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April 2024 by Morganne Jeffries
I love me some Starbucks. My best friend and I always make this a regular stop on our outings together. The people are always super nice and out up with our shenanigans. Never had a bad coffee from here either!
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April 2024 by George Beylerian
So let’s get this out of the way, it’s a terrible physical location for customers and staff. It is a majority of the time overwhelmed with the amount of customers they receive therefore a majority of the time rendering low quality drinks. Popular items are out of stock a lot. Most of the Baristas there lack the customer care training and let you know by their attitude that they don’t enjoy being there. It just creates this bad energy and it’s proof in the products.Also, Baristas, you are not entitled to a tip, especially when you’re rushing the customer, not asking how the customer is, not saying thank you or wishing them a good day, rushing transactions and rushing the process of creating the drinks. This makes the customer feel unheard, uncared for and they do remember this.Your employer should pay you more money rather than shifting that responsibility onto the customer who lets face it is over paying already. A customer sits and waits for a drink for 20-30 minutes and the Barista does care less about the quality of the drink and how the customer feels when they interact with you. It’s a joke. Do better. I used to train employees with Lominger Competencies, the issues steam from the up then down to the customer. Leadership, you can and need to do better.I understand that leadership may not be what’s best for this location or maybe a majority of its staff just doesn’t enjoy their job. Either way, the customer and quality of products shouldn’t suffer.Also, Baristas! TIP ALERT; You want a tip? Give good service and care about what’s in front of you. Until leadership figures it out, I suggest appreciating your job and believing in value you have and applying that to your work and customers.CUSTOMERS ALERT, you want a drink made right and this location is letting you down? Go to Target, yes you may have to get out of your car and stand in line, but the quality of service and products are far better.Kid-friendliness: Friendly and safe environment for childrenWheelchair accessibility: Very difficult.
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April 2024 by Jess Shibles
It's always a hassle getting in and out of this location and parking is horrible. Staff has always been nice.
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April 2024 by Alaina Reardon
Even though it was very busy and it took a bit to get my coffee, everyone was very friendly and was working hard. I wouldn’t be able to keep up with that kind of job so I commend the baristas who are able to do that!
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April 2024 by Carolyn Darneille
Very easy to order. Appreciate the customer service amd quality
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March 2024 by Angela Rogerson
Slowest drive thru you'll ever experience. I promise you.
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January 2024 by Strict Motivation
We usually use the drive through but went inside this time. Our waiting time got sweetened up.by an unexpected shotglass of a frappe to try. Thank you!
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January 2024 by Carlos Volcan
Good place for breakfast.
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December 2023 by Rebekah Johnston
The folks were friendly a little slow.. too bad about the broken fireplaces they were always my favorite part of that particular Starbucks. I've been gone for 10yrs and the place hasn't changed. Typical Maine... time for a face-lift folks...
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December 2023 by Gabrielle
Never have I ever been so frustrated with a Starbucks location, and I'm a former partner. This location is so busy you have to contemplate whether you really want their genocide funding coffee.You place a mobile order for drive thru, but you've been stuck in their lines before and they run upwards of 30 minutes. So you go inside today because that's gotta be faster right? Of course not!! This location insists on putting all your "drive thru" food items on the mobile order counter, but the drinks they put behind a whole other counter, so in case you want to try to help them out by avoiding the drive thru and come get it yourself, psych!Today you go inside because that drive thru line truly is an awful and is actually wrapped around the entire plaza, and they probably already have your drink made right? Today you go directly to the front counter and explain that you placed an order for drive thru, but you're here in store and wondering if it's hiding behind the "drive thru drink only" counter. You're trying to avoid what happened last time you dare pick up your order in store instead. They say "no they are still working on it." Then you wonder why you are standing in the lobby for 15 minutes for an order you placed 30 ago, and then they say, oh you placed it for drive thru so it was back here. Which is it?This is not my first Starbucks rodeo, partner or patron. I know how to pick up a mobile order, drive thru or not and whatever this location is doing, it's a complete disaster. No wonder the lines are the longest I've ever seen and the lobby is just as if not worse. Keep drinks and food items together in mobile orders. Between the lines and the feral lobby, no one has time to go hunting for items that workers decide to scatter, especially in the rushed coffee business.And did they even ask me what I ordered? Did they offer to remake it for me after I already received it insanely watered down after doing my due diligence? Of course not.As a cherry on top, the baristas here think it's funny to make fun of patrons and their orders. Multiple food items come out at once with multiple different names, and one of the baristas decides to yell in addition, "BUELLER?"As a former partner, I'm immensely disappointed. Invest in coffee at home, you can actually get your drink made without it being made wrong, taking forever, and it comes with 0% unnecessary attitude and degradation. Plus, it's genocide free. I never right reviews unless it truly awful, and this location has accomplished just that.
