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February 2024 by Brian Snowden
I won’t take much longer on this because I’ve already lost nearly an hour and of my day messing around with the pharmacy already. Hours are wrong online. Staff is/was rude and they give no preference/priority to those who are there in person and/or in visible pain. Staff are visibly not happy and whatever they’re going through internally results in yet another terrible experience for me (this is not the first time, but it’s the last.). Customer service is definitely not a priority IMO. Time for a change.
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September 2023 by Brandie Spangler
Emily went above and beyond to help us.
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September 2023 by Kimbah
I’ve always been lucky I guess and have had the most friendly and helpful staff in the pharmacy at Broadway store… both on phone and in person. I have no complaints at all only good and truthful comments to leave. If things were ever to change…. I’d be back to comment on the situation. Keep up with he great work at broadway Walgreens in Bangor…. You all are VERY pleasant HUMAN BEINGS.
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July 2023 by jj
their hours are inaccurate both online and on their phone tree. I have now tried to pick up a prescription three times - the first time I was refused because I had no insurance, and the second and third times they were closed when they said they were open. What a joke
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January 2023 by Darryl Vaillancourt
The lack of I care at the pharmacy is not appropriate they obviously don't like to mail people their prescriptions
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November 2022 by rosalie valerio
Sure the people here are nice, but they don't answer the phone most times, and when they do, service is hit or miss. They have put me on hold, I waited 20 minutes, then they would pick up and "click" hang up without saying a word. Rude...that happened at least four times. Whats up with that? Also, I call in and the automatic prescription refill robot says my prescription will be ready at a certain time. I show up at that time and three times already---the prescription was not ready and I had to wait, or they were out of stock, or it was too early to fill. Then why say it will be ready to pick up? I have been using Walgreens pharmacies for 30 years, in Maine, Idaho and California. So far the Bangor Maine pharmacies have been the worst at competency. Yes, employees are nice, but it is not a well-oiled professional machine. Pharmacy employees socialize and joke around more than any pharmacies I have seen. I wish they would just get their act together. It would be a one star, but I gave them two stars because everyone is "short-staffed" these days and good employee teams are hard to find in 2022, because not enough workers.
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November 2022 by richard seekins
Over the last year or year and a half, you guys (Walgreens broadway) have messed up my prescription five times. All with just simple paperwork and timing. The prescription I just picked up is the correct one but, because you did not have the right dosage, I’m required half 90 pills. You folks knew my medication and when my next pick date was??? Please try to improve.
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October 2022 by Rosalie A.
Short lines but wait can be long. When calling, they don't answer the phone most times and when they do, service is hit or miss. Sometimes they pick up and put me on hold then don't pick up the phone after I wait for 20 minutes and just hang up on you with a click. Happened four times! I call in a prescription the robot says it will be ready after 10:00 a.m. the next day or 1:00 p.m. or whatever I arrive at the stated time and the prescription is not ready! That's happened three times. This type of incompetence never happened to me in the Walgreens in Idaho or in California and I've been using Walgreens for 30 years. The poor service in Bangor is making me wish there were other options but I don't think I should have to drive to the Rite Aid in Brewer just to get better service. The excuses are they are short staffed like everybody is, but my observation is they talk to each other about unrelated Pharmacy stuff socializing more than any other Pharmacy staff I've witnessed in other locations out of state. The pharmacist does not know how to run a well-oiled machine. I hope that they get their act together someday otherwise the low Stars are going to keep on coming.
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October 2022 by Cheyenne Cushman
I have to get covid test for work, I usually schedule them for 4pm but come in anytime between 9am-4pm. Typically I have no problem showing up any time of the day for my covid test, although this morning I showed up just an hour early and they REFUSED me. There was NO line but I was still told to come back within 10 minutes of my appointment time. This is the closest Walgreens 30 minutes from me, now I have to waste another hour of time!!!!
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September 2022 by Tenma Spencer
Good store but they make it nearly impossible to reach a human when you call their number.
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May 2022 by Barbara Bishop
I have two prescriptions of same blood pressure medication ready for pick up, but wrong. It was changed to 25 mg in February and I was told I have a 50 mg and a 25 mg one. Wrong! My doctor supposedly contacted them of these error and I am still being called to pick both meds up. My blood pressure has improved and only need 25 mgWHY AREN'T THEY CORRECTING THIS ERROR.?
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April 2022 by augustine boucher
The only problem I have with walgreens is when you call their pharmacy and you are put on hold then all of a sudden they stop and you think someone is about to answer just to get a recording telling you that they are helping other callers and they do this every few seconds it's so annoying just let the music play if you don't answer right off we know you are talking to someone else we don't need to be told that every few seconds
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January 2022 by Barbara Pomroy-Bishop
Tried to switch from Bangor to Hampden for over a year and told they couldn't. I discussed with my primary care in Hampdrn and she said I could. She contacted Hampden and said my Rx will be from Hampden from now on. Well, got a call from Bangor again to pick up refills. What is the problem?
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December 2021 by Delivery K.
I have called their pharmacy twice (once today and once last Thursday) and waited on hold for 27 minutes then 34 minutes, and as soon as I there was a click where they answered they immediately hung up, both times. I just moved here but the pharmacy customer service seems non existent. I went to get a flu shot and watched them not answer the phone while I was there. If you can't drive there and speak in person, then don't expect them to answer a call.
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November 2021 by Rachel Mcallister
I have had nothing but bad experiences with all the local Walgreens locations. I was a patron of Rite Aid for 20 years and had no problems. Walgreens took over and it’s been problem after problem. They have lost my prescriptions, can’t find me or my children in their system. The most recent and major issue with Walgreens is that they didn’t stay current with the CDC’s recommendations concerning COVID and Vaccinations which caused a major issue with my children returning to school in the fall.