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August 2024 by Michael Mastroserio
Always a pleasure, no fuss or hassle , very professional ? ?
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June 2024 by Sarah Gredlics
Worst service detail goes to UPS Ellsworth Maine my package was set for delivery todua at 5am 5AM and it’s 7pm same day AND NOT ONE PACKAGE HAS SHOWN UP I want a full refund on my order this is ridiculous if you can’t follow the delivery time maybe not set one and leave customers waiting and disappointed I’ve been waiting WEEKS for my package and yall can’t deliver it on time wow UPS WAY TO GO (slow pathetic clap)
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May 2024 by Lorraine Whitney
Friendly people and very efficient
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May 2024 by Jesse Pierce
They're professional and polite. The reason I gave an 8 is because there's usually a line of people waiting to be served.
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December 2023 by Carolyn Ball
Each December I have photo calendars made for me to be presents. It is a lot of work since I individualize many of them. I do about 20. The price is much more reasonable than other locations and you don’t have to send away for service
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December 2023 by U Myrob
This place excels at one thing: consistently providing the worst service ever.The least helpful, most unfriendly, and rudest staff of any UPS store from AZ to MN to ME to FL. Avoid if possible or you'll probably regret it later.
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December 2023 by Lawrence Carroll
I’ve always had good experiences at this store when i have stayed near Ellsworth. The staff has always been very friendly and helpful without exception.
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October 2023 by Joseph Duggan
Great staff! The store is beautiful and open space! One of the best UPS stores I have been to across the country. Definitely a keeper!
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October 2023 by Karan Llewellyn
I was traveling through the area and used this store to mail purchases home. When I arrived home, my package was waiting for me and every item was packed with great care.
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September 2023 by Gabi
Larger poster size...11x17...this is not a poster.
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September 2023 by Ellen E Simmons
They are ALWAYS helpful here!
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September 2023 by CIndy Dane
Always pleasant and more than happy to help!!!
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August 2023 by Tania Murphy
The woman working on 8.23.23 around 11:50am wearing the N95 mask, was extremely rude and spoke to me as though I was some how beneath her, annoyed by me needing to drop off Fidum equipment and send back a package. She spoke to me as though she thought i was not from around here. Surprise! I live in Ellsworth! She first had me unbox all the fidum equipment, stating they had to repackage it which was then followed by "I've never even heard of fidum, everyone has spectrum around here. we can't take that stuff back, you need a code."(Never specified what this "code" was either.) I just unboxed all the stuff for what then? So, in her attempt to make me feel stupid for having fidum equipment "no has" snowballed into her really being angry I also needed to mail a Temu order back. She wouldn't scan the QR code, insisting I HAD to email the label to her, pay them .76C for printing it off. She was just so condescending, short tempered and rude with every word she dribbled from her mouth. I cannot believe how rotten people have become in customer service. It cost ZERO DOLLARS to just be nice. She was nasty to woman in line in front of me, also. Lady, you work at the UPS Store, you are no better than anyone else working. It would serve you well to remember, your pine box won't be any bigger than mine.
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August 2023 by Travis Archie
The girl who helped me was rude and charged me a fee to pickup a package. I have had UPS packages routed to stores all around the country and I have never paid a fee to pickup a package. The kicker was when I asked if it was a UPS fee, she said they weren’t UPS. This store is literally called “The UPS Store”, she had a “UPS” shirt on.This store has an identity crisis, I understand that they are a franchise, but you can’t represent as UPS to attract customers but then claim not to be UPS when you decide to charge additional fees outside of what UPS charges.I wouldn’t trust this store with shipping anything of value.
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June 2023 by Jamie H.
I am continuously going into the Ellsworth UPS store and all of the girls are beyond amazing, kind, helpful. I always have important documents to print, fax and email Marion and Sara along with the other girls are always professional & knowledgeable The other day I went into the store with these HUGE WINDOWS to return to Amazon it was almost time for the store to close and NO ONE not even me would have wanted to deal with that it was a nightmare.. However, KIM was so helpful she went ABOVE & BEYOND TO HELP ME! KIM helped me package these huge heavy windows helped me measure everything get these HUGE 3 WINDOWS PACKED INTO THE RIGHT SIZE BOXES It was beyond time consuming and the fact she offered to help very kind and funny She was very sweet all the girls that work there make me feel welcomed each and every time and I'm a lot to handle so they deserve some recognition
