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November 2023 by Richard Raymond
I also highly recommend Tim for help with your Spectrum needs. Quick, professional and answered all my questions.
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November 2023 by David
Very poor service. Even after the two customers left the store no one asked if they could me or even say "Some will be with you in a minute. I felt invisible. I went there only to return a modem. I was treated so poorly a rudely I left the modem and walked out. I guessed the people working never got training regarding working with the public.
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November 2023 by Rachel
The people here are really rude. They never do their job correctly so I find it odd they have an attitude when they clearly are doing nothing right. I recommend going to the one in Saco
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October 2023 by Pete
I went in today to upgrade my phone, and after kindly taking me through the process and answering my questions, I was told they couldn’t process my order and I needed to do it online. They had the new phone there and ready to go, but the computer told them they couldn’t sell it to me. After asking why and speaking with two people at the store, all I heard was that they couldn’t sell it to me, and they would not investigate why. After leaving the store and calling customer support, I was told there has been a problem with order processing at multiple stores. Could the men at the store have looked into this and found out the same information? Instead, they just kept saying “the computer won’t let us; sorry.”They had no interest in figuring out why their computer system wasn’t working properly. That’s Spectrum for you - taking the customer out of “customer service.”
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October 2023 by Kytn Embree
The kiosk makes it quick and easy to pay your bill without waiting in line for anyone
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September 2023 by Stephanie Harzewski
Rafiq Luongwe was polite, professional, and knowledgeable in setting a new cell phone up with data transfers from the prior phone. Thank you for your help, Rafiq.
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September 2023 by Marc C.
I am a long time Spectrum customer, overall I was satisfied with their service the biggest problem was the price just kept climbing and climbing. I did eventually find a provider that was about half the price. i called to cancel service. i was asked if I wanted to cancel now or if I wanted to cancel at the end of the billing cycle. I asked if it would be pro rated if I canceled now and I was told it would be. I asked if i could get the amount due right then and close my account and I was told that it would update in the app within two days. it never updated so I called customer service. I was told it was a monthly subscription service and if i was told it would be pro rated, a manager would listen to the call and call me back within 2 days. Never received a call back so one week later I called and talked to a manager. Monique very rudely told me she would not listen to the call and my only choice was to just pay the bill. I asked to speak to her supervisor and was told she would no escalate and would not offer any further assistance. I has service for 11 years and was not late on my bill once. I am sick and tired of these big companies lying to custimers and just doing what they please. I paid my bill and will never do business with them again. I would really be careful doing business with this deceptive company. best wishes
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August 2023 by Daisy May
Well I was confused at first going into the building. But you are supposed to sign in at the kiosk when you go in. Did not know that. Everyone was staying in line right at the door but they had seats everywhere so I decided to get out of the way and go sit down since they call your name when it is your turn anyway. Spectrum needs to move everything around there to better customer service. Maybe an individual to let customers know to sign in at the kiosk and have a seat or look around while you wait. But once it was my turn service was exceptional. Just a bad vibe as soon as I walked in the building. Change the setup is all.
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June 2023 by R S
I was in and out quickly. They answered my questions and were very polite!
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June 2023 by Lag20
Excellent customer service.Allison in customer service was outstanding!Definitely answered all my questions and concerns!
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June 2023 by David Russell
Got my cable channels changed without s hassle
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May 2023 by Jayne Langley
Parker is Awesome! Helped us out in ever aspect to his job and beyond in a professional way. Steve the manager was also a very professional friend person. Thank you for make this experience easy and enjoyable.
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April 2023 by Judy Robbins
Total incompetence by the entire staff, including the manager. 5 long appointments. 5 times being told "all set" (for basic setup).5 complete failures. Too exhausted from the horrific experience, I don't have the energy to gibmve details. Go ELSEWHERE if you can!!!
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March 2023 by Jim Weeder
Store reps that are not helping customers should talk with each other quietly and not right next to a rep that is helping a customer so they can hear the quiet rep also reps should be trained better to go over the bills and when someone asks for a channel lineup so they can reduce their bill. If they can't do that maybe I should go to Verizon or another company.
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January 2023 by Lisamarie Leighton
Staff were far from helpful rude and by the time I left i truly wanted to end-all my services with them 6 yr customer respect is #1 for me
