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June 2023 by Rob Chase
Had exactly what I needed on the spot for my chainsaw although he seemed as if he was irritated for some reason still all n all took care of me quick and was very fair prices
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May 2023 by Darren Brawn
My lawnmower is back to functioning like it was the day I bought it!!!!! Will definitely go back when I need it. Thank you!!!!
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July 2022 by Galen Walker
Had are bad experience with Craig, the owner, at Hanks Equipment 3 years ago. I went back anyway and I have bought a zero turn, chain saw and all my bars, chains, fuel, oil anything else I needed. Sent a lot of people there. Went back today to get a chain and he said it was the wrong bar and chain I told him he put it on. He then as much as called me a liar. We had words and then he called me out to the end of his property to fight me he said he would show me who the man was. I feel I’m the bigger person because I got in my truck and left. Found a great place in Brewer called Bradstreet lawn and garden very friendly and helpful.Everyone knows that word of mouth is the best advertising so I will give nothing but bad to Hanks.
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May 2022 by Benjamin Herbest
Had all my chainsaw and lawnmower needs.
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September 2021 by gary graham
Excellent work and completed when expected.Polite and professional, contrary to some reviews, but then I go there for repairs, not to make new friends.
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August 2021 by William Gifford
In and out with what I needed. Can't beat it
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August 2021 by Penelope Andrews
Hank's Repair really understands the concept of "customer service"! He fully explains the products he sells, personally delivers new products to his customers, and provides pickup and delivery service for products requiring routine maintenance. Hank's Repair is the BEST!
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May 2021 by Bud
I've bought some lawncare equipment from their Newport location and been very happy my dealings. I have an older ************ which hasn't been used in several years because it didn't start or idle right and had a few other issues. I recently brought it into ****'s for a service and they did a fantastic job getting it straightened out. It was a quick turn-around and the cost was very reasonable. I'm not sure it ran this good when it was new. Thank you and keep up the good work."... Read More
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December 2020 by Cloe Woodard
Just went there to get my bottles counted. I pulled in and waited 5 minutes before I could find someone. Then I had to wait for him to finish cleaning out his trailer for him to even come help me. I had never been there before and didn’t know where the redemption part was. He looked at me and told me “the redemption center is closed” “it says so right on the door” the sign read “closed until we can find help” all in all, a very harsh man. Maybe if you treated customers with respect, someone would come work for you.
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October 2020 by Michele Merchant Junkins
He is very rude been trying to get ahold of the redemption center and he will tell you to hang up and call back and hit 1 which gives you store hours and then hangs up. They have owed me money for three weeks. And the hours they tell you are Not the hours they are open. If Hank would just tell you the redemption part don’t have a phone. I have talked to a lot of people and they all say he is the rudest. Even his family works at the redemption and says he is. They have been dealing with him for years and they don’t like it either. I will tell everyone NOT to go there and the dogs are everywhere.
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August 2020 by T Britt
Rude and condescending, not only to me but the 75 year old man that came in behind me. Seemed bothered by us even being there. Even after calling him out on it he continued... guys got issues. Not sure how he's in business. Ill spread the word.
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August 2020 by Free Market
Treated with indifference and disrespect in my opinion.
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June 2020 by Jeffrey Aubin
went to Newport picked up.a zero turn today very pleased
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April 2020 by Todd Richardson
Friendly and very knowledgeable, Craig went above and beyond fixing my chainsaw quickly
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January 2020 by Rosie Kepner
Im sure his work is good but his attitude towards people and employees is very degrading he doesnt even pay his employees minimum wage and treats them very ignorently if it was based on demeanor he wouldnt have a buisness at all
