The Salvation Army Family Store is a thrift shop in the Bangor area described by some as a favorite, with a great selection, clean and organized, and good, reasonable prices. Many customers appreciate that the prices are kept down so that poor people and seniors can afford to shop. Shoppers often find treasures and great deals, with new items arriving daily. The store supports a compassionate local mission to feed the hungry and help the less fortunate. However, the store also receives criticism. Some note that the building is in major need of renovation, appearing rundown. The exterior sign is too dim to read in daylight. Some prices, particularly on stained brand-name clothing, are seen as surprisingly high. The furniture policy is cash and carry, with no option for later pickup. A request has been made to expand the book section and shrink the movies and music collection. Despite some criticisms, the store is noted for having very nice and helpful staff, with smiles abound. Many customers shop there weekly, recommending it to others and encouraging support for its charitable work.