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July 2023 by Ervin Davis (KB1TLD)
Helpful courteous and kind
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May 2023 by Jennifer Jackson
Sharon was amazing. She guided us to exactly what we needed and would fit our family the best. The process was relatively quick and painless. I would recommend working with Sharon and her team any day and for all mortgage related needs.
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May 2023 by Aaron Standley
I always pay cash on my vehicle loan. good thing I keep all my receipts because they claimed I missed 2 payments " I was in fact a couple days late on 2 in a row cause I mixed up my payment dates". They tried to tell me I owed them over $800 right up until I provided the receipts from the last 2 payments. So keep your receipts and don't trust them.
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February 2023 by Patrick Sabo
Worst bank ever, 280.00 in fees... don't waste your money.
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September 2022 by Terri Mateo
This place is full of great staff. They really helped me out in a confusing issue. Friendly and knowledgeable, I recommend this bank.
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May 2022 by Cynthia u
Literally pulled in to the ATM terminal (that read “OPEN” in green lights) at 11:58am after rushing through town to make it Bedore 12pm on a Saturday, only to have the teller shut the system off in my face pressing the call button and waiting for at least a minute…….. Wonderful customer service. ?
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February 2022 by marlee hisler
I had a horrible experience with customer service at this branch. They make phone appointments but then never call. When I called back two times to ask what happened, no one answered and then the third time someone answered and said I would get a call back from the girl in a bit. No one ever called me back or ever apologized for having me wait around for a phone call I never received. I decided to go to another branch in town with way better customer service and who actually WANTED to help me with a very simple task. Never will do service at this branch again.
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March 2021 by sandy imondi
Kaleb did a fantastic job of making my transfer to his branch a piece of cake! Great customer service!
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February 2021 by Michael Metivier
Great staff at this location! Love Lisa M!
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September 2019 by Scott Brady
Great Key bank. All the staff and very friendly and super helpful!!!!!! I would recommend this location for all your banking needs.
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June 2019 by Abdallah A.
Very inconvenient bank. It is stuck somewhere between the 1930s with service, and 2019 with outsourcing customer service. Some of the workers act like it's a hangout instead of a Business. There was a point I waited 20-30 minutes for a specialist to report fraudulent activity. He spent that entire time discussing campgrounds with some random person. His manager actually excused this lack of professionalism. Just so we are clear it wasn't a discussion of a mortgage, it was camping, and the best quality wood to burn. Upon completion of my business, I needed to come back to have my wife sign some things. We return, sign the necessary documents, and then I get a call (a week later) stating "I forgot to make her sign this document, it's really important." After I stated my displeasure he said "yea it needs to be signed". So we have to return to do that. I hope this is the last thing we have to do. I don't know what's worse. KeyBank customer service (where the people barely speak English) or the people that speak English doesn't value your time. So again, very inconvenient bank. I'm only using this bank as an account for internet charges. Whatever you do, don't make this bank for actual banking purposes (mortgage payments, paycheck deposits, tuition, and/or savings). You will be screwed over. Imagine a mortgage company inquiring about your payments, and your excuse is "My bank doesn't know what it is doing."
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April 2019 by Moses Baik
All the staffs are extremely friendly and kind. They are very helpful every time I visit. I like their skylights on the ceiling.
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June 2018 by RD Mahanpour
Good bank and good people work here. I recommend the bank.
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August 2017 by Debbra Florey
They will steal your money with fees and then when you notice they will not refund you! Watch out!
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April 2017 by John R Sinclair
Maintenance fees, $18/month. Tried to refinance my house with them, wouldn't do it because of a $300 credit card bill (that was not overdue), Bangor federal credit union was more than happy to take my business. I've been with key for 15 years, today I'm closing my accounts with them.