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September 2024 by Brooke Putnam
I just saw texts from a woman i know on Facebook of how she was treated by this company and its monopolizing illegal and disturbing. Shaming someone for searching for cheaper oil in this economy is INSANE. And then to stop providing service because she was looking for a cheaper option? Absolutely cruel and the texts were after hours and super unprofessional.
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August 2024 by Kenneth Nason
New store. Already the inconvenience of not getting a receipt see store is annoying. Fill your damn pump with paper. Car wash overpriced at 12.00. You already have turned off the water blast as you enter! Why? I won’t be back. Better at washville.
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February 2023 by thomas bonner
I have been a customer of CN Brown for over 3 years. I know they deliver to my area on Thursdays and have never had a problem with that. Today we checked our gauge and saw it was on dead empty. I called them at 8:03 AM and asked if they could fill our tank today. They put me on hold for a couple of minutes and came back and told me they couldn't squeeze us in.They will no longer have that problem with us. I found another dealer in Holden who was more than willing to take us on as a customer.
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February 2023 by T. McIntyre
Prompt delivery, easy to schedule
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February 2023 by michael payer
price gouging at its finest, just paid 5.49 a gallon for #2 fuel oil, most other companies were 4.99
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February 2022 by Sugary Hill Farms
Have used them for years and they have always been good. Tell me when they can come and they arrive. Prices are always competitive.
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February 2022 by Chey Dawn
I was told i could pay the 31st by 3 people just to find out nope the office was closed. Dec 31st that is. I will be paying my bill abs9lutely but im upset im not being charged for tow momths instead of one interest rate because i was told by three people i could pay the 31st. Not happy
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February 2022 by Sierra Floyd
Have used them for years and they have always been good. Tell me when they can come and they arrive. Prices are always competitive.
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February 2022 by Dominic LaCoote
Nice people work there and willing answer your questions
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February 2021 by stephen elkins
If I could give a zero I'd give a zero they during these hard times they are unwilling to work with anybody they want an extra hundred dollars to have oil delivered on a day that they're in the area that I live in so don't do business with CM Brown there a bunch of crooks
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February 2020 by Kathryn Tibbetts
I had called Thursday, 11/21/19, requesting a fuel delivery to my home to FILL my outside tank with kerosene and was told they would deliver the fill Friday, 11/22/19. CN Brown did come on the date they stated, putting 105 gallons of kerosene in my tank. I assumed this filled the tank, per my request when I called. Friday when I got home from work my heat and hot water was not working at all. Since I had just gotten a "fill" I assumed there was an issue with my furnace so I spent all weekend making calls to everyone in the area asking if they could service my furnace, since CN Brown does not. My family (including my son and our animals) went without heat all weekend until we were able to connect with a furnace repair company. I ended up having an emergency weekend service call on Sunday, 11/24/19, costing me $340+ for them to tell me nothing was wrong with my furnace AT ALL. After they checked my tank, we discovered CN Brown did NOT fill as I had asked. They only put 105 gallons in 258 gallon tank causing the furnace not to kick on as it should have. Now I have a $340+ unnecessary bill to this furnace repair company (during the holidays, mind you) simply because CN Brown refused to communicate that they were unable to fill the tank, for whatever reason. My tank is in great condition and I faithfully have paid all of my bills with CN Brown on time since I've been a customer with them. Repeated messages with the Brewer office regarding this issue have gone unanswered. The customer service with this company is horrible. I will be taking my business elsewhere.
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February 2019 by Maribeth Lovey
As a faithful customer since 2012 it really ripped me a new a** when I discovered they charge a $100 fee to deliver on a off-route day. Charging such a high fee to deliver an absolute necessity to a parent of 2 small children in the middle of winter is disgusting and we will absolutely be taking our business elsewhere from now on.
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February 2018 by Kyla Henderson
Thought we would use a local company with comeptive prices, learned that CnBrown is not the local company you want to support. Tried ordering oil from them 3 times. All 3 times they were late to deliver even though times had been set up in advance. This last delivery was supposed to happen Dec. 8th. They never showed. When we called to ask where they were, they said they were done for the week and they’d be here Dec. 11th. Here it is the 11th, and we are now being told they can “possibly” get to us by Friday Dec. 15th; we’ve since found another company to fill our tank since these fools don’t care and can’t follow a schedual to save their lives. Crappy service and worse customer service. You’re better off choosing someone else for your heating oil needs. Company is a joke.
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February 2018 by Mary Sharkus
Always pleasant when I call for service and delivers on time! Thank you, for keeping my family warm.
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May 2016 by Priscilla S.
I want to say that CN Brown went above and beyond in customer service. I forgot to check my tank and when I did we were on empty. I called them to see about a delivery for the following Monday (that's when they deliver to Hermon.) Unfortunately, I forgot that Monday was Memorial day and they wouldn't be delivering to our area on that day. But, because we were on empty, they arranged to have one of their drivers on his route for Wednesday, stop and make a delivery to our home. It is very much appreciated that they went above and beyond to make sure we didn't run out of oil. Thank you so much. I will recommend you to everyone I know, simply because you understand good customer service. Thank you again for all your help.
