-
March 2024 by Joey Terreri
They say hi when u arriveI just needed to pickup a cell card for internetWas told a sales man had to help ( not that I am buying anything ) just pickup what online rep ordered for me. I’ve been waiting now 45 minutesThey need to appreciate and value customers time moreThis wait time is just wrong.
-
October 2023 by Mark N
NOT happy. Mon 9/4/23 I called to change my decade old plan from $45 plan to a more affordable $25 plan that better meets my needs. Andi assured my it would be no problem but that it would involve cancelled service briefly. I said ok. Unfortunately through some system glitch my phone has been suspended for 5 FULL days with NO resolution in sight! Andi apologized & credited my account the full monthly fee, but nothing else happened. I called the Nat'l customer. Service # EVERY day this week without success though promises were extended each time for a fix with 24 hours. Those reps offered useless platitudes. Today, 9/9/23 I actually drove to the Brewer office and spoke with Ryan Kelley who listened and tried to help. He even unsuccessfully attempted a couple of untried fixed on his end. Thank you Ryan. He also demanded to be included in the tech email to escalate a resolution to my service issue. And he followed through as promised with an email update to me this evening (no success). He promised to continue monitoring it for me. As a disabled senior without a landline my cell phone IS my LIFELINE. 5 days without phone access along with the considerable efforts on my part to obtain use of a phone to make needed calls is beyond frustrating! This situation remains UNACCEPTABLE! Monday I will contact the State Attorney General IF I still have no phone service after a full week.
-
April 2023 by Natalie Lenoci
Woke up to my internet being off. No warning. Drive from Old Town to pay it (cuz we only have cash) and they don't even open until 10. Not helpful for those who have zoom meetings early in the morning.
-
March 2023 by Randy Manzo
Phone call started out great but the rep Ryan did not want to assist me in paying off my device he decided the customers in store were more of a priority. Disappointed I was immediately transferred to customer service like I’m not important even though I was there first.
-
February 2023 by Ethan Patterson
Had a great experience. Ryan Kelley worked with me and was a great help. Had to wait about 15 minutes, but gave me some time to browse. Very nice to work with.
-
January 2023 by Jacki Nile
Andy was great. Always helpful here.
-
December 2022 by shawn wescott
Would be nice if they were not paid on commission so they wouldn't ask people to wait hours just to do something as simple as make a payment. Sorry if you are with a customer that's gonna take an hour they could wait a few extra minutes for your employees to look up a number and apply a payment which takes less than 3 minutes.
-
August 2022 by Susan Comstock
Liti have been sitting here for 35 minutes waiting for my son to just pay a bill.This is ridiculousHire more people or come up with a better system
-
June 2022 by Rodney Barnett
I ordered a phone for work and paid extra for overnight shipping as I needed the phone ASAP. I was told it would arrive Monday (JUNE 20th). I tried calling them multiple times during the week. After a many calls and waiting on the line. I was able to contact someone earlier in the week told me the phone has not shipped yet. I called again today (Friday, June 24th). Was told they do not know when the phone will ship. I asked if there would be any compensation. Was told they would cover the overnight shipping cost ($15). I told my boss I would have the phone on June 21st the latest as that's what I was told. My work is being effected and they don't seem to care. Now I am being told to cancel the order and get a new phone or "wait it out". I understand they can not control the shipping warehouse. Yet the lack of communication and the fact it is more then an inconvenience (it is effecting my job) is unacceptable.
-
June 2022 by Alicia Westfield
I've been a customer of USCellular for about 20 years. Yesterday my husband went to go pick up my phone that the Ellsworth store said the Brewer one had. ROB at the store wouldn't let him because his ID (federal ID with a picture) apparently wasn't good enough. So I rushed over there after work, I get out at 5:30. I walk in, Rob comes over and asks how he can help. I told him about my husband coming to pick up my phone and Rob says, 'there's nothing in the system'. I said it should be noted in my account. He said, 'I've already checked, there's nothing. Now if you'd like to buy a phone, you can, but we close in 10 minutes'. He didn't even bother to pull up my account with me standing right there. And I didn't ask you what time you closed, cause um, duh, I already knew that. That's why i flew over there genius. So if you aren't making commission off of someone, you don't care to help them?? I said, 'ok cool!' And as I walked off he tells me he's 'really sorry'. I call BULL on that one. He's not sorry, nor is he ever. For a person whose in customer service, he lacks good quality service!!! Don't EVER deal with him. Not sure why he's still even there. He needs to get off his high horse. You work at USCellular Dude. You get paid hourly..... grow the hell up!!
-
May 2022 by Tracy Badershall
Excellent customer service
-
April 2022 by Chucky
Very good service all around.
-
January 2022 by Ron Valli
US Cellular in the Brewer Maine has been the worst I've ever dealt with. I haven't been able to make a call for over a month and a half, a ticket is submitted and no contact back a week later. Finally the rep says, it's not our problem. It's Samsungs problem because the phone is so new. You'll have to deal with it on your own.
-
September 2021 by Jacob Lynch
READ YOUR CONTRACT THOROUGHLYin the event that you add another line/device to a plan and for some reason you no longer want that device or number associated with your account and want to close it, the only way to do it is to fully pay off the financing associated with that number/plan. You cannot transfer the financing to a line where a device is already paid off, you instead must keep the phone active and on a plan while financing the device, unless you pay off the device fully. They lock you in, give you false information left and right, telling you that something is possible then letting you run into a brick wall.I just paid them $700 in order to do this, customer service can’t be trusted and they don’t always know what they’re talking about.
-
July 2021 by Cathy Gallant
Priscilla is awesome. ? cat