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November 2023 by Jacki Nile
Bathroom was disgusting!!!!!
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October 2023 by Brent
Every time I gas up with Shell the windshield washer buckets are always empty. How much effort would it take to dump some windshield fluid in every day. Probably 5 minutes time but they are too cheap to use a couple gallons of fluid. Spend a few hundred in gas and convenience item a month there and can't clean the bugs off my windshield. I need to get an Irvine Gas card.
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December 2022 by Jessica Adams
They do not accept EBT here just a heads up, you can't use the food side or the Cash side of your EBT card at this location. A sign on the door would go a long way especially when your low on gas and needed to stop.
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November 2022 by D Nk
Standard
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October 2022 by Brad White
If you run a tuned car and require good fuel like I do, this place has the best quality 93 oct. In town by far.. my data logs back that statement up! Just wish they would get an E85 pump around here seriously sucks driving to Massachusetts every month to meet fuel demands..
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August 2022 by Sharon N.
Anybody can take a reservation, you just don't know how to "hold" the reservation! Seriously, we went up to the desk, spoke to the agent, he said they don't have any cars right now, but they're slowly coming in. 45 minutes we are still at the airport! Definitely a Seinfeld moment, not kidding!
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August 2022 by Fa K.
Most unprofessional and racist service! They rented the car we were waiting for to another customer while we were waiting under the name of cleaning it. Extremely racist. They said we need to clean the car, then they called and said the car key is missing, they didn't know we took a pictographs the car. So we went back and the car was gone, right then they change the story of the car got towed. We asked for the copy. There was none. They rented the car. Our car stopped working and we were coming from Boston and we had to drive back.... Do not rent from them.
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November 2021 by Kristin C.
Note to travelers: this location is not right at the airport! You will need to take the complimentary shuttle and it's about a 12 minute ride. This was the first time I've ever rented a car where the representative came outside and walked around the car with me to inspect the car for scratches, and to show me the controls. That was great. What wasn't great was the state of the windshield wipers on the car. In the fall in Maine when the weather changes quickly, it's important to have maximum visibility when driving. It was dangerous to drive in the rain with the windshield wipers that were on the car. Went to Auto Zone to buy new ones to replace. Enterprise made a copy of the receipt and told me I'd receive a refund check in the mail but that it can take a bit. In short, service was A+ but can't get past the wipers.
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August 2021 by Coe C.
We reserved a small SUV for our vacation to Maine. When we got there the only car they had was a Hyundai Accent. My husband is 6'5" and I am 5'11", we had my 91 year old mother-in-law with us. We told them this wasn't acceptable and they offered to put us in a P.U. truck! They said then the Accent was it. They said they would call us as soon as they got a bigger car. Brittany, the manager even said she would call us personally and bring the car to us. We exchanged numbers and left in this horrible dinky car. We never heard from Enterprise again. When we brought the car back, they couldn't get us out of there fast enough. We turned in the car and paid. We will never use them again. We rented with them through BJs Wholesale Club and we plan to let BJs know about our wonderful experience. My husband's neck and back are still sore.
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July 2021 by Jennifer L.
Excellent customer service. Friendly and helpful staff. Easy and quick rental process. The shuttle driver is delightful and full of great local information.
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July 2021 by Elisa B.
We picked up our rental car on 6/28 and it was a great experience. We waited at the airport for about 10 minutes to get picked up from the shuttle. The driver was very friendly and helped load our luggage. Arriving and the whole process of getting our reserved rental car was quick and easy. We did note on our reservation that we would need room for at least 4 large standard suitecases and they showed us first a very nice mini suv but with very little trunk room. They then quickly showed us a different option of a standard care with a whole lot more trunk room so we went with that. Overall it was quick and easy and the car was clean. Also please note that everyone in that office was very sweet and kind and had a great attitude. Thank you for making the process so smooth!
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June 2021 by Blanca A.
I got to say this off airport car rental place was the best experience ever in my car rental years and let me tell you that's a lot of car rentals....Brittany and the team were awesome....in and out no issues....car was clean and ready and the shuttle ride to airport couldn't be any more entertaining....loved the driver she was great....I usually rent on site at Bangor but moving forward this is my rental spot when I get in to Maine....Thanks Enterprise keep doing what you are doing!
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January 2021 by Jason M.
Workers wearing their masks under their noses. Please fix this!! Otherwise service was fine.
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January 2021 by Kyle A.
Car was good. Staff was friendly. My only issue is that it is offsite not at the airport. I called Friday afternoon to verify drop off and asked if they had a shuttle running overnight. She said yes every 7-10 minutes. I asked if she was sure as I would be returning car at 3:45-4:00 am. She asked someone there that said yes. She explained because Enterprise is with National and Alamo they provide service. I thanked her but still was doubtful. At 4:00 am I arrived. Returned keys in drop box and waited in 32 degree weather in their parking lot. About 4:10 or so I started trying to get an Uber or Lyft but none were available. Finally at 4:20 am someone came in duty and I made it to airport for $10.XX and got there at 4:40 for my 5:40 flight. Would have had a positive experience if not for the fact staff don't understand their shuttle system and all pass on misinformation to each other and their customers. I had them at 2 stars. They didnt email a receipt, had my old address plus i saw they put on my receipt that I didn't come from the airport when I was originally picked up at airport when I rented the car. Very disorganized.
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November 2019 by Donna F.
Unparalleled customer service at Enterprise. Salesperson we dealt with on Oct 29 named Brian was the nicest person I've ever dealt with . He was so friendly and efficient and gave us free gas since there was a tiny bit of dog hair on the back seat of our car.... Although the car lot is at a remote location from the airport ,they provide shuttle service to and from the lot. You simply CANNOT beat the superb staff at Enterprise. Brian is a prime example of that excellency and efficiency ! I would never rent a car from any other company.
