith
  I get my blood drawn regularly. I used to enjoy coming to this location for a quick and efficient experience. The last few times I’ve come here I’ve had to wait over a hour (I’m almost at 90 mins today). There seems to be a high degree of inefficiency at this location. People are back for up to 10 minutes at a time. I’m not understanding why it takes so long here. I’ll be asking my doctor to send my lab requests elsewhere next time.Be prepared to wait for a long time if you choose to come here.
• November 2023 by Tim Doughty
  Conveniently located right off the highway. Plenty of parking. Nice friendly staff. No pain at all, they know what they are doing because they do a boat load of blood draws.Recommend that you make an appointment. If you do, when you arrive you will find a bunch of folks waiting and you will think you've been duped...however, you don't have to take a number as they will come out and call for you and you won't have to wait for everyone else. Having the appointment will save you a lot of aggravation and a very long wait. Depending on the lab and the time of day, I've seen an estimated wait of over two hours at the Falmouth unit in the morning, Freeport is a little better, Scarborough seems to always have a long wait, not sure of the other locations.The staff is always pretty friendly, even though with the volume of blood draws it can seem a bit like an assembly line, but that's just the way it is.Your results will be ready in 2-3 days and here's where I dislike the service...You can't get the results. They don't upload them to the patient portal for some reason. I have called and asked them to do so, but they won't do it. So if you want to see the results of the blood test you paid for then you have to make another appointment and go back to the lab just to get a hard copy of the results, and the next appointment might be days away. Now they do send the results to your doctor, and I guess you could go to your doctors office and ask them for your results, but the whole thing kind of tic's me off. I pay for the test, but I have to jump through additional hoops just to get the results. Why they refuse to upload the results to the patient portal/gateway is beyond me. All of my other test results are on the portal, but not the blood tests...It dumbfounds me as to the logic. They are part of the Maine Health system, but they just don't communicate with their own. So I can't give them more than 2 stars as this is a service that needs to improve administratively. The part where they draw the blood is fine, with an appointment, but how they handle the results certainly needs improvement.
• July 2019 by Matthee H.
  Be there when they open and make sure you have fasted before hand. Only water. When you enter grab a number sign the paper. They will call you up. When you get up go over with your insurance card ready. Semi Small waiting room. It's a pretty quick process all in all though. The staff are nice enough.