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11AM - 7PM
206 US-1, Falmouth
Mobile Phones
“While I was unable to buy a replacement Samsung phone for my dead phone (simply put, no product in store) a young woman did try her best to help me. An "A" for effort.
Not her fault you didn't have one of the two most popular brands available. That last part represents managerial stupidity. I wound up spending $802 elsewhere an hour later.”
“My experience at ZAGG was exceptional today, and always is. The staff are great at what they do, it takes almost no time at all, and the interactions are always pleasant!”
“Went to Zagg at the Maine mall today. The person who helped me was friendly and kind… let me know that they won’t be making this screen saver for the 8 plus too much longer which I had no idea about. But he informed me they have a machine that could make one for my phone when the time comes. Super nice and did a great job!”
11AM - 7PM
3 Somerset St, Portland
Mobile Phones
“James is an amazing sales representative. His customer service skills went well beyond my expectations. I went in with a sim card issue on my iPhone 13 and left with an iPhone 15 pro max and a new iPad. James gave me the best advice and explained all of my options clearly. My boyfriend and I spent a few hours at Verizon on a Saturday, which doesn’t sound like fun, but James made it a friendly, and welcoming experience. I got two brand new devices and my bill went down! James was great to chat with as well. He even made me some coffee during my visit! I have never felt more well informed and confident in my cell phone carrier than I did at yesterday’s visit. Thank you so much James, we will definitely be back!”
“Andrew stayed with me till the very end.... He was very good at answering questions..... He even stayed with me when his shift was over...
Verizon is very lucky to have him”
“I came in at the end of the day and there was a bit of a technical snafu with getting what I needed done but Sean and his associate were awesome, patient and very helpful. Much appreciated!”
“10/10, would recommend. Great service, great team.
Decided to switch to T-Mobile based on an informal poll of my neighbors. After years of abuse from Fi and Mint, T-Mobile is such a breath of fresh air!
I love that if someone calls me, with T-Mobile my phone rings. Then I can answer the call and talk to the person. I can also call other people, who then comment on how much better I sound now. I can also send and receive texts in real time. Real time! I actually have to silence my phone at work now.
Sure, this is the bare minimum. But I'm paying for the bare minimum. I want the bare minimum. I'm now, for the first time in my life, getting what I want and am paying for in terms of a cell service plan.
And on that point, the team was really great. They did what they're probably supposed to do and made sure I knew about the higher-tier plans, but I never felt like I was being upsold or pressured to commit to more than I was prepared to. If someone from T-Mobile corporate see this, THAT'S A GREAT THING. In fact, please rework your app so that it's a little less full of your own ads and innocuous-looking sliders to enable new features that also result in an upcharge. Also, please fix the microsites for your authorized retailers so that they show all the different plans available, not just the most expensive ones. I wouldn't have known the right plan for me even existed but for word of mouth.
A huge thanks to Bobby and Adrienne for helping me through the process of switching. Their kindness, attention to detail, and systems knowledge made for a quick, painless, one-stop solution to a pretty big issue in my life. I don't expect it anytime soon, but if I have a problem with my phone or service down the line I'm totally confident that the team at this store will help me out.”
“Carter Brainerd from the Maine Mall store in Portland, Maine assisted us moving 11 lines from Verizon to AT&T. Carter's service was outstanding in every way. He was very patient and explained everything in great detail. Carter even summarized our visit in detail before we left the store in great detail. Carter provided best in class customer service. 10 out of 10 in customer service quality. Thank you, Carter for your professionalism and kindness.”
“I was greeted as I entered the store and was helped immediately.
The representative seemed very knowledgeable regarding the problem and fixed it within five minutes. Excellent customer service.
As a comparison, I waited for well over an hour recently for an equipment pickup that lasted five minutes once I got to the counter. Terrible.”
“Our associate Ryan was so very helpful, despite a terrible flaw in the AT&T system that was not allowing for processing of a new phone upgrade. He was so patient, has exceptional customer service skills and made sure we left satisfied with adding an additional line and device to our plan. He was personable and made us feel welcome despite the hiccups I usually find in a wireless store when making a large change. Kudos to Ryan, he’s a genuine and considerate employee.”
