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July 2024 by Amy Yuen
This pharmacy has made multiple mistakes on filling the wrong prescription for my parents, who don’t speak English. They were given medications that weren’t prescribed to them. Luckily my parents caught their mistakes before consumption. Today when we called and ask them questions about having the medication sent to a different location because they’re currently out of state right now. The lady was snobby and only told me that I just needed to send them a request from the new pharmacy. She did not look into if the medication had already been filled to ensure for a smooth transition for their well being. These are heart medications by the way. We were told by the new pharmacy that they could not fill it. After much of back and forward phone calls, we were finally informed by Walgreens on Broadway that the issue was due because it’s already been filled. These pharmacists at this location simply don’t care for people’s well being and could care less if they got their medication or not. I normally do not write reviews but I highly do not recommend this pharmacy. Find a pharmacy that cares about your loved ones.
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February 2024 by Brian Snowden
I won’t take much longer on this because I’ve already lost nearly an hour and of my day messing around with the pharmacy already. Hours are wrong online. Staff is/was rude and they give no preference/priority to those who are there in person and/or in visible pain. Staff are visibly not happy and whatever they’re going through internally results in yet another terrible experience for me (this is not the first time, but it’s the last.). Customer service is definitely not a priority IMO. Time for a change.
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September 2023 by Brandie Spangler
Emily went above and beyond to help us.
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September 2023 by Kimbah
I’ve always been lucky I guess and have had the most friendly and helpful staff in the pharmacy at Broadway store… both on phone and in person. I have no complaints at all only good and truthful comments to leave. If things were ever to change…. I’d be back to comment on the situation. Keep up with he great work at broadway Walgreens in Bangor…. You all are VERY pleasant HUMAN BEINGS.
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July 2023 by Larry Oliver
They had what I wanted so I didn't have to drive across town.
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July 2023 by Rose Valerio
Sure the people here are nice, but they don't answer the phone most times, and when they do, service is hit or miss. They have put me on hold, I waited 20 minutes, then they would pick up and "click" hang up without saying a word. Rude...that happened at least four times. Whats up with that? Also, I call in and the automatic prescription refill robot says my prescription will be ready at a certain time. I show up at that time and three times already---the prescription was not ready and I had to wait, or they were out of stock, or it was too early to fill. Then why say it will be ready to pick up? I have been using Walgreens pharmacies for 30 years, in Maine, Idaho and California. So far the Bangor Maine pharmacies have been the worst at competency. Yes, employees are nice, but it is not a well-oiled professional machine. Pharmacy employees socialize and joke around more than any pharmacies I have seen. I wish they would just get their act together. It would be a one star, but I gave them two stars because everyone is "short-staffed" these days and good employee teams are hard to find in 2022, because not enough workers.
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July 2023 by jj
their hours are inaccurate both online and on their phone tree. I have now tried to pick up a prescription three times - the first time I was refused because I had no insurance, and the second and third times they were closed when they said they were open. What a joke
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January 2023 by Darryl Vaillancourt
The lack of I care at the pharmacy is not appropriate they obviously don't like to mail people their prescriptions
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November 2022 by rosalie valerio
Sure the people here are nice, but they don't answer the phone most times, and when they do, service is hit or miss. They have put me on hold, I waited 20 minutes, then they would pick up and "click" hang up without saying a word. Rude...that happened at least four times. Whats up with that? Also, I call in and the automatic prescription refill robot says my prescription will be ready at a certain time. I show up at that time and three times already---the prescription was not ready and I had to wait, or they were out of stock, or it was too early to fill. Then why say it will be ready to pick up? I have been using Walgreens pharmacies for 30 years, in Maine, Idaho and California. So far the Bangor Maine pharmacies have been the worst at competency. Yes, employees are nice, but it is not a well-oiled professional machine. Pharmacy employees socialize and joke around more than any pharmacies I have seen. I wish they would just get their act together. It would be a one star, but I gave them two stars because everyone is "short-staffed" these days and good employee teams are hard to find in 2022, because not enough workers.
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November 2022 by richard seekins
Over the last year or year and a half, you guys (Walgreens broadway) have messed up my prescription five times. All with just simple paperwork and timing. The prescription I just picked up is the correct one but, because you did not have the right dosage, I’m required half 90 pills. You folks knew my medication and when my next pick date was??? Please try to improve.
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October 2022 by Rosalie A.
Short lines but wait can be long. When calling, they don't answer the phone most times and when they do, service is hit or miss. Sometimes they pick up and put me on hold then don't pick up the phone after I wait for 20 minutes and just hang up on you with a click. Happened four times! I call in a prescription the robot says it will be ready after 10:00 a.m. the next day or 1:00 p.m. or whatever I arrive at the stated time and the prescription is not ready! That's happened three times. This type of incompetence never happened to me in the Walgreens in Idaho or in California and I've been using Walgreens for 30 years. The poor service in Bangor is making me wish there were other options but I don't think I should have to drive to the Rite Aid in Brewer just to get better service. The excuses are they are short staffed like everybody is, but my observation is they talk to each other about unrelated Pharmacy stuff socializing more than any other Pharmacy staff I've witnessed in other locations out of state. The pharmacist does not know how to run a well-oiled machine. I hope that they get their act together someday otherwise the low Stars are going to keep on coming.
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October 2022 by Cheyenne Cushman
I have to get covid test for work, I usually schedule them for 4pm but come in anytime between 9am-4pm. Typically I have no problem showing up any time of the day for my covid test, although this morning I showed up just an hour early and they REFUSED me. There was NO line but I was still told to come back within 10 minutes of my appointment time. This is the closest Walgreens 30 minutes from me, now I have to waste another hour of time!!!!
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September 2022 by Tenma Spencer
Good store but they make it nearly impossible to reach a human when you call their number.
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July 2022 by Laurel Hartford
Always love the clearance isle
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July 2022 by Mike Stewart
Great store
