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September 2023 by Christine Instasi-Springer
Carl was VERY sweet and helpful. He remembered us from months ago and even what option we were leaning towards.. he was patient as we tried to make a decision. So many great things to say about him, but text space is limited as well as your time.. .. Thank you Carl!
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September 2023 by Watchmen cry
Kelly was a fantastic help and worked with our budget to give us a great deal. Very friendly and efficient service. I highly recommend her.
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September 2023 by Toni D
Great experience! Employee was friendly, not pushy, answered all my questions, very helpful, let me try tons of mattresses and helped me find a firmness that fit me. So glad I went here.
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September 2023 by Maryann Roth
We had an excellent experience at Mattress Firm. Kelley, our salesperson was very upbeat, informative, listened to Maryann’s concerns, and gave us what we think is a very fair price for all components of the sale.
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September 2023 by L Draper
Delivered abt a month ago…Service: salesman, Carl was greatDelivery: delivery men were in and out quickly. Respectful. Sent them on their way w cold water.Schedule: arrived two weeks lateAshurst mattress: firm and comfortable. I think I am seeing slight dipping. This concerns me. I’ll watch this.Purple pillows: gave my husband neck pain. I use it but only because I paid $100 each *Mattress protector: had to replace w a $30 protector online. This one was too slippery. Fitted sheet would not stay on when we moved ** pillows and protectors were $100+ each. I didn’t realize we could not return if dissatisfied. A lot of $ not to have a return policy.
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August 2023 by France Delisle
Our sales person Carl Nelson was very knowledgeable on the products.He spent a lot of time with us to make sure we got the mattress that was the best for us.We couldn’t be happier with the service that he gave us.
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August 2023 by Eric Riley
Placed an order a month ago. They delayed my order and picked a rescheduled date for me that I was not available. I try to reschedule to a date I am available 4 times because I got no confirmation email. They then try to deliver on the date I am unavailable and the driver tells me to call/go to the store, so I do and they are closed during hours they are supposed to be available. Call this morning and they say they can deliver next weekend LOL. No thanks cancel that order yall have horrible customer service. Shouldnt take a month to get a mattress. Others can get it to you the next day or two. Don't buy from them, let them go out of business like all the other mattress firm stores.
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July 2023 by Peter Plumb
Need a bed for our new seasonal home, didn’t want to spend a lot, and wanted it asap. Kelley was great, she recommended a Mattress Firm bed in a box, it perfect and was out of the store in under 30 minutes. Thank you Kelley, you did a fabulous job!
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June 2023 by S. Briggs
Mr Mitchell was very helpful and knowledgeable about the products as well as very friendly. Highly recommend if you are looking for a new bed or just some really awesome pillows.
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April 2023 by Shirley Harvey
I took my grandson in to Mattress Firm to check out the mattresses. Kelly was our salesperson. I usually check all the places around before I actually make the purchase. I always compare prices, but Kelley was so friendly, and so helpful. She also knew all about what she was selling. I'm 69 years old and I've made a lot of purchases over the years. I didn't plan to make a purchase for myself, but Kelly was so good at helping my grandson find the right bed for him, I also made a purchase. Kelly is definitely one of the best sales people probably the best I've ever dealt with. I had never shopped at Mattress firm before,we only went there because my grandson saw the sale online and wanted to check it out first. Kelly was so helpful, fun and pleasant to deal with that we both made a purchase. Saved a lot time and leg work didn't have to look any further. I already told my sister that I knew was planning to buy a new bed to go to Mattress Firm and ask for Kelly.
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April 2023 by Kyle P
Visited two other stores before stopping into Mattress Firm today. Found an amazing bed here. The guy that helped us wasn’t pushy (unlike the previous stores we went to) and showed us some truly comfortable bed combos. And he had us really get a feel for the bed we went with. We ended up getting what I’m hoping will be an amazing mattress. Thanks guys ?
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April 2023 by Susan Varney
We've been there twice and both times had excellent service from the whole team. They took the time to talk to us and with out any pressure to buy. Definitely would recommend them. Even the delivery was great.
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March 2023 by David Williams
When entering the store I was greeted by a sales rep very polite I ended up purchasing a king size mattress. After receiving my mattress 3 days later the pillow top, part of the mattress started to come undone I contacted Carl at mattress firm in Bangor and explain to him the problem he told me I would have a new mattress in two to three days after 3 days I still had not received a new mattress I contacted him again he then told me it would be there the following Sunday again it did not show up so I called him on Monday after message again three or four times he did not answer so I called direct he explained to me that it would come in 2 weeks I said I need to sleep on this mattress for 2 weeks and he said there's nothing he can do they don't have the mattress in the warehouse in Portland I was not impressed with the service I received after a big purchase like this. I'm still waiting for my mattress I'm told it will be another week and a half. Buyer beware they don't have the inventory to back up what they have. This is the impression that they have left on me. See attached pic
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March 2023 by tina wilcox
Sales person was very helpful for us. He took the time to make sure that we tried the different beds and were able to find the best one for us. Even better, they have a sale going on and saved us more money. Thank you Jamie ?
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March 2023 by Bekkah Morris
Kelley in Bangor, Maine location was AMAZING! We walked in, gave them our budget, she hopped up immediately & got mattresses down for us to try. We left 20 minutes later with a memory foam/spring hybrid purchased, & delivery date for our new mattress. Her partner today (Joe I believe) was talking with my husband & we had a hoot - they were both just all-around super friendly & energetic. Quite frankly, one of the best no-hassle shopping experiences I’ve ever had & would highly recommend for all mattress needs.
