IM Wireless is a Verizon authorized retailer providing cellphone retail and customer service in Massachusetts, New Hampshire, and Maine. Reviews highlight excellent customer service, describing it as effortless, fantastic, professional, patient, friendly, kind, and well-mannered. Staff members are noted for taking time to help, calling support to resolve issues, and making the experience easy. They do not hard sell, instead offering options and explaining everything clearly to help customers choose and learn new hardware. Service in the Belfast, Maine store receives particular praise, with customers stating it is much better than other locations and highly recommending it. The experience is contrasted with less acceptable service at other stores where help was not offered, and customers were told to wait or set up phones themselves. Customers report being very happy with the help received and state they will return.
