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March 2024 by Renee Rainwater
Y'all made my weekend! Thank you for going above and beyond! I appreciate you Tiana Falvey for bringing my card to me. Jennifer spend a lot of time helping at the bank too! You have that family atmosphere. Thanks y'all!!
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July 2022 by YT MakemSalty
Talk about being undervalued. Over the last 2 years I have made great strides to repair my credit. I've stayed home, every day, to ensure my money went to old debts. I have increased my credit score by 100 points in the last few months. I asked this bank for help, I have been with them for 2 years, put over 100K through my account in that time, yet I'm just not good enough. It's crazy to learn that small town banks no longer help the small-town people anymore. It's horrifying to know that the 2 years I have spent loyal to this bank means absolutely nothing. I have put up with my card not working while having $400 in groceries standing at the register with a crowd behind me, I have put up with them providing inaccurate information to me, I put up with all their short comings yet where are they when I need their help. If I'm at the mercy of the Fed, even with a small bank, then what's the advantage of their bank. I can go to a much bigger bank, I still may not qualify for a loan right away, but they have discounts on hotels, car rentals, and travel in general. They have retirement/investment opportunities, discounts on insurance, and much more. They can offer Secured or Unsecured Loans and credit cards. They also have many ways to show their appreciation other than saying No followed by repeated apologies. If I have to have a bank, and all banks fall under the same federal authority, then why have a small-town bank that can't keep their debit cards working? So, I will be leaving this bank for a bigger bank with a bigger capability to help their customers. If you feel undervalued at this bank, I think it's time to change it up.
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October 2021 by Chuck p
This is the only bank I use that charges monthly fees. I have a mortgage with them otherwise I would not do business with them.
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August 2021 by Chick p
This is the only bank I use that charges monthly fees. I have a mortgage with them otherwise I would not do business with them.
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April 2021 by Hillary Throckmorton
Very impressed with the service and the friendly staff.
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December 2018 by Dennis Bowman
Could even get past the voicemail stuff. Was calling as maybe a new customer. After calling twice and no buttons to get me to a commercial loan officer. I gave up and called a different bank.
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March 2017 by Heather Stevens
Always fast and courteous service
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August 2016 by Jeffrey Egolf
Great customer service and always willing to help. They gave me some great advice when interacting with someone trying to fraud me, and they have unique displays throughout the year supporting local businesses! What's not to love?
