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January 2024 by Cole Crawford
Great customer service
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December 2023 by Max Meyer
Shifty lies. Rip off artists. Backup worst fix nothing maintenance. House of ice. Cooked up lies
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November 2023 by S Floccher
Lack of internal communication leads to delays and confusion. Not optimum efficiency by any standard.
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August 2023 by Patti Bailey
I have used MW Sewall for over 10 years and never once had an issue with them. The office staff has always been very friendly and always got my propane delivery when I said I was going to. Well we just found propane at a cheaper price and from a local company so we switched over. I had MW Sewall come out to pick up their propane tanks and I got a bill for $70. I have to pay them to pick up their own tanks. Seems a little ridiculous to me. I get I had to pay to have them delivered, I paid to use them monthly but I have to pay them to pick up their tanks. I will not recommend this company to anyone in the future.
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February 2023 by Jessica Marr
Was told it would be 145.87 for half a tank of propane just needed to fill out new client paperwork. Less than stellar communications later and about 14 days I hear back after filling it out (2 weeks prior) then they tell me it'll be 289.00 for a half tank and I argued and it was lowered to 189....unethical. I'll use a space heater.
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January 2023 by Mark Reynolds
We have nothing but praise for M.W. Sewall. They are a very reliable supplier of fuel oil and propane, and they provide excellent service. Everyone we’ve interacted with has been friendly, efficient and knowledgeable. Thank you.
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September 2022 by Joe Murphy
A huge thank you to MW Sewall for working with us on a failed range and installation of new one. We live away and this was for our seasonal cottage in Phippsburg. MW Sewall was awesome: flexible, informative and very responsive. Shout to Bonnie and the whole service team. Thanks so much!
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August 2022 by Cole Palmer
Horrible customer service! I just bought my tanks from them and they quoted $287.9 per gallon in the letter dated 8/1/22 since I was going to be owning my own tanks. I was informed by “Paula Alexander, GM/HR” that the price changed to $319.9 back in June and that they would not honor the price quoted in the letter, but they would give me the $319.9 price if I was interested. This is the same company that went bankrupt 10 years ago. They clearly haven’t learned from their past business dealings and have no interest in doing what it takes to honor their word or please their customers. I asked if they could honor the $287.9 price for just one fill-up the next time it was needed and they would not do that either. If you are in the market for propane, run to anyone else, but M. W. Sewall. One cannot rely on their word.
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April 2022 by HelpME Maine
Best customer service and pricing. Cares about people not just getting your money. Paula is honest and kind. We used another company for the past 5 years and we will not be returning to them because the service from MW Sewall is much better.
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April 2022 by Ehrika Martin
Exceptional customer service and better pricing than local competitors. Paula Alexander went above and beyond to provide fast, friendly, professional service with a smile and the kindness that builds long lasting customer loyalty. The driver/ technician was Knowledgeable, efficient, and kind. Thank you Paula!
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March 2022 by EdgeHunter10
If you like to pay more than you have to, they're great.
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March 2022 by Ashleigh Steeves
No customer service, show up when they want. Would not recommend
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March 2022 by Shannan Smith
Friendly and excellent customer and delivery service!
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February 2022 by Rachel Kennedy
I have been disappointed multiple times by MW Sewall and will likely be switching providers if nothing changes. The final straw was having the technician who completed the annual service/cleaning of our oil burner fail to rehook everything back up properly, causing us to have NO heat in our home for 4 weeks (as we had to go out of state the same day the cleaning happened, so we did not find out until we returned). We are only lucky a pipe didn't burst! MW Sewall then charged me over $300 for a 30 minute service call(!) to fix the issue they caused. I also do not recommend setting up autopay with them as more than once I have caught a billing error that is only rectified when I call in (such as charging me 2 different rates for my 2 propane tanks of the same size at the same fill up or continuing to 'forget' to apply a $100 coupon that I had submitted). Take your business elsewhere!
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March 2021 by Celeste Crowley
Our scheduled LP gas furnace service was cleaned by Andrew. He is a great representative of your company...he arrived on time and we found him to be friendly and knowledgeable. Thank you.
