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May 2023 by Roe R. Adams, IV
Absolutely the worst bank you can deal with. Please, please choose ANY OTHER BANK. They spit on the local community and are only interested in the bottom line. Would give zero stars if I could.
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May 2023 by Jamie Spencer
I travel for work and my credit union is in a different part of the state so I do shared branching. Stopped in the drive through to do a fast cash exchange, small bills to big & wasn't allowed to do this transaction in the drive through. I was informed I needed to do all shared branching inside the building. Why? This transaction has nothing to do with my account at your credit union or any other. The transaction is small bills to big. I went inside and was required to hand my ID to the teller and sign an electric pad. Why? The transaction has nothing to do with my signature or my ID. I asked why I needed to jump through the hoops to get small bills to big & i was told its policy to make sure I am who I say I am. First off i didnt say who i was to begin with because its small bills to big bills. What do small bills to big have anything to do with any of that? Why do I need to identify myself to get small bills turned to big? It's the policy of the bank to inconvenience any customer needing to use shared branching? A cash to cash transaction shouldn't be this much work. Both tellers, the woman at the window and the man inside definitely did their job but they also pushed a potential customer away. I have an account at another credit union which has nothing to do with changing small bills to big. Time to change your policy.
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May 2023 by Cathryn Fyfe
Samantha has been amazing to work with! She helped me refinance my car and has been very helpful when it comes to me getting a new car.
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April 2022 by Kendra Ross
30 dollar overdraft fees are insane.my account on the weekends is funky it takes it out of the available and puts it into the balance then when I think I have money because it says it is available (when they already put the money aside) it is not.when it already took it out of the available charging me overdraft fees I feel like I'm being double charged. Please put hours on the door. Went there today before they updated the hours on Google and they were closed when it said they were open today at 8:30. They started to be closed on Saturday happened when covid started. Are you guys planning on being open on Saturdays again or is that a permanent change? Not too fond of this bank.
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September 2021 by Joshua Patoine
What makes isn’t open on Saturday this place is a joke
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August 2021 by Judy Jurevic
Having been in the banking business, the #1 priority is RELATIONSHIP BANKING!!!!I have been a customer since 1993, and the new changes with Stlantic's take over of YCFCTU is anything but relationship building!!Their new website is constricting. I was on hold for 45 minutes, and gave up. I left a message for a call back, and my call was not returned for 3.5 hours! Bank not open on Saturdays! What about us working folk???If I did not have so much of my business tied to this bank, and it's convenient location, I would divorce this bank! It is destroying the relationship!!!
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January 2021 by Dank n Sticky 420
Closes too early these days i get out of work at 4 everyday so I never have time to cash in my checks.
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December 2020 by Garrey Gregg
They want your money,but don't like to help you out
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June 2020 by On the Air
This credit union has taken a nosedive in service since the merger with Atlantic. I've been a member of York County Teachers Federal CU since 1980s. Sadly, the Atlantic merger is more than a name change.This had been a wonderful institution. I guess all good things end eventually. This certainly is the case of this credit union.Nevertheless, the staff at the Biddeford office continue to be very helpful. Getting to them by phone is a headache.Any suggestions on a good credit union in southern Maine?
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December 2019 by Michael Lacasse
Ever since this place has merged with Atlantic, I've had nothing but issues. I'll be closing my account later this afternoon. Enough is enough already.
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November 2019 by Phu Nguyen
Issue was taken care of promptly.
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October 2019 by Kelley Schepers
Been a member for over 5 years, have always been happy with the service until they merged recently. Have had one issue after another, I am spending a lot of my time fixing their errors. Loan should have been quick and easy, was a nightmare.
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April 2019 by Leighann Sharon
Love York county federal bank
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September 2018 by K MM
You need to ask permission beforehand to spend your money with your debit card. Three times I went to buy a washer & dryer and was denied because they have a security caution, even though I had $20,000+. I then called the Biddeford branch and was berated by Brittany. She said she'd grant me a 24 hour spending..Really, she'll "grant" me the ability to spend my own money. It's happened twice more, and most recently I went to buy something on sale on the last night, and couldn't because I didn't get their permission the day before.
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April 2018 by Dylan Conley
Where do I start! Banked with Biddeford savings 23+ years! Asked for loan and declined any offer even if I put money down! Fiance and other family members said try credit union, try ours! Walked into YCFCU and signed up for checking and savings! Week later thinking may be to soon, sat down with a friendly loan officer in her stress free environment! Let her work her magic and got me $0 down for personal loan of $3500 to get work done on current vehicle. Well, that engine seized after putting in $2700 of work into it after 3 weeks! Called her up distraught and aggravated! Gave her my story and she said lets see what we can do! Not only did I get a call roughly 3 days later giving her time to work her magic! But gave me 3 options of how we can move forward into new loan and carry old one over! Well after vehicle after vehicle I picked out and helped me sort through what was in my price range trying to find the right one to meet my weekly goal! Well after she found out it was a salvage title on one! Dealer didnt have any intention to tell me! Found a vehicle not only in my price range but less then my goal with GAP and Maintenance coverage for 3 years! Nicole Schmidt you went above and beyond my expectations! Thank you for helping me meet my goal and helping me into a vehicle and my first and second loan!