“Coming into the store not knowing for sure what I was doing and how to get a new phone set up, Lydia patiently explained everything more than once to us and we're now good to go! We are happy customers and we will recommend US Cellular to our friends and will come back again when it's time for a new phone! Thanks Lydia you made our day !”
“THIS IS THE BEST PHONE STORE IN THE WORLD, AND POSSIBLY BEYOND!!!!! “JOHN PAUL” IS THE EYE PHONE WIZARD!!!! SOOOOooo MUCH BETTER THAN WAITING FOR AN UNKNOWLEDGEABLE WIZ KID @THE MALL!!!!!!!! THE ABSOLUTE BEST PHONE STORE TO DO BUSINESS WITH, AND THE BEST PRICES TOO!!!! IF YOU’RE A “PIRATE”, ,,, GO SEE “JOHN PAUL” AND TELL HIM YOU NEED A NEW EYEEEEeeeeeeeee PHONE!!!”
“This place always has the best customer service I came in with my phone to get it fixed which was not easy because it’s not a common problem and victor was able to fix it he kept trying and trying until he got it he could of just told me it was junk and I Would of belived him but he got it fixed great customer service. And it was a little past 8pm and he probably could have just closed the store down and go home but instead he fixed my problem. Thanks Victor.”
“Mike the sales manager went above and beyond for me. I was very far away from home and shattered my screen. Luckily, this man stayed a few extra minutes and helped me out on my ride home. VERY thankful for this, and kindness like that does not go un-noticed. Will be back to this location simply for the great customer service. Thank you, Mike.”
“I consistently have a very good experience with the staff located at the Running Hill Rd., South Portland, Maine location near target. If you have any issue, call them Directly. Thank you all for your continued help and your honest approach. I appreciate you.”
“Jacob was very helpful in the upgrading to new phones process. It was easy and he explained everything in great detail and made the process simple. We will definitely be going back with any and all inquires.”
“I went into the Westbrook Maine store at 4pm on Thursday Dec. 29th 2022. I went in to upgrade my phone and Seth was who worked with me. We ran into… some issues…to say the least with the phone I picked and Seth was very polite and very professional in how he handled the situation. Seth has a very soft and calming voice and when things are going wrong it’s nice to hear. Seth was there on his day off and with the problems we had he was there well after close working to get me into my new phone.While Seth was waiting for new phone to update he talked to me like a friend and not just a customer and it made waiting much easier!Seth went above and beyond when he didn’t have to and it was much appreciated! Thank you for everything again Seth…I hope you see this!Also, Kevin stayed with us and was very helpful throughout this process too.-Amanda”
“Rowan, Michael and Gabe were noligable and awesome to work with. Had a few issues/holdups with my new phone purchase, they worked really hard to make sure everything was correct and taken care of before I left today. I also had to bring my dog in because it was too hot for him to be in the car. Nice crew, would absolutely recommend working with them again!”
“Went In to get used prices for a co-worker on a switch and get some PlayStation stuff. The staff working tonight was super amazing, knowledgeable, cared, and very attentive to everyone in the store! They went above and beyond. Thank you so much!”
11AM - 6PM
11 Main St, Westbrook
Mobile Phones
“This service center has gotten better people are great to talk to about anything pretty knowledgeable on the equipment and service and are always willing to help very quickly Don't try to sell you anything you don't need it's definitely gotten better”
“Metro by T-MobileGreat store, I get a Hotspot service, very helpful for my needs. I was having some issues, and I went to the store and I get the best costumer service for the team, they fixed my issue and now I have good internet service. Yey. Thank yo Alex and don't remember the name of the female that was there this morning/noon. Great job!!!!”
“Went into the Maine Mall Apple Store just to ask questions about phones and MacBooks, not to purchase. Charles was very helpful and not pushy at all. He answered my questions and gave me all the time I needed even though I told him I wasn’t ready to buy. I have previously purchased through this store and never had a bad experience.”
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“Landon at the falmouth location today helped me switch from my super old phone to a new 15 pro! took a while to move everything over and he was very sweet and patient. good conversationalist !”