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December 2022 by Paramecium302
I called and left a message about a problem with my washer. I had no idea what to ask about, the gentleman I spoke to knew exactly how to guide me. He asked me to explain the issue, and by the end had diagnosed the issue. On top if this, he explained that he could replace it for me, but that it would be easy to replace on my own. He then explained in further detail why he was almost certain of what the washer's problem was, making it even easier for me to understand what the issue was.They have earned my business going forward for any issues I may have. To give such advice for free is so generous. Much appreciated PAR.Service: Washer/dryer repair
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May 2022 by Nic P
It seems this guy is hit or miss and we’re unfortunately in the miss category. Initially was great, but now 2-3 months later he won’t return our calls asking about an ETA for the part he said he ordered. Will change this review if he finally gets back to us, but I’m not holding my breath.
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January 2022 by Jessica Small
We have used Ethan several times for services to our washer and dryer. He is alway very prompt, professional, kind, trustworthy, and very reasonably priced. We appreciate the service he provides and will recommend him over and over again!Service: Washer/dryer repair
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December 2021 by Eric Jolliff
I hired Penobscot Appliance Repair to replace a damaged dishwasher door plate. When Ethan did the job he did not remove the protective plastic coating from the door and mounted the handle on top of the plastic. I could not remove the plastic because the handle was on top of it. I repeatedly left messages asking them to return and remove the handle so we could take the plastic off of it. No one mans the phones and no one returned my messages. I had to resort to disputing the credit card charge with my CC company.Service: Dishwasher repair
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November 2021 by Paul Randall
Could not be more disappointed .. He came and fixed one thing . I have been calling for months now for him to come back and fix washer (waiting on parts ) Left literally 5 messages . No reply .. Whirlpool had to end up sending someone else ...Very poor service .Services: Washer/dryer repair
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October 2021 by Stephen Cormier
Fast response, great communication, fair pricing and excellent follow up work when I had a small issue. I will use Penobscot Appliance Repair again. Thank you!Service: Washer/dryer repair
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August 2021 by Candice Darveau
He came as the result of a service contract from Best Buy. Ethan was super to deal with. Kept me up to date with all of service and parts needed and dealt with Best Buy for me. If I have any other appliance repair issues that are not covered by extended warranty I will definitely call Ethan.Service: Washer/dryer repair
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April 2021 by frank spizuoco
Don’t waste your time calling these guys. I called for a service repair, he (co owner) asked where to and I said Dexter. He told me “we don’t service Dexter it’s out of our way” I said I’m only 20 minutes away from you. It didn’t matter he refused to do the job.
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December 2020 by Wendy Brown
The service was excellent! Called and left a message and recieved a call back in a short period of time. The repair guy was great. He was very knowledgeable and answered all our questions. Highly recommend
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November 2020 by Roy T.
I've had three interactions with this company, none good. The first was a couple of years ago when Kitchenaid sent one of their repairmen out to service my dishwasher, which wasn't cleaning properly. The repairman said something about the pump was made in Mexico when it should have been the one from China -- or maybe vice versa -- and replaced it. It still didn't clean properly, but it seemed better. To be fair, though, this was likely not Penobscot Appliance Repairs' fault -- I think the dishwasher itself is a lemon. Over the intervening time, it's gone downhill to the point that it now puts dirt on glasses that had only water in them. I complained to Kitchenaid, showing them pictures of the dishes, and they sent the same guy out again. This time, I had to offer to loan him a mask to shame him into wearing one inside; he didn't seem to be too fond of that, but I'm not too fond of getting sick, either. After looking the dishwasher over, he reset the controller, but said it was operating as designed. I might have opined a couple of times that it was a piece of crap, then, if that is how it was designed. He, unprompted by any prior comment on any related subject, told me it was "my president's" fault -- that Obama's water regulations were to blame, and that Obama had never done anything good for me. I suggested in defense that perhaps a clean world was better than clean dishes, but tried to steer the conversation back to the actual problem at hand. The dishwasher ran one load of dishes after he left -- leaving crud on the dishes as usual -- then died. Now it doesn't drain, so it can't run. Kitchenaid arranged another service call, on their dime again, to have the guy come back and fix it. After waiting all morning this morning, he didn't show--turns out he'd refused the repair order, I found out from Kitchenaid later. Guess he didn't like wearing a mask? Afraid he'd get Obama-cooties? I really wouldn't recommend this company. Oh, and I went to Lowes and bought a new Bosch dishwasher to replace my 3 or so year old Kitchenaid. Live and learn!
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August 2020 by Robin G.
We had a great experience yesterday when we used Penobscot Appliance Repair. Ethan was very knowledgeable about why our refrigerator had stopped working. He had it back up and running by the end of the day. I would highly recommend this repair company.
