Zales

Most Recent Comments

• September 2025 by Mike Larrabee
  Brock was very personable and knowledgeable with the butterfly clasp. We found a scratch on the clasp area but sent the photo immediately. We thought it was glue but no..
• September 2025 by Ezra Stillman
  Catherine & Marley are amazing!! Great customer service, highly recommend! 🫶🏼
• September 2025 by James Parker
  Catherine and Marley are the absolute best!!! 100% recommend ❣️
• September 2025 by Joshua Taylor
  I went into zales and had an amazing experience with one of the workers Katherine.she was extremely pleasant and seemed to care about the fact it is my wedding anniversary and asked me about my story with my husband. It was very sweet and thoughtful. I hope to see her again when I come in in the future. Def a 5 star rating for my experience with Katherine today. Very genuinely sweet woman!
• August 2025 by Hope Page
  Mary was excellent in assisting us find exactly what we were looking for!
• August 2025 by Gillian Obregon
  I want to personally thank Brock for helping me out today to find the perfect bridal set upgrade that was a present from my husband for our anniversary. He helped me from start to finish and recommended the band that I ultimately ended up choosing. It wasn’t exactly what I thought I was looking for, but I really love this one and wouldn’t have tried it without his recommendation.
  
  I had three young boys (10, 5, 3) with me and none were being very cooperative. Brock was so patient as I navigated parenting and choosing the perfect set, answering a dozen and a half questions from my kids. Honestly, I’ve walked away from a purchase in the past when the salesperson has been rude to my children. I had looked at another ring elsewhere with the same price and quality and I chose to buy it from Zales because of the customer service. I’m absolutely in love with this ring set!
  
  Thank you, Brock!
• July 2025 by Dee Florindo
  I am a Kay's customer and Kay's can not or will not fix my diamond cross with my extended warranty. So I went to Zales and the 2 ladies were very happy to accommodate me and put my diamond cross I for a repair.
  At no time did they refuse are not try to correct someone else mistake.
  I greatly appreciate them I believe ones named Mary. Both of these ladies went above and beyond their jobs for excellence customer service.
  Thank you Zales.
  And I will be doing business with you.
• July 2025 by Cory Morse
  Great service and Attention to detail. I feel they really worked for us and got us the best deal on our rings! Thank you Brock and Tammy!
• September 2024 by dustin brassbridge
  Took a month for a repair, “the jewelry experts” put the wrong color diamonds in so it got sent back out been weeks still haven’t even started working on it. Won’t give an update, place has turned into a joke.
• September 2024 by jake deforus
  This store has been closed for the past 3 days and appears to be closed for the foreseeable future due to a lack of staffing
  If you need your ring from Zales serviced through warranty go to the Kay’s. They are owned by the same company and will honor your warranty.
• September 2024 by Shayna Michele Burke
  My husband stopped by this store on Monday to get my ring sent out and resized. Their system was down so the associate gave my husband a written piece of paper with their name, employee ID, my repair number and what the repair was. He was told I would get an email later that day with the confirmation of my repair. It has been two days and I have not received any email. I have also tried contacting them via phone number for two days and have called over 20 times and not once has it been answered. Then I go to the main zales website and am told the repair number we are given is not valid and they cannot find it under my name, email or phone number either. At this point I’m beyond frustrated and worried that my ring has been misplaced, however I cannot find out for sure because they won’t answer their phones. I lived quite a ways away from this store as it is the only one in our state so I cannot just go to the store whenever I please. My husband had to make a trip specifically just to drop the ring off for the resizing. I have also had their Live Agents contact the store manager by email twice with the request to contact me via phone and I have no heard back at all. If you are going to take someone’s wedding rings but your system is down, you should contact the person to let them know what is going on with their sentimental item instead of leaving them freaking out.
• August 2024 by Candice Jones
  My husband decided to go into Zales to purchase a ring for me for our anniversary. The first associate we dealt with was wonderful, then we were brought to another associate and that's where it started going downhill. First off she charged us way more than what we were originally quoted. Then charged us for insurance (which was 200 dollars) that we didn't ask for nor made aware of. Then once we realized how much we were charged we came back to the store (withing the required 60 minutes to cancel) and was told once it was sent they couldn't cancel it which btw is completely untrue under 60 minutes. At which point she was closing (early I might add, saying that she didn't have enough associates due to 1 of the 3 going home sick, but I digress) so she said she would call management in the am and get it canceled and then text me on the outcome, which hasn't happened. I am not happy at all. I then got ahold of customer service online to which I was told that they couldn't cancel it because it was over the sixty minutes well not kidding considering that I had to wait until the next day to speak to anyone because I was lied to by the associate, but that they would send a message to management about the encounter and that they would be happy to cancel the order after the store receives my ring which I might add is 2 weeks from now. I will never EVER return to zales for any future purchases and I suggest no one else does either. They don't care about their customers, they just care about how much money they can get out of them.
  
  UPDATE:
  After being told they could do nothing at the store, my husband then recieved a call and was told well now they will honor the 30 percent off that it was supposed to originally have and when he said no they said okay will fix it and call you back. It's been a week and two days and this morning my husband and i woke up to a second charge from them making our bank account go in the nnegative 900 dollars. When brought to zales attention again i was told that that charge will drop off(in 24 hrs mind you) and that i can start a return once it gets to the store!!! im beyond fed up with this business!
  
  DO NOT BUY FROM ZALES THEY WILL SCREW YOU!
• August 2024 by Tina Storey
  Went to Zales at Bangor Mall. MARIA was exceptional!
• May 2024 by Clayton Duncan
  Great selection of jewelry. Excellent customer service.
• March 2024 by Jessica Wilbur
  Doreen was the best helping us! So patient and knowledgeable m! We will definitely be back to see her!