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September 2024 by dustin brassbridge
Took a month for a repair, “the jewelry experts” put the wrong color diamonds in so it got sent back out been weeks still haven’t even started working on it. Won’t give an update, place has turned into a joke.
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September 2024 by jake deforus
This store has been closed for the past 3 days and appears to be closed for the foreseeable future due to a lack of staffing
If you need your ring from Zales serviced through warranty go to the Kay’s. They are owned by the same company and will honor your warranty.
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September 2024 by Shayna Michele Burke
My husband stopped by this store on Monday to get my ring sent out and resized. Their system was down so the associate gave my husband a written piece of paper with their name, employee ID, my repair number and what the repair was. He was told I would get an email later that day with the confirmation of my repair. It has been two days and I have not received any email. I have also tried contacting them via phone number for two days and have called over 20 times and not once has it been answered. Then I go to the main zales website and am told the repair number we are given is not valid and they cannot find it under my name, email or phone number either. At this point I’m beyond frustrated and worried that my ring has been misplaced, however I cannot find out for sure because they won’t answer their phones. I lived quite a ways away from this store as it is the only one in our state so I cannot just go to the store whenever I please. My husband had to make a trip specifically just to drop the ring off for the resizing. I have also had their Live Agents contact the store manager by email twice with the request to contact me via phone and I have no heard back at all. If you are going to take someone’s wedding rings but your system is down, you should contact the person to let them know what is going on with their sentimental item instead of leaving them freaking out.
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August 2024 by Candice Jones
My husband decided to go into Zales to purchase a ring for me for our anniversary. The first associate we dealt with was wonderful, then we were brought to another associate and that's where it started going downhill. First off she charged us way more than what we were originally quoted. Then charged us for insurance (which was 200 dollars) that we didn't ask for nor made aware of. Then once we realized how much we were charged we came back to the store (withing the required 60 minutes to cancel) and was told once it was sent they couldn't cancel it which btw is completely untrue under 60 minutes. At which point she was closing (early I might add, saying that she didn't have enough associates due to 1 of the 3 going home sick, but I digress) so she said she would call management in the am and get it canceled and then text me on the outcome, which hasn't happened. I am not happy at all. I then got ahold of customer service online to which I was told that they couldn't cancel it because it was over the sixty minutes well not kidding considering that I had to wait until the next day to speak to anyone because I was lied to by the associate, but that they would send a message to management about the encounter and that they would be happy to cancel the order after the store receives my ring which I might add is 2 weeks from now. I will never EVER return to zales for any future purchases and I suggest no one else does either. They don't care about their customers, they just care about how much money they can get out of them.
UPDATE:
After being told they could do nothing at the store, my husband then recieved a call and was told well now they will honor the 30 percent off that it was supposed to originally have and when he said no they said okay will fix it and call you back. It's been a week and two days and this morning my husband and i woke up to a second charge from them making our bank account go in the nnegative 900 dollars. When brought to zales attention again i was told that that charge will drop off(in 24 hrs mind you) and that i can start a return once it gets to the store!!! im beyond fed up with this business!
DO NOT BUY FROM ZALES THEY WILL SCREW YOU!
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August 2024 by Tina Storey
Went to Zales at Bangor Mall. MARIA was exceptional!
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May 2024 by Clayton Duncan
Great selection of jewelry. Excellent customer service.
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March 2024 by Jessica Wilbur
Doreen was the best helping us! So patient and knowledgeable m! We will definitely be back to see her!
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December 2023 by Emily pomeroy
Doreen was wonderful help I found my dream ring at this establishment. Thank you so much for all your help!
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November 2023 by Jessica Mailhiot
Great customer service, very helpful
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November 2023 by Chumlips
Took great care of me!! Highly recommend ❤️
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October 2023 by Cornelius Grindle
Austin was super helpful despite knowing we were just looking.
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September 2023 by Cathy Raymond
POOR CUSTOMER SERVICE
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September 2023 by Cassie Hopkins
Will not be purchasing from this store moving forward. Very pushy to buy something but when help is needed and I had questions about the item, Doreen was very rude.
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September 2023 by Mark Carr
Fantastic Service. Thank You Doreen.
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August 2023 by Zachary Brown
To whoever may come across this note, I wanted to share the delightful experience I had while selecting the perfect engagement ring for my fiancée today. A wonderful associate, whose name is Doreen. She provided invaluable assistance throughout the process. She adeptly guided me within my budget, fully comprehending my preferences through the pictures I presented. Her exceptional dedication extended beyond the call of duty, ensuring that I found the ideal match. Her enthusiasm and diligence made the experience all the more enjoyable, and her unwavering commitment truly helped me make this significant purchase. I don't often express such sentiments, but I am genuinely thrilled to have chosen Zales as the place to acquire my fiancée's engagement ring. My sincere gratitude to the entire team for their efforts.