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December 2023 by Chair West
Poor customer service. All the employees were complaining saying things were stupid. When ordering the employee was very disrespectful and not friendly at all.
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November 2023 by Gabrielle S.
Never have I ever been so frustrated with a Starbucks location, and I'm a former partner. This location is so busy you have to contemplate whether you really want their genocide funding coffee. You place a mobile order for drive thru, but you've been stuck in their lines before and they run upwards of 30 minutes. So you go inside today because that's gotta be faster right? Of course not!! This location insists on putting all your "drive thru" food items on the mobile order counter, but the drinks they put behind a whole other counter, so in case you want to try to help them out by avoiding the drive thru and come get it yourself, psych! Today you go inside because that drive thru line truly is an awful and is actually wrapped around the entire plaza, and they probably already have your drink made right? Today you go directly to the front counter and explain that you placed an order for drive thru, but you're here in store and wondering if it's hiding behind the "drive thru drink only" counter. You're trying to avoid what happened last time you dare pick up your order in store instead. They say "no they are still working on it." Then you wonder why you are standing in the lobby for 15 minutes for an order you placed 30 ago, and then they say, oh you placed it for drive thru so it was back here. Which is it? This is not my first Starbucks rodeo, partner or patron. I know how to pick up a mobile order, drive thru or not and whatever this location is doing, it's a complete disaster. No wonder the lines are the longest I've ever seen and the lobby is just as if not worse. Keep drinks and food items together in mobile orders. Between the lines and the feral lobby, no one has time to go hunting for items that workers decide to scatter, especially in the rushed coffee business.And did they even ask me what I ordered? Did they offer to remake it for me after I already received it insanely watered down after doing my due diligence? Of course not.As a cherry on top, the baristas here think it's funny to make fun of patrons and their orders. Multiple food items come out at once with multiple different names, and one of the baristas decides to yell in addition, "BUELLER?"As a former partner, I'm immensely disappointed. Invest in coffee at home, you can actually get your drink made without it being made wrong, taking forever, and it comes with 0% unnecessary attitude and degradation. Plus, it's genocide free. I never right reviews unless it truly awful, and this location has accomplished just that.
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October 2023 by Tia L
Line to long
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October 2023 by Lee Larry
The absolute grossest bathroom I have ever seen they get one star I wish I could do 0. Drive thru was wrapped and someone was sweeping the floor with little care for the Drive thru.
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October 2023 by Brianna Smith
Honestly I love starbucks, but this location is always wayyyy too hectic. I mobile order almost every time, and I order 20 minutes ahead of time. When I get there it's always another 20 or 30 minutes! And the few times I do go through drive thru, I expect to be there for the same amount of time. The drive thru makes it so once you're in the line, you literally are trapped and can't get out of line if you wanted to leave. The parking lot is ridiculous and nearly impossible to access spots because the bulk of them are always blocked by the never ending drive through line... and the most recent visit I was missing part of my mobile order along with 4 or 5 other people. We got such an attitude about it and the girl slammed around flinging liquids everywhere making the drinks "she already made once" and handed us our drinks literally dripping because she over filled them and they spilled everywhere. I understand it's a busy location and the only location in bangor aside from target, but if it gets to be so busy you literally can't get customers in and out in a decent amount of time then perhaps you need a better system of doing things. I normally wouldn't complain but this location has declined so much and it's beyond frustrating, especially considering we pay 8-10 dollars per drink. Do better