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September 2025 by Ray Bryant
Nichole was the most professional person I have ever dealt with anywhere. She’s very articulate and knows the ups computer system. Thank you
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August 2025 by Lilianne “liliput”
The people are efficient and personable.
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August 2025 by Sarah B
Staff is fantastic
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August 2025 by Maine Girl
Usually quick and easy and friendly staff
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August 2025 by Jo Goodall
Quick, easy and convenient.
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July 2025 by Karen Jodrey
My package has been out for delivery since Friday 7/11 it is now 7/15 and it's still hasn't arrived but it's out for delivery. Use FedEx. And I emailed the store like he said. No response so much for customer service. FedEx came today what a treat.
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July 2025 by m.n
I don't understand why UPS has such an issue delivering my packages, when other couriers don't. I bought some items on Amazon and for some reason they were shipped with UPS instead of USPS. I bought other items after these ones and they arrived quickly and without issue. The ones sent by UPS were out for delivery THREE times and rescheduled for no good reason. They finally show up in the middle of the night last night with the boxes nearly destroyed, items hanging out and delivered at the end of my driveway, nearly hidden, instead of on my porch. I almost didn't even see them where they were set. Not sure what the issue is with UPS, but I wish you folks would get it figured out. I waited 3 weeks to get packages that should've been delivered within a week.
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July 2025 by brian welsh
What a fantastic team! Recently needed to ship about a dozen odd shaped large items, some were heavy, some were fragile and all had serious sentimental value. The UPS Store team in Bangor did a wonderful job getting everything where it needed to go. When I had questions I got an immediate response. Exceptional customer service from start to finish. Thank You!
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July 2025 by Trish Jackson Alcalde
The employee taught me how to use the self service service location for my Amazon return. No more waiting in line. Winning!!!
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July 2025 by Cassidy Grindle
Very unreliable service from UPS in the Bangor area. Was supposed to receive my package 4 days (3 business days) ago and they have now held my package hostage in my city... and I'm just supposed to hope they deliver it? At some point? If they feel like it...? Do NOT ship with this company, very clear they don't care about their customers. Support the USPS.
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July 2025 by Kimberly Whitmore
My husband Was grumpy But the person working there TALKED him down And made him feel like everything was going to be OK. Not that he was worried about anything I think he was just nervous.
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July 2025 by Naomi Graychase
The staff is friendly and helpful, and Amazon returns are so easy!
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July 2025 by Jon Richards
I LOVE paying extra for shipping only to have my package sit at the facility here for 2+ days because they don't wanna put my package on the truck
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July 2025 by Capt Nic
The staff is so friendly and helpful.
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June 2025 by Laura Ingles
Getting in & out of this location isn't great. But it's always great service!
