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February 2023 by Arthur Raybold
Great bed, terrible after sales service. Service call for kinked hose impacting left side of bed. Store unhelpful but national customer service was great and sent a new hose and scheduled a service call. Took 30 days for service call. Classic service call mistakes: technicians did not come with masks, we provided; one technician reeked of cologne, we had to air out the house for 20 minutes (in winter!) after they left; completed the repair but never tested, we did after they left; left a huge coil of hose on the floor on the right side, didn’t attach back to the frame; supervisor complained about having to be on the call on a snowy Friday. Basically other than they replaced the hose the entire experience was very disappointing. If your going to spend a crazy amount on a bed the after sale service should be MUCH more professional.Update. After talking to a very knowledgeable person at sleepnumber customer service she realized they sent the wrong part which the contract techs installed even though they knew it was not correct. Actual sleep number tech came three weeks later and he and his assistant correctly replaced all the hoses and added clips to keep the hoses correctly attached to the frame. All done in 15 minutes. Very pleased with the real techs and their commitment to the brand.
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October 2022 by Katrina Stockley
Very knowledgable and helpful staff.
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October 2022 by Patrick Leary
Not only is 42, the answer to life, the universe and everything but it's also my sleep number.
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October 2022 by Christopher Stevens
Great store
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October 2022 by Me Mine
Zac Ivers is the man! Go in and see what is going on !❤
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October 2022 by Candice Tracy
I would give this company a zero if I could. People being denied payment options on this expensive bed because of credit profile. Also these beds are outrageous in cost when its a bed to sleep in at night. It's supposed to help people manage Pain and sleep now it's like if your not good enough you don't deserve that service. Got an email that they have an alternative way for approving you and went through the process and was again denied. Like seriously I don't even get why it's so hard to be approved for a flipping bed.
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September 2022 by Samantha Steamer
NEVER BUY A SLEEP NUMBER BED!!! When ours was installed they put the leg on the air hose and broke it. A month later of sleep on the base of the bed the technician came and "fixed it". He would not tell me what he fixed or even what was wrong. The bed is now worse than ever. My husband is sleep in a hammock and I am sleeping on a couch while we wait for the bed to be taken back so we can look at other options. I read other reviews and I'm glad this happened early because apparently 3 years in at the latest is when the costly repairs start on this bed!
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July 2022 by Josh Hodges
Bill and the whole crew are very helpful they did everything in there power to make sure I could get a new bed.
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February 2022 by Joseph Stehman
Very friendly staff. They help make the uncomfortable experience of testing mattresses easy.
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February 2022 by denise osnoe
Beds are awesome and the sales staff are wonderful, very knowledgeable...
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October 2021 by Brenda Dufour
Sarah was so helpful. I went in first day tried different beds she recommended, and I received a quote. The next day I checked out another local mattress store and still was not sure. This was a big purchase you spend 1/3 of your life in bed. Sarah went even further in explaining her product. Excellent customer service. I made the purchase, now can not wait to have it delivered.
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September 2021 by Anthony Morissette
Horrible customer service. Don’t call you to tell you delivery is pushed out 7 weeks , I had to call 4 times day of delivery and still couldn’t get answers only excuses. Not worth the money at all.
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August 2021 by Tara Hustus
Very helpful staff. Super comfy bed.
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August 2021 by John Dunning
Our thanks to Bill and Zack! Our new bed arrives next week and Zack helped us with new Cooling Pillows also to arrive in 7 days! Looking forward to better sleeping soon!
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July 2021 by Norman Smith
Wow they have the most comfortable beds I have ever layed on, sales people great, price very good.
