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February 2024 by Kia Pelletier
Enterprise worked with me when I needed a rental after insurance stopped paying. Great service!
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February 2024 by Lucas Wilson
Don’t go there. Worst place I’ve ever done business with. You have to deactivate your card after you return the car because they will keep charging it. And customer service is terrible.No enterprise rent a car. I do not want to look into this further.
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February 2024 by Shawn Gregory
Used this location several times and Jared has always been friendly and efficient. Easy pick-up and return.
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January 2024 by lu macd
Your staff is super.. Jaret Joe are good guys. They both go out of their way to help your customers.Thanks
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January 2024 by Stephanie Healy
Never again will I ever use enterprise for a car rental. Worst experience I have ever had!
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December 2023 by Larry Cox
What a disaster. They want to know when it was the last time you took a dump to rent a rental car. Forget this place for any rentals on vehicles
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December 2023 by Johnna Stanton
The employees at Enterprise were friendly, helpful, and made sure I was comfortable with the rental.
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October 2023 by Dwight Sholes
I've had nothing but bad experiences with this Enterprise location, unfortunately.Just this week we rented a minivan to take a large group of our family to a funeral in Massachusetts. After receiving an online confirmation, just today I got a call from Jared, informing me that they could not honor my rental. While mistakes do happen, I found Jared's attitude and customer service to be severely lacking. He made no apology for their mistake, did not acknowledge any inconvenience whatsoever, and made no effort to find us an alternative. When I started to express how annoyed I was by this inconvenience, he simply hung up on me. I have worked in customer-facing jobs for many years, and I would be hard-pressed to remember a time when I hung up on a customer, no matter how angry they were.On a previous rental, I returned a car to this location when it was extremely busy. The staff told me where to park and assured me everything was OK and they would send me my final paperwork. A few weeks later, I got an email with an insurance claim for damage to the car. When I called the location to explain how that must have happened after I dropped off the car, they were not at all helpful and insinuated that I was lying. I ended up calling the Enterprise 800 number and, working with the extremely pleasant staff at headquarters, was able to resolve the situation with no problems.On a prior rental, I was provided a pickup that was absolutely filthy. I was told that the Brunswick location's car wash was broken, even though there are several commercial carwashes within a few blocks. This was an insurance replacement, and I didn't really feel like fussing, so I drove the dirty truck until my own was repaired.I don't like writing negative reviews, but it does seem this location takes its monopoly for granted. They are the only game in town.So, if you are local like we are, and have few options, I would be diligent when doing business with this location. Always call the location to confirm your reservation, even if you have a confirmation. Never walk away from a return without final paperwork in hand. And, finally, lower your expectations about the type of service you'll receive. Do those things and you'll probably have a fine experience. I will try to avoid them as much as possible myself.
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September 2023 by Andrew Mass
Joe was fabulous. Excellent service. Thank you!
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September 2023 by Kimberly Baling
This enterprise location was very friendly and efficient. They were thorough in providing information, and everything was easy to navigate, even returning the car on Labor Day when they were closed.
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August 2023 by m whitney
I’ve called several times asking why I’m getting billed over $100 a month in tolls, nobody cared to explain Just found the fine print about their toll pass apparently $10 in tolls cost me $35 so far this week. What a scam.
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August 2023 by Carrie McFarland
Jared and Joe, the customer service representatives were very professional and helpful. They represent Enterprise well. Our company will be using Enterprise for future rentals.
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July 2023 by Bob Thomas
Great and easy rental. We very much appreciated the pickup and drop off at the Amtrak station. Wonderful service from Vic and his coworkers. We look forward to renting again from your Brunswick location.
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July 2023 by Leonardo Azevedo
Amazing Team, great customer service. I arrived at 7:55 they saw me waiting at the entrance and they opened the place 5 mins before they had to. The whole team was very attentive and cordial and they follow up with a call after I returned the car to make sure I was satisfied. The car was impeccable and drove vert well. Highly recommended spot and I'll be back again next time I rent a car for work.
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July 2023 by Joseph Cobb
Will never do business here. The agent we spoke with was very condescending and rude. There were many issues and things we weren't informed of when we booked the car. I feel it is also important to share that as enterprise responded to my initial review, I did email them and have yet to recieve a response. I feel their reply to my review is an attempt to save face and not genuinely wishing to resolve the issue.