-
August 2023 by T W.
Dropped off our boat at the end of the season in October 2022. Unfortunately, due to unforeseen circumstances we were not able to retrieve it in early spring as usual. I reached out to Bill on July 24th and advised I needed to register the boat. He said to call next day, and he could meet at the boat landing. I called on the 25th - he said he was mistaken and couldn't do it that day and to call him Wednesday. I called Wednesday, and Thursday and received no response. Friday, my boyfriend called. Bill answered and told him the boat would not start - said there was "no spark". My boyfriend advised him we were heading south on Sunday, but he would be back the following weekend with a bunch of guys and would like to have it. Bill said he would look at it and asked him to call him the following Wednesday. He did (in the morning) and Bill said he hadn't looked at it yet and to call at the end of the day. That call, as well as my call and text went with no response. My boyfriend called Thursday morning and again, no answer. I called Thursday afternoon and Bill answered. I advised I was checking on the status of the boat. He said, "I haven't figured it out yet". I said "ok". He said, "I'll let you know when I do". I asked, "do you know when that will be". He said "no". I then asked if there was a problem and if he didn't want to do it. He said, "I looked at it and haven't figured it out yet, if you want to get it and take it somewhere else, have at it". I responded that we have been very patient, and he has not been communicating. He said (with a sigh) "Listen" and then hung on me like a coward rather than talking to me like a man. He then had the audacity, when my boyfriend tried calling him three times the following morning, to text him and say that I was rude and to come get the boat off his property. He hung up on me, but I was rude... Later that morning, my boyfriend went to get the boat as requested, however, Bill nor the boat were anywhere to be found and attempts to reach him were ignored. I text Bill and told him he had an hour to get to the shop and produce the boat he told us to get off of his property or I would call the police. He didn't respond right away, but when he did his simple response was "Good luck". In the meantime, I reached out to the police who were more than happy to help. In a short amount of time, I was advised by the Deputy that he contacted Bill, and he said he would have the boat at the shop ready to be pulled out of there by 2pm the next day (August 5th). It was there and we now have the boat just shy of two weeks after first contact. It's a shame because we have dealt with him for many years. But clearly loyalty and professionalism are not his strong suit or even in his wheelhouse. I understand if someone is having a bad day, but clearly, he decided he didn't want to deal with the issue, or couldn't because he's incapable, and didn't have the guts or common decency to let us know. Based on the reviews I have since researched, I shouldn't be surprised. I guess we were fortunate the place didn't burn down as it did several years ago. We are happy to be taking our business elsewhere. And those of you considering services here should do the same.
-
October 2022 by George Brown
Droped of my Jet Ski for repair. Nice crew who updated me after checking my craft. Will need work this winter to be ready for spring launch.
-
September 2021 by John Burke
Always great personalized service. I would highly recommend Bill and his staff for any boat owners in the central Maine area!Services: Battery inspection/service
-
August 2021 by Dustin Barber
These guys took the time out of they're super busy schedule to help diagnose my trim switch issue. Ended up being a bad relay and they should me how to replace it. 2nd time I've used these guys and very happy...will use them again!
-
July 2021 by Cyndy Elliot
Great service!
-
July 2021 by Rico D.
Certainly the best of the best. Great mechanics, Knowledgeable owner fast service and reasonable prices. They do it all summer and winter. Boat repairs and rentals in the summer and snowmobile services in the winter. Very honest and down to earth business.
-
September 2020 by R E
Professional quality job at a fraction of the price of other shops. I used to get my boat winterized and shrink-wrapped at Clark’s marina in Manchester and realized I was paying almost twice as much as I do here. I also priced out the shops in Oakland as Waterville. They do just as good of a job and are much easier to work with. I would highly recommend!!!!
-
August 2020 by Jeff Jenks
Very accommodating.
-
August 2019 by Aaron Pooley
He is awesome and very affordable I won't take my boat to anybody else.
-
July 2019 by Anthony M
Called and explained exactly what my engine/boat was and exactly what the problem was. Made arrangements to drop off boat after hours. Owner said it would take a week to get to it. Owner called in less than a couple hours after opening said he thought I gave different information and would not touch boat. Furthermore he insisted it be picked up immediately, then hung up. VERY Unprofessional, and cost me 100 dollars to make arrangements to have boat picked up a week earlier than I had planned. I would avoid this business if I were you.
-
June 2019 by Cam Jansa
I could not be happier with the work I had done here. I brought them quite the project, no one else would even give me the time of day they never quit helped me with anything and everything they could I would recommend this place to anyone. The new motor is running flawlessly. Thanks for all the hard work!!
-
April 2019 by Ashley Harward
***Please read carefully!***
-
February 2019 by Brody Belanger
Ben Belanger is a great mechanic! OUTSTANDING work on my sea doo. Would recommend this place and Ben 100% Best boat shop around!
-
February 2019 by Will Smith
Great Place... Ben Belanger is a great mechanic. Always winterizing the ol' boat every year and he does it right!
-
December 2018 by Ross Endicott
Bill and family take great care of your boat and offer rentals for your camp guests, too!
