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September 2024 by Ni ck
Had a really poor experience here. Owner “Mike” was not easy to deal with. Their in the business to fail your vehicle for anything they can and not be lenient or flexible like make an adjustment or doing something that would rake a few moments of work to allow for the vehicle to pass inspection . This place is worse than the chains that offer a free sticker so they can pick your car apart! They will charge you and fail you for anything they can. Potential customers beware! ? Owner was rude to my friend then denied the whole situation when confronted. Shady place! When your business is strictly inspecting and customer service but you’ve become greedy and overly focused on pass / fail and not helping people and accommodating their needs you have lost sight of everything that matters. I hope the $12.50 you charge is worth the numerous bad reviews you will continue to receive. Good luck Maine Sticker Station owner “Mike” who doesn’t feel as though he needs to share his last name.
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September 2024 by Surveys
Terrible place. Owner admitted they will not be bothered to go even the slightest extra mile to satisfy customers needs. Unwilling to adjust the star wheel key on a brand new rear brake drum to allow for parking brake to engage after making us wait over an hour to get the vehicle on the lift. The staff were very rude and unprofessional to both my friend who brought her car in, and myself who called to inquire why the vehicle didn’t pass inspection. After this interaction the brakes were adjusted in 5 mins with vehicle on the ground in my driveway. This place will waste your time and laugh at you about it. So yourself a favor and go to a real garage not one of these fly by night sticker stations that just plan to fail your vehicle and rush you out there door. The owner I can quote “wont waste his time for $12.50” but they sure did waste ours.
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August 2024 by Sean Poirier
Mechanic I spoke to was friendly. It was slow so I got in and out in under 10 mins.
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August 2024 by Bonnie Patterson-DuCharme
Jim's Auto did my sticker in a timely manor and didn't add on any unnecessary work. I find them to be very honest and up-front about my vehicles. And, I like having issues (when there are any) explained in a professional manor. Thank you Jim's Auto/ The Sticker Station for servicing my car in a timely fashion and for the great customer service
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May 2024 by Seth Adams
I was really hopeful the sticker station would be a good choice. The one plus was they were able to get me right in. Unfortunately, I was told o had two side markers out—seems easy enough to fix, but either way that was OK except when I went to buy bulbs and self install, I noticed only one was actually burnt out. More than two years ago a deer collided into my front driver’s side and cracked the bumper. It’s not hanging off dangerously or causing any issues and I’ve never had any issues with inspections until now. I was told to go to a body shop and get a whole new bumper or use self tapping screws but that would destroy the look. Anyway, I went elsewhere today and there were zero issues and I passed with flying colors at a place that is in my opinion very particular.
I’d urge folks to be cautious about going here—and not just based on my experience, but local friends told me the same. Such a shame since I work right around the corner.
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January 2024 by Rachel Carpenter
It's interesting to me to see multiple negative reviews about communicating. We found the sticker station/Jim autos a bit over a year ago....and have never had a bad experience with them.Mike is always pleasant, upfront and honest. This last time he initially told us it would be a week or so to get the part in and get the car back on the road... later that day we got a call they found the part somewhere else and could get it sooner. Told us it would bebready Friday by close and Thursday afternoon we got the call it was ready.He more then willing to call both my husband and I to explain what's going on. If I bring one of the cars in but something is up he takes the time to explained it or write it down. Takes pictures and or will call my husband.Prices are fair.If you got this far your probably saying well if they have used them a few times in a year how good can they be. He has done work on 2 of our cars over the year and my car is a 2012 with over 170,000 miles on it and I do homecare in Maine it takes a beating. Not an easy car to work on. Many people won't touch it anymore cause nothing goes as planned. It's been a break line issues they repaired and most recently a front end alignment thing. Then a few other small things over the year.I love I called Mike Monday at 4 and 8 am Friday I am back on the road in a smooth running car...Thank you!!!!
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January 2024 by John Brady
Well run very efficient. Dog rules the waiting and needs to be petted for best service ?
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November 2023 by Just Me
Don't think I've ever met anyone as abrasive! Dude needs to go-to a customer service class. Brush up on how to interact with his customers. He never said anything mean or rude but just the way he communicates. People, Save yourself the trouble and go somewhere else.
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November 2023 by Just Me Too
So you have time to reply to a Google post but you don't have time to effectively communicate in a decent way. You don't have to be friendly, you just shouldn't be an abrasive donkey!..
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November 2023 by Joe Cote
The best
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August 2023 by Fred Butts
Went in for a vehicle inspection, and it did not pass. That was not the problem. There were two people / mechanics in the front office helping customers. The one that waited on me had seriously poor people skills, and fostered a feeling like he was being bothered.The other person, I believe an owner, seemed much better at customer service. They have a sign on the counter that says my garage, my rules. While I won't return I'm guessing that's ok with them.
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July 2023 by DownEast Photography
Your employees need to work on their social skills. I didn’t appreciate the condescending attitude. Ill take my business elsewhere
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June 2023 by John Deem
They are very professional. They appear to be staffed well and the wait was not too bad.
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April 2023 by Susan P.
Had a terrific experience at the Biddeford Sticker Station yesterday. The service was fast and the young man who waited on me (owner) would not have been more polite and service oriented. Will definitely go there again.
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February 2023 by Tamara Martel
Failed inspection, they wanted $1300 to fix and pass, second opinion was $500 less! Rip off!
