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February 2024 by Adam Field
The worst of the worst. I tried for *weeks* to have internet installed at a family member's property. A constant run around with absolute abysmal communication. Rude customer service. The front end never knows what the back end is doing so they're constantly calling dispatch. Beyond useless. We opted against using them. If you have another option go with it. I'm certain this company is still standing because of government subsidies to rural customers, of whom CC is a primary vendor of choice.
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February 2024 by Charles Small
Worst service I have ever had .service is out more than I have it .I got a line hanging down on the ground they neglect to fix it I told them my grandchildren play out there they still won't come fix it so as soon as one of my grandchildren get hurt by that line either running into it or fall on the ground due to this wire then I am suing consolidated communications I've reported this several times and they neglect to fix it is
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January 2024 by Campbell Rob
What everyone else says is true. 100 percent. Nobody there cam answer any questions when service is out. They take 3 to 4 times as long to restore service. Do not waste your money on these clowns. Pony up the money and find an adult run company .
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November 2023 by judy street
Customer service an oxymoron
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September 2023 by Jamez _
READ THIS REVIEWIt's easily the worst ISP in the state of Maine. They have a monopoly everywhere, offering a network connection that may work maybe 2 or 3 times a week. Paired with the highest latency and packet loss rates above anyone else, and I'm in a seriously rural area too. Don't expect to be able to game, stream SD QUALITY video (about the same as public tv, <480p res), or browse basic sites like Facebook consistently.So please, if there's other options in your area, select them. Especially if it's some kind of fiber, either through Fidium or Spectrum. Even considering an unlimited data plan with a mobile hotspot would be better than Consolodated Comm.
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September 2023 by Taylor Freeman
The worst internet ever. It takes forever to download anything and you can’t have more than 1 person use the internet or it barely works. Plus calling and trying to talk to an actual person is impossible. You’re better off using xfinity
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August 2023 by Chrissy Dancer
Terrible customer service! They left my 91 year old grandmother with no phone or life alert for over a week….she fell, and was left on the floor until someone found her….they still didn’t care!
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August 2023 by Charlie Kelle
How can you stay in business ???I've been without internet since lunch 2nd call and all they can say is WE DONT KNOW what the problem is and work orders go out the next day really that's just to check area not my house once area has been checked then they they have to make an appointment as soon as they can which definitely won't be tomorrow to come to my home the last time i was with no internet it was over 2 months and never got any reimbursement for lost time not happy I've got no phone t.v. or internet quite boring time coming for me thanks cci
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December 2022 by Dale Sweet
While I'm not a consolidated customer I called because an unused phone line was resting on the roof of my house. The young lady I spoke to gave me a job number to follow up if needed.A few days later a technician arrived and removed the cable with a smile.Great service.
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November 2022 by Tiffany Vachon
Terrible internet and even worse customer service. Get Starlink. It works perfectly and you won’t have to deal with any unknowledgeable employees or unreliable internet.
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October 2022 by Felichia Glidden
I love my internet it’s fast I hated how long it took for them to hook it up and then move it when I moved I had to wait over week both times but it’s good service
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October 2022 by Charlotte Stevens
Horrible horrible internet. Slow, laggy. If someone wants to play a video game no one can watch tv or use their phones. Then it goes out completely and you’re told someone will come the next day. No one comes so you call and are told oh they’ll be out this weekend (it’s Thursday). Thanks for letting me know as I’ve been sitting here for 8 hours waiting. I am so incredibly frustrated. I want to change but options are so limited. And I’m not even in a rural area. I don’t understand why this is so difficult.
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September 2022 by Amanda Shoram
Took a month to get startup service at my house with frequent phone calls to get them to set it up, they then tried to overcharge me and bill me for a modem I never received. Service is always in and out and to get it fixed takes multiple phone calls and missed days from work.
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September 2022 by Gheist
You guys are so horrible I'm going to run for office to prohibit you from operating in the state
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August 2022 by Nathaniel Zorach
Maxing out at 1.5Mbit internet, same speed as we had in 2002. Not even joking. Controlling for inflation, it's even more expensive now than it was then. What a tire fire. Fortunately there is a new sheriff in town, at least as soon as they finish laying the fiber, so that's something to look forward to, at least!