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February 2024 by jake mathieu
Verizon online is not the same as in store. Upgraded 2 new phones online and was charged in full on credit card. Was told to go in to actual store to solve issue/turn in old phones and found out folks online gave a bunch of incorrect information. Bottom line, upgrading my 2 phones cost me $1800 out of pocket instead of $0. Can't believe Verizon operates this way
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February 2024 by Cody Webster
Paula was awesome, patient and friendly. She made sure I was getting the best deal I could, checking on what I had for offers and priced everything out for me. She made the experience incredibly easy, smooth and quick.
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December 2023 by Melisa Gonzalez
I had a phone line I switch carriers and I called Corp line to make sure it was canceled.. then the following month charged. I came in to this location and they didn't help me. Said there was nothing they can do about even I had it switched 2.5 month before and my original number was given away. Verizon is a fraud and this office has no empathy for their customers ?
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November 2023 by George Beylerian
Arrive at the store at 6PM for a simple iPhone replacement, no backup work, no cases or screen protectors, minimal work to help one of their customers continue using their service and we were told “We are busy and we close at 7”. As a former Apple and Verizon employee I laugh at the thought of turning a customer who needs help away because I want to leave at 7. It’s quite clear that this store does not care for their customers avoid this store, believe it or not the WirelessZone that’s an authorized retailer took the time to help my fiancé who needed her iPhone replaced as she is a state worker for our state and it’s imperative that she has a working phone. This store needs retraining on customer care, more staff that believe in what they do and their impact on their customers lives. Lastly research some “Lominger Competences”. Get a grip.
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October 2023 by Jesse Galovich
Came in here seeking help with recent purchase and trade in. All they would tell me is that I needed to call online costumer services, for which I already had and they told me to come into the store and they’d be able to help. This was my third time into the store this week and every experience was just like this. Poor experience.
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July 2023 by Natasha Zickefoose
Great service! We had a lot to do with our phones and they were very patient, friendly and understanding.
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July 2023 by Run Bike
Awesome team!! No matter what is going... they keep smiling!!
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May 2023 by Cassidy Jones
Terrible customer support. They change policy but tell you it’s the same, refuse to clear up your bill when you call multiple times to get it fixed. Charge outrageous amounts and offer zero solutions. Will not be staying with this company any longer than I have to and will never recommend them.
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May 2023 by Michele B. Voss
I have always received excellent service from the employees. The wait time can be lengthy because the store is small in relation to general population of the area. However, going online and making an appointment helps speed the process. I enjoy using this store.
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May 2023 by Beautiful Disaster
Terrible customer support. They change policy but tell you it’s the same, refuse to clear up your bill when you call multiple times to get it fixed. Charge outrageous amounts and offer zero solutions. Will not be staying with this company any longer than I have to and will never recommend them.
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November 2022 by Tammy
On 10/23/22 Jonathon (with glasses) gave Me the best customer service I have ever received at a Verizon store. I am a previous Verizon employee and I just felt like I got the most exceptional personalized service. In addition the manager went out of his way to look for a case for me. I genuinely Appreciate the genuine customer service that I received. I highly recommend taking the time to go to this Verizon wireless store because you will get the best service.
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November 2022 by Chris Jordan
Our salesperson Paula was very helpful and friendly. We left very happy with our experience.
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October 2022 by Emma Thomas
This place is, quite literally, a nightmare. I dread having to come in for any phone service. Zach is arrogant, misogynistic, and rude. I’ve been visiting this Verizon location for over a decade and it only continues to disappoint. They never have any devices in-stock, even when they say they do. The opening of the Brewer location saved my sanity. Do yourself a favor and head across the river or stick to online service.
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October 2022 by Emma Thomas Hills
This place is, quite literally, a nightmare. I dread having to come in for any phone service. Zach is arrogant, misogynistic, and rude. I’ve been visiting this Verizon location for over a decade and it only continues to disappoint. They never have any devices in-stock, even when they say they do. The opening of the Brewer location saved my sanity. Do yourself a favor and head across the river or stick to online service.
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October 2022 by Alice King
They do not, I mean refuse to converse with a person with a problem, just threats through a lower job rated person. Been a long time customer (20+ years). Shame on Verizon!!